DIGIT Leader 2019
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As technology has evolved IT has transitioned from a background support function to a core driver of value creation and competitive edge. This shift has placed senior technologists at the heart of the organisation where they are increasingly critical to decision making, strategy and leadership. The DIGIT Leader Summit will explore the evolution of the IT & Digital profession, considering the key technology and business trends and the profound impact they are having on the role. The programme will also examine the crucial components of leadership, looking at culture; team building, upskilling and communication. The Summit is geared for senior IT & Digital leaders, and designed to provide an opportune forum for practitioners to share their experiences, learn from their peers and discuss best-practice approaches to leadership. Core topics Trends: Key technology trends and business trends IT Evolution: How the IT and Digital role is changing and evolving Leadership: Empowering, engaging, motivating and inspiring teams Culture: Creating a culture of inclusion, innovation and exploration Impact: Technology as a driver of innovation, improvement and problem solving IT Management: Investment, ITAM, cost control, vendor management
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DIGIT Leader 2019
- 8. Callum McLean, Head of Innovation and Data 30th May 2019 The Changing Nature of the IT Role
- 9. What does Natural Power do Our services 31/05/20199
- 10. Where are we based?
- 11. Where do we work? 31/05/201911 1,593 MW 6,060 MW 932 MW 15,659 MW 3,987 MW 8,134 MW 20,215 MW 1,320 MW 48 MW 185 MW 164 MW 1,200 MW 13,245 MW 129 MW 114 MW 450 MW 40 MW 600 MW 115 MW 3,601 MW 100 MW 89 MW 102 MW 144 MW 65 MW 446 MW 788 MW 60 MW 12 MW 4,216 MW 27 MW 430 MW 2,745 MW 29,383 MW Total: 116,393 MW
- 13. Wind Energy Generation in the UK 31/05/201913 0 5 10 15 20 25 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 % of Total Electricity Generation
- 14. The Opportunity 31/05/201914 In 10 years, cost of onshore wind has dropped from around £95MWh to £55MWh Wind energy now competes with cheapest electricity sources Wind farms are being built subsidy free Focus on reduced cost filters down to suppliers such as us Coupled with more entrants into the renewable energy suppliers market Always prided ourselves on the quality of service Still do this but now need to deliver compelling customer experience Technology is key to this Can also be a key differentiator Improves internal efficiency and staff satisfaction
- 15. The Challenge 31/05/201915 Our business is full of experts - some nationally and internationally recognised Perceived as “just the IT guy” Often an unwillingness to take time to understand impact of technology Senior management has a limited experience of software development Often didn’t understand what’s possible or realistic Fire and Forget approach Great helpdesk function Communicate in terms the business understands (budget, completion, risk & mitigation) Use some of the IT buzzwords to get engagement (“big data”, digital twinning, AI) Agile methodology workshop Show some passion!
- 17. Ascent Technology – Drone Blade Inspections 31/05/201917 Semi-automated blade inspections Moving to fully automated inspections Uses off-the-shelf drones – no custom hardware Turbine inspections in minutes rather than hours
- 20. Summary 31/05/201920 We need to continue to deliver a compelling customer experience This drives new sales and client retention Don’t forget about your staff experience! Enhanced use of technology critical to success of even non-technical businesses and organisations IT best placed to lead this change Perhaps we are a technology company after all…. Just don’t tell my colleagues!
- 22. Delivering a digital strategy is where impact can be maximised Leveraging technology to improve efficiency, process and delivery Effective support for continuity systems releases resources to build new technologies Ensuring organisational alignment and line of sight Dealing with challenges and creating a culture which embraces change Benchmarking progress: benefits realisation are the metrics of success
- 42. The Future of Work: How to transform communications in the digital age Sunny Dhami Snr Director, Product & Marketing
- 43. Then…
- 44. Now
- 45. The way people communicate has changed Mobile Global & Online Multimodal Always-on & Social ….Digital Transformation
- 46. Technology advancements 3.8 billion people around the world are connected to the internet today and operate 8.4 billion connected devices.
