Personal Information
Organização/Local de trabalho
Brussels Area, Belgium Belgium
Cargo
Manager "Service Management"
Setor
Technology / Software / Internet
Site
http://cibg.brussels
Sobre
As a former IT desktop and technical trainer, "I've seen it all": users who are happy with IT as well as users who are suffering from it and who feel not being listened to nor understood. This experience keeps me driving today in everything I do. User satisfaction is what matters.
At CIRB, I started as Project Leader. In 2008, I became manager of the Service Management division, where I contributed ever since to the definition and organisation of CIRB's IT services.
After having contributed actively to the optimization of the Service Desk IRISline and the newly created Monitoring unit, I got back to my core business IT Service Management.
On going:
* Defining service offering around v...
Marcadores
bric
cirb
alfresco
cibg
council
dematerialization
alfresco user day
change
summit
dematerializing
Ver mais
Apresentações
(2)Personal Information
Organização/Local de trabalho
Brussels Area, Belgium Belgium
Cargo
Manager "Service Management"
Setor
Technology / Software / Internet
Site
http://cibg.brussels
Sobre
As a former IT desktop and technical trainer, "I've seen it all": users who are happy with IT as well as users who are suffering from it and who feel not being listened to nor understood. This experience keeps me driving today in everything I do. User satisfaction is what matters.
At CIRB, I started as Project Leader. In 2008, I became manager of the Service Management division, where I contributed ever since to the definition and organisation of CIRB's IT services.
After having contributed actively to the optimization of the Service Desk IRISline and the newly created Monitoring unit, I got back to my core business IT Service Management.
On going:
* Defining service offering around v...
Marcadores
bric
cirb
alfresco
cibg
council
dematerialization
alfresco user day
change
summit
dematerializing
Ver mais