1. RICHARD J. ANDREWS
Keller, Texas  817.379.1946  rich.andrews@gmail.com
SENIOR UNIX/LINUX ENGINEER
10+ years of senior-level Unix/Linux system administration, engineering, and security engineering.
Expert conducting root cause analysis to discover and resolve issues such as communications/network
issues, OS issues, process issues, etc.
• Over 10 years experience as Senior Unix/Linux Administrator on Solaris, AIX and Linux.
• Over 7 years experience Network security engineer
• Subject matter expert in several areas including Unix/Linux, scripting (shell, Perl, Python, Awk,
etc), security, integration, and troubleshooting.
• 3 years n+ tier application/web design, implementation, troubleshooting and administration.
• 4 years experience computer hardware interfacing and software design
• 3+ years Oracle, Mysql database installation, administration and troubleshooting.
• Over 3 years Triage and On-Call experience for Mission Critical Processes including
troubleshooting down to the packet level.
• Over 5 years experience with resolving and preventing outages.
• Pioneered the use of “Differential Diagnosis” at BofA to aid in resolving complex or difficult to
diagnose I.T. issues. Proper execution of a Differential Diagnosis has proven to reduce outage
times.
PROFESSIONAL EXPERIENCE
BANK OF AMERICA (BAC/BofA) 12/2000–1/2016
Vice President | Project Manager (8/2013–1/2016)
Conducted Project Rewind duties. Project Rewind is the reversal of the outsourcing that occurred about
5 years ago. Managed six personnel including Proxy Analyst and Systems Engineers.
Confidentiality prohibits the dissemination of other details related to Project Rewind.
Vice President, Network Engineering (6/2011–8/2013)
Directed Project Rewind duties, integrating databases, applications, and data into BAC infrastructure.
Assistant Vice President, Corporate Staff and Support Tech Infrastructure (6/2010–6/2011)
Remediated differences between Unix/Linux systems build requests and customer requirements.
Troubleshot system issues and conducted Unix ESM remediation prior to new re-organization ESM
Remediation cross training.
Assistant Vice President, Infrastructure Currency, Compliance, and Optimization (10/2009–7/2010)
Promoted and led Security remediation of UNIX platforms in the Americas (over 15k system).
Conducted risk assessment, cause and effect analyses, and root cause analyses. Managed team in the
identification and remediation of security and scanning tool deficiencies. Interviewed new personnel
and was a key decision maker in the hiring process. First application of Differential Diagnosis to I.T.

2. RICHARD ANDREWS
troubleshooting. Results were most significant within our team.
• Lead tech for Unix ESM remediation group. Directed remediation of all ESM issues for all UNIX
platforms including AIX, Solaris, and Linux. Key decision maker in team personnel matters. Built
online Remediation scorecard and reporting tools; wrote scripts, designed, and built reporting web
site to enhance status, reporting and perform trending analysis.
• Discovered and resolved significant deficiencies in of Solaris and Linux platforms. Some security
issues affected 80% of servers and over 2,000 machines due to improper configuration of scanner
software. Uncovered and remediated other large security issues which affected nearly all Unix/Linux
installations at BAC. Due to security concerns, additional details cannot be provided.
• Uncovered and remediated more issues and security deficiencies than any team member.
Assistant Vice President, Risk Management/Mitigation, Server Compliance & Remediation (2/2009–10/2009)
Managed and remediated audit issues. Contacted line of business, arranged meetings, and explained
complex issues to non-technical managers and staff. Educated, raised awareness, and worked closely
with audit to swiftly resolve issues. Provided disaster recovery engineering and support.
Assistant Vice President, Security Services (Proxy) (2/2005–2/2009)
Directed engineering and implementation of B2B and Corporate-to-Corporate network connectivity.
Was also responsible for the administration of the Associate browsing proxies. Conducted triage
troubleshooting of network connectivity using packet tracing and process tracing tools such as ptrace,
strace, Wireshark, tcpdump, etc.
• Directly involved with the transition of acquisitions and divestitures. Conducted network
engineering, security, implementation, and to ensure adherence to security standards. Provide any
additional support needed after Legal Day One. Some projects included:
 Merrill Lynch Acquisition
 La Salle Bank Acquisition
 U.S. Trust Acquisition
 Colombia Management Divestiture
 Prime Broker Divestiture
 NPC/BAMS Acquisition and Divestiture
Assistant Vice President, Hosting Solution Design and Build (INETS) (6/2001–2/2005)
Installed, maintained and troubleshot Broadvision, Weblogics, Java, and other middleware-based
applications for MyBankofAmerica.bankofamerica.com and the Associate Portal projects.
Special Project: “My Bank of America” (2002–2005)
Administered, built, debugged, and deployed 3-tiered web application for the “My Bank of America”
portal, based on the Broadvision software package.
Managed deployment, debugging, and performance of the portal and connectivity to third parties
outside of the bank including Yodlee, NYSE, etc.
Also managed a Unix Administrator and a Database Administrator.
Contractor, BOA Hosting Solution and Design (INETS) (12/2000–6/2001)
Conducted server build, Apache and Broadvision installation, and maintenance for projects; Production
support, design, and administration to support other teams within BofA.
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3. RICHARD ANDREWS
Contractor at AT&T CS/USL (1990-1992)
Senior Unix Admin at AT&T Computer Systems/Unix Systems Laboratories until the NCR takeover. NCR’s
priorities were completely different from AT&T’s.
TECHNICAL SKILLS
UNIX/Linux: Administration | System Security | TCP/IP Security and Networking | Solaris |Proxy
Engineering and Administration|Firewall Administration | Database Servers | Firewalls | Shell Scripts
Disaster Recovery & Support | Electronic Security Monitoring | Software Architecture
Systems and Network Engineering, Security, & Architecture | Systems & Applications Architecture
REFERENCES
Available upon request.
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