- 47. 80% Adults use messaging apps on a daily basis 2B+ The number of smartphone users worldwide We have gone digital Sources: Forrester, Greenberg
- 48. Personal
- 49. Business
- 50. Average number of communication apps Times per hour that workers toggle between apps Days wasted per year by workers 4 10 32 Source: Based on a global survey of 2,000 knowledge workers by Cite Research, January 2018 App overload in the workplace
- 51. 74% Of agents must switch between apps to solve customers issues, leading to an average time loss of 60 minutes per day Source: CITE Research Agents are wasting a lot of time unnecessarily
- 52. Digital status report & the digital roadmap 2017 The Digital Deadlock 55% of European organisations are still in stage 2 or 3 2019 Unlocking DX Deadbolts 60% of organisations will have a digital leadership structure in place 2020 Getting Digital Done 50% of total technology spending will be data-related investments 2022 Innovation Realisation 80% of revenue growth will depend on digital offerings and operations 2027 Digital Native Enterprise 75% of organisations will have digitally transformed Source: IDC Research Future of Work
- 53. The cloud changes everything Technology Ubiquitous Connectivity New Generation Globalised Workforce
- 54. ….Future of Work 4 pillars of digital transformation Mobility Platform & Analytics Cloud Social Business
- 56. Fragmented communications Source: Based on a global survey of 2,000 knowledge workers by Cite Research, January 2018 Email Phone calls Team messaging Text Social media posts Audio conference calls Video conference calls of workers say their communications volume is a challenge. 70% 54 % 44 % 32 % 29 % 16 % 13 % 11 %
- 57. 57 The future of work?
- 58. The future of work People • Mobile workforce • Global workforce • Artificial intelligence • Adoption Business Continuity • Disaster planning • Data security • Compliance Market Relevance • Customer experience • Agility • Time to Market
- 59. The future of work employees agree 3 in 4 Companies prioritise the employee experience with perks—not with communications technologies. Space Culture Technology Source: Based on a global survey of 2,000 knowledge workers by Cite Research
- 60. Engaged Employees = PRIORITISE TECHNOLOGY Perks Communications technology employees agree 9 in 10 Disjointed communications technologies affect workflow and job satisfaction. IMPROVE WORKFLOW IMPROVE BOTTOM LINESource: Based on a global survey of 2,000 knowledge workers by Cite Research
- 61. Transformed business employees believe 9 in 10 a seamless communications platform that lets them interact with coworkers and customers improves… Company profitability Employee experience Employee happiness Customer experience Customer happiness Source: Based on a global survey of 2,000 knowledge workers by Cite Research
- 62. Collaboration delivers Enterprises want: Employees want: • Employee engagement • Lower churn – employee and customers • Productivity boasts • Employee and customer advocacy • Collaboration • Flexible working practices • Modern UI and digital experience • Accessible everywhere, anytime THE POWER OF COLLABORATION Cloud PBX Team messaging Video meetings CX engagement
- 63. PBX Replacement Video/Meetings Open Platform Team Messaging Integrated Contact Centre Deep Analytics & AI Unified Experiences Wave 1 (Before 2015) Wave 2 (2015–2018) Wave 3 (2018–2020) Wave 4 (2020 & beyond) SMB – Mid-Market – Enterprise Value Evolution of next generation platforms
- 64. The one OS for your communications
- 65. 65 | © 2019 RingCentral, Inc. All rights reserved. + Two Worlds Coming Together
- 68. Enable people to work the way they want Put collaboration at the centre Open platform to enable enterprise workflows Solution: Collaborative communications 68 | © 2018 RingCentral, Inc. All rights reserved.
- 69. Empower your workforce • Remove friction from the workplace • Simplify communications and collaboration • Reduce learning curve, improve adoption • Integrate workspace applications • Single Sign-on • CRM • Office apps • Project management and dev apps • Open platform & Integrations
- 70. = Simplicity
- 71. Major Retailer in UK Challenge: 45,000 Employees Legacy Discrete Communications One solution connects all teams with voice, video and collaboration Cloud Integrations for Redefined Customer Experience Digital Transformation – Redefine Customer Experience Improved the answer rates of customer’s dialling in from 62% to over 95% to ensure they continue to provide leading customer service.
