Our presentation with P&V for the Alfresco user day, Thank you to Bart van Bouwel.

1. Digitalisation @ P&V
Alfresco Day Brussels
04/02/2016
Bart Van Bouwel (P&V) - bart.van.bouwel@pvgroup.be
Ronny Timmermans, Thijs Lemmens

2. • P&V
– leading Belgian cooperative insurance company with over a century of history
– focused on the Belgian market ranking 6th and 7th depending of business lines
– is active in most lines of business, both for retail and for corporates
• Products are mainly distributed through a network of
– tied agents ( under P&V brand)
– insurance brokers (under Vivium brand)
– directly (via Actel / P&V and Actel Affinity)

3. • Operational since summer of 2008
Remember: first release of Alfresco November 2005!
• Acquisition of ING Insurance
• Transfer of existing archive
– 3 Million Documents
– Single page Tiff
– 500 Gb
• Post Scanning
– Average 8.000 pages/day
– Peak 15.000 pages/day

4. Context
>35Mio documents in
Alfresco
PAPERLESS !
700,000Documents “post-
scanned” per Year
300,000Claims Documents “pre-
scanned” per Year
> 2,000,000 new incoming documents per Year
e-mails> 1 mio
documents per Year

5. Context
PAPERLESS ?
250 MFP’s
>20Mio Pages printed
each Year
>20Mio pages printed each
Year
>80,000 Boxes or 400 palettes

6. Inbound
Distribute incoming documents to the right agent as quickly as possible in a digital
form

7. User benefits
Improve client satisfaction
 Faster response rate to incoming documents
 Improved traceability of documents
Reduce operational Cost
 Digital distribution of documents - Less physical archiving
 Improved business processes
Employee satisfaction
 Employees not bound to physical location (homework)
 Office space more open (less filing cabinets)
Control
 More control of the data flows
 Improved reporting

8. Challenges
Inbound: a key process
High available
Performance
User Friendly
Integrated

9. High Available
Alfresco High Availability Architecture
Application Server Clustering
Solr Index Clustering (3 minute SLA)
Move2Alf (stand-by)
SWARM = Object Storage replication

10. Performance
Target: 3 seconds rule
Browsing & searching
All levels of the architecture (Angular, DB & Solr)
Document ingestion (ad-hoc and Bulk)
Upload Speed (15 doc/ sec) with Move2Af writing to
SWARM content store

11. User Friendly
Custom Search Web interface
Designed to fit for purpose
Exploits meta-data and facets
Attention to Performance (Angular ..)
Supports role based actions
…Demo Time…

12. Integrated
Integration points
Process integration with Guidewire
Bulk Upload via Move2Alf
- source: Captiva scanning
- source: Mainframe output
Metadata synchronisation via ESB / Mainframe
Ad-hoc document upload via DocFeeder++

13. Solution
overview
Reception +
Scanning
Indexation
and validation
Claims
documents
Contracts
Other
documents
Back Office
Applications

14. Technical Architecture