- 72. Revenue (ARR) $777M+ 32% YoY growth Workforce 4,000+ #1 Worldwide UCaaS Company
- 73. RC Logo
- 75. Everything Starts with a G Hi www.ifb.net | @IFB_LTD | @thegraemegordon
- 76. Everything Starts with a G Connectivity always needs to touch the ground Why are hardware vendors getting excited about 5G ? The impact persistent high speed connectivity will have How does a CIO take advantage of all of this? www.ifb.net | @IFB_LTD | @thegraemegordon
- 77. boring old infrastructure business Connectivity + security + data management 800 business customers 4 of the top 5 global oil and gas companies 3 out of the top 5 legal firms in the Scotland www.ifb.net | @IFB_LTD | @thegraemegordon Everything Starts with a G
- 78. Everything Starts with a G www.ifb.net | @IFB_LTD | @thegraemegordon
- 79. Everything Starts with a G www.ifb.net | @IFB_LTD | @thegraemegordon
- 80. Everything Starts with a G Connectivity always needs to touch the ground www.ifb.net | @IFB_LTD | @thegraemegordon
- 81. Everything Starts with a G
- 82. Everything Starts with a G www.ifb.net | @IFB_LTD | @thegraemegordon
- 83. Everything Starts with a G www.ifb.net | @IFB_LTD | @thegraemegordon
- 84. Everything Starts with a G Why are hardware vendors getting excited about 5G ? www.ifb.net | @IFB_LTD | @thegraemegordon
- 85. Everything Starts with a G www.ifb.net | @IFB_LTD | @thegraemegordon
- 86. Everything Starts with a G
- 87. Everything Starts with a G www.ifb.net | @IFB_LTD | @thegraemegordon
- 88. Everything Starts with a G The impact persistent high speed connectivity will have www.ifb.net | @IFB_LTD | @thegraemegordon
- 89. Everything Starts with a G www.ifb.net | @IFB_LTD | @thegraemegordon
- 90. Everything Starts with a G www.ifb.net | @IFB_LTD | @thegraemegordon
- 91. Everything Starts with a G www.ifb.net | @IFB_LTD | @thegraemegordon
- 92. Everything Starts with a G www.ifb.net | @IFB_LTD | @thegraemegordon
- 93. Everything Starts with a G How does a CIO take advantage of all of this? www.ifb.net | @IFB_LTD | @thegraemegordon
- 94. Everything Starts with a G Agile gigabit connectivity Cheaper compute options Real time interaction & control Network slicing More opportunities through better connectivity www.ifb.net | @IFB_LTD | @thegraemegordon
- 95. www.ifb.net | @IFB_LTD | @thegraemegordon Everything Starts with a G
- 96. If everything seems under control, you're just not going fast enough. Mario Andretti www.ifb.net | @IFB_LTD | @thegraemegordon Everything Starts with a G
- 98. 5 Steps to becoming an Inspiring, Influential, Effective Technology Leader R. Michael Anderson MA MBA michael@techleaderinsider.com
- 99. 99 Today you will learn how to… • Continue on your Upward Career Path • Develop your "Leadership Presence" & Confidence • Help People Maximize their Performance • Look good in front of Upper Management • Motivate, Inspire, and Lead with Positivity • Earn True Respect and Loyalty from Everyone Build a Thriving Career and Team who Consistently Smashes Goals (and have fun doing it)
- 100. 10 0 A SMART person that LEADS to a LEADER who’s SMART Transformation
- 101. Today My Promise to You is… You’ll learn the exact steps you need to take to becoming an Inspiring, Influential, Effective Leader people want to promote, hire, and work
- 102. MY STORY • 3x software entrepreneur • Social Entrepreneur of the Year • Companies on Inc. 5000 list • Won #1 best place to work • Best-selling Leadership author • Write for entrepreneur.com • Named #7 top Leadership Expert worldwide FORMER HORRIBLE LEADER
- 103. A leadership crisis Technology leaders take note – less than one in five of your team feel you are ‘very effective’ at creating a vision and strategy for your organisation, and a worrying one in three feel you are ‘ineffective’. Harvey Nash 2019 Tech Leadership Survey
- 104. 10 4 DOES THIS SOUND LIKE YOU? •Making the Difficult, Painful Transition from Tech to Leader •Struggle, Uncomfortable & Ineffective Holding People Accountable •Not Sure of your “Role” with People •Deathly Afraid of Letting People Down
- 105. 10 5 DOES THIS SOUND LIKE YOU? •Massively Overwhelmed with Stress, Anxiety & Responsibility •People Don’t See/Respect You as a Leader and Don’t Know how to Change That •Doubt Yourself as a Leader…because Then What?
- 106. 10 6 DOES THIS SOUND LIKE YOU? Do you secretly feel like you’re a fraud…like you’re in over your head, you don’t know what you’re doing, you might not have what it takes to be a leader, and are terrified about failing or others finding out?
- 107. The Real Problem? You Don’t Know the 5 Secrets i.e. You Haven’t Made the Shifts
- 108. 10 8 ONCE YOU MAKE THE SHIFTS •People will See you Differently •You’ll see YOURSELF Differently •Much less Stress and Anxiety •Your Decision Making Skyrockets •Long-term Business & Personal Success
- 110. Secret 1 Leadership is a Learned Skill
- 111. 11 1 Technical •Technical Ability •Hard Working •Detail Oriented •Time & Task Management •Risk Avoidance Leadership •Communication •Emotional Intelligence •Big Picture •Always Shifting Priorities •Risk Management
- 113. Map Goals to Leadership GOALS • Keep Getting Promoted • Gain a Seat at the Table • Make XX Money • Buy Property / Car / House / Boat • Do XX with Family • Travel Leadership Importance • Become an Effective Leader • Gain True Influence • Keep Growing and Evolving • All Determined by the Above
- 114. Secret 2 Great Leadership is Born from True Confidence
- 115. 11 5 Ego Comfort Control Security Poor Communication Micromanage/Control Lack of Integrity Narcissistic Authentic Self Love Compassion Integrity Open Communication Empowering Serving/Giving Creative
- 120. 12 0 Systems Intelligence Emotional Intelligence Spiritual Intelligence Knowing your values and ethics and sticking with that even (especially) when things get tough
- 121. 12 1 Vision & Values Hiring & H/R Relation- ships Decision Making Commun- ication
- 123. 12 3 Old-Way •Top Down •Task Based •Control •Rules •Procedures, Politics New-Way •Bottom Up (Servant) •Objective Based •Empowerment •Freedom •Vision, Values, Culture Transformation of Leadership
- 124. 12 4 Technician Leader Tactical Strategic Executing Orders Laying Out Objectives Friendship Respect Intelligence Wisdom Doing Delegating / Coaching YOUR Transformation
- 125. 12 5 A SMART person that LEADS to a LEADER who’s SMART YOUR Transformation
- 126. 12 6 Your Leadership is your Mark on the World
- 127. Secret 5 Invest in Mentoring with a System
- 128. 12 8 • 1977 Founded Apple (22yrs) • 1980 Apple IPO • Gen. more capital since Ford • 26 yrs. Old • 1985 KICKED OUT of APPLE • 1997 Returns to Apple "I'm pretty sure none of this would have happened if I hadn't been fired from Apple. It was awful tasting medicine, but I guess the patient needed it. Sometimes life hits you in the head with a brick.”
- 129. 12 9 Technician Leader Tactical Strategic Executing Orders Laying Out Objectives Friendship Respect Intelligence Wisdom Doing Delegating / Coaching YOUR Transformation
- 131. 13 1 What you need to Win 1. Leadership is a Learned Skill 2. Great Leadership is Born from True Confidence 3. Integrity over EVERYTHING 4. Commit to Transformation 5. Invest in Mentorship with a System
- 132. Today I Promised… You’ll learn the exact steps you need to take to becoming an Inspirational, Powerful Leader people want to work for and invest in
- 133. My Offer to You One-on-One Breakthrough Call / Mentorship Session For CURRENT Leaders Explore you as a leader http://tiny.cc/mike-50min michael@techleaderinsider.com
- 136. Ronnie Corse Sky UK Building and Developing the Team within a Culture of Inclusion and Diversity
- 141. A group of players forming one side in a competitive game or sport. Two or more people working together. A team is a group of individuals working together to achieve their goal. Definition:
- 142. 5
- 143. 5
- 144. 5
- 145. A group of individuals working together to achieve their goal
- 146. • A resource ? • A person ? • A team member ? • Someone who is unique! • Someone who is included!
- 147. We want every voice to be heard and every person to feel confident sharing their own perspective Everyone who works with or for us should be treated fairly, with respect and should feel safe to be themselves
- 148. 2
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- 156. Panel R. Michael Anderson Esther Stringer Liza Horan Ronnie Corse Andrew Dobbie #digitleaders
- 159. Four steps to align your organisation for innovation Liza Horan DIGIT Leaders Summit ᐧ May 2019
- 160. About Innovation Four Steps Case Study Action Plan What It Is What It Requires Why It Matters Blockers & Enablers Pillars of Innovation Shared Goals Internal Alignment Insight Gathering Collaborative Cycle 100+ year-old siloed institution 5 Shifts Road Map Questions Framework Resources
- 161. Innovation A mindset and system that encourages exploration and experimentation for new ideas to shape into valuable solutions.
- 163. Why It Matters
- 164. Blockers
- 165. Collaboration, not competition Alignment toward shared goals Culture (exploration, experimentation, openness) Mindset and structure to act on signals Resources (time, money, talent, tools) Clear strategy Leadership support Enablers
- 166. Align OPERATIONS SALES CORPORATE GOALS INSIGHT ON AUDIENCE & PROCESS SHARING & COLLABORATION
- 167. GOALS Are the long-term, annual, quarterly and monthly goals clearly articulated and known? DEPARTMENTS Does every employee understand how the their department and their role contributes, and what success measures are? INSIGHT Is there a system with resources in place for the gathering, reflection, decision-making, and action for change? PERFORMANCE Track, measure, learn, test. Has each department identified the Top 5 KPIs for improving efficiency of processes and positive impacts on audience? Questions
- 168. INNOVATION INSIGHT ACTIONS SYSTEM MINDSET ACT GATHER, REVIEW, REFLECT, RECOMMEND TEST, TRACK, MEASURE, LISTEN HOLISTIC APPROACH & RESOURCES CULTURE © Media Moxie
- 169. Four Steps SHARED GOALS Clearly communicate the company's goals and success measures on a timescale. GOALS INTERNAL ALIGNMENT Understand how each delivers on the goals. Define top-line KPIs for performance indicating efficiency and impact. Create central resources for gathering and storing metrics, insights, learnings, actions. INSIGHT- GATHERING Track, test, review, reflect. List learnings and recommend actions. Focus on: -audience -efficiency COLLABORATIVE CYCLE Review learnings and recommendations within and across departments. C-level report with 5 KPIs, learnings and recommendations. Test, learn, optimise, monetise. © Media Moxie
- 170. Pillars of Innovation MINDSET Exploration, Experimentation, Openness, Seeking SYSTEM Clarity of Purpose, Framework, Collaboration, Accountability ESSENTIALS Holistic approach, centralised governance, clear communication, insight methodology, driven by performance INTERNAL INPUTS Internal (institutional/market knowledge, employees) EXTERNAL INFLUENCERS Existing and potential customers, partners, competition, industry forces, trends at large
- 171. Case Study #1 MINDSET Desire to be innovative, yet mired in tradition and lazy growth; consensus over leadership, political, risk-averse SYSTEM Smart people with no framework for innovation; no accountability; laborious processes; outdated technology ESSENTIALS Silos, process-oriented, mixed messages, competing goals and incentives, no insight INTERNAL INPUTS Institutional knowledge (lifers) EXTERNAL INFLUENCERS Sales figures
- 172. Case Study THEMES From siloed to holistic From customer-centric to audience-centric From process-oriented to performance-oriented From widget-maker to solutions provider Adopt hybrid business model
- 173. “To truly manifest innovation and reap its benefits, one must recognize that innovation is three different things: Innovation is an outcome, innovation is a process, and innovation is a mindset.” Kenneth B. Khan, “Understanding Innovation.” Harvard Business Review Liza Horan Liza@MediaMoxie.com 0759 708 1653
- 174. Source: Greg Satell, Mapping Innovation, 2017 HBR 4 Types of Innovation
- 177. Building the Intelligent Digital Workspace THE FUTURE OF WORK
- 178. 178 © 2018 Citrix | Confidential Content of this session • The Age of Digital Change and the C-Suite opportunity • Digitalization; accessibility, improvement, innovation and the impact • Platform based approach to Digital Workspace delivery • Modernizing the application landscape in the Digital era
- 179. 179 © 2018 Citrix | Confidential Technology Evangelist and EMEA Domain Specialist Cloud @lillebear Age 52 and in IT for 25 Bjørn M. RiiberINTRODUCING YOUR HOST
- 180. “WE CAN ONLY SEE A SHORT DISTANCE AHEAD, BUT WE CAN SEE PLENTY THERE THAT NEEDS TO BE DONE”
- 181. 181 © 2018 Citrix | Confidential What is the #1 question?
- 182. 182 © 2018 Citrix | Confidential The «7 Rs» Of he Application Landscape
- 183. 183 © 2018 Citrix | Confidential183 © 2018 Citrix | Confidential NEW BUSINESS NEW RULES
- 184. 184 © 2018 Citrix | Confidential184 © 2018 Citrix | Confidential OLD HAS BECOME NEW 1999 DON’T LEAVE YOUR SCOOTER ON THE SIDEWALK, SOMEONE WILL STEAL IT 2019 LITERALLY LEAVE YOUR SCOOTER ON EVERY SIDEWALK, SOMEONE WILL PAY TO USE IT @carols10cents
- 185. 50m 40 30 20 10 0 Launch 10 20 30 40 50 61 Months $1.1b Uber 51mLime 50m $3.7b $2.4b valuation Bird 10m $2b Data: Axios research; Chart: Naema Ahmed/Axios TOTAL TRIPS SINCE LAUNCH (Uber, Lime & Bird)
- 186. 186 © 2018 Citrix | Confidential TRANSFORMATION WILL FAIL WITHOUT NEW BUSINESS MODELS
- 187. DISRUPTION IS THE NEW NORMAL KILLED THE MUSIC INDUSTRY KILLED RETAILERS KILLED BLOCKBUSTER
- 188. DISRUPTION IS THE NEW NORMAL DIDN’T KILL THE MUSIC INDUSTRY DIDN’T KILL RETAILERS DIDN’T KILL BLOCKBUSTER
- 189. 189 © 2018 Citrix | Confidential189 © 2018 Citrix | Confidential DIDN’T KILLED MUSIC INDUSTRY DIDN’T KILLED RETAILERS DIDN’T KILLED BLOCKBUSTER DISRUPTION IS THE NEW NORMAL CUSTOMER EXPERIENCE EXTORTIONATE LATE FEES FULL LENGTH ALBUMS
- 190. 190 © 2018 Citrix | Confidential EMPLOYEE EXPERIENCE IS THE NEW PARADIGM FOR DRIVING COMPETITIVE ADVANTAGE
- 191. 191 © 2018 Citrix | Confidential191 © 2018 Citrix | Confidential THE GIG ECONOMY 1998 DON’T GET IN STRANGERS’ CARS DON’T MEET PEOPLE FROM THE INTERNET 2018 LITERALLY SUMMON STRANGERS FROM THE INTERNET AND GET INTO THEIR CAR @carols10cents
- 192. 192 © 2018 Citrix | Confidential DIVERSE WORK STYLES, SAME IT CHALLENGES • Balancing experience and security • Continuing to enable digital transformation • Solution that’s equally compelling for employees in the office
- 193. 193 © 2018 Citrix | Confidential193 © 2018 Citrix | Confidential COMPLEXITY FOR EMPLOYEES Too Many Apps Too Little Usage Too Much Switching
- 194. FOCUS ON THE USER
- 195. FOCUS ON THE HUMAN WHY Track the tasks that are completed in all applications and learn where the opportunitiess to automate are WHAT Track combinations of devices, locations, apps & actions taken that are important to user HOW Use our existing footprint and expand to being inside the “user path” for all transactions flowing through Workspace
- 196. 196 © 2018 Citrix | Confidential196 © 2018 Citrix | Confidential IN-PATH HDX Delivered Virtual Apps & Desktops IN-PATH Browser Delivered Published Web Content IN-PATH Browser Delivered SaaS Property Content IN-PATH Mobile Delivered Mobile App Content Smart Controls (Screen Scraping) Embedded Browser (URI) Secure Browser (URI) API Controls (API) TRACKERS CVAD Web Apps SaaS Apps Mobile Apps APPLICATIONS LEARNING VIA USER ACTIONS
- 198. Micro Apps Micro Workflows Relevance Micro Apps Micro Workflows Relevance APP SPACE INTELLIGENT WORKSPACE LEARNING HOW TO WORK SMARTER
- 199. APP SPACE INTELLIGENT WORKSPACE ANALYTICS Virtual Assistants RPA LEARNING TO IMPROVE PRODUCTIVITY
- 200. 200 © 2018 Citrix | Confidential200 © 2018 Citrix | Confidential TRANSACTIONAL DATA IS KEY TO IMPROVING USER PRODUCTIVITY Devices Access Methods Apps Actions TRACKER CATEGORIESBEHAVIOURS Frequency Location Time Devices Actions Downloads Risk Level Graph Policy USER PROFILE MODEL Devices Location Apps Actions ANALYTICS PLATFORM
- 201. 201 © 2018 Citrix | Confidential What is the #1 question?
- 202. 202 © 2018 Citrix | Confidential Bill Shankly
- 203. 203 © 2018 Citrix | Confidential We both to make people happy Thank you for attending and all the best.
- 204. 204 © 2018 Citrix | Confidential Citrix Prize Draw! Visit us at our stand to enter into a prize draw to win a pair of Sony Noise Cancelling Headphones!