SlideShare uma empresa Scribd logo
1 de 27
The 5 Essential People Skills Dale Carnegie
How to assert yourself
Listen to others Resolve conflicts
How to resolve conflicts
Components Of Assertiveness ,[object Object],[object Object],[object Object],[object Object],[object Object]
Ways to assert yourself ,[object Object],[object Object],[object Object],[object Object]
Establishing rapport ,[object Object],[object Object],[object Object],[object Object]
Assertive Curiosity Express genuine interest in others ----theres no better way to make the interested in you
Understanding ,[object Object],[object Object],[object Object],[object Object]
[object Object]
Persuasion ,[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Body language ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
The skill of Questioning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Assertive Speaking ,[object Object],[object Object]
5 Conversation tools ,[object Object],[object Object],[object Object],[object Object],[object Object]
Assertive listening ,[object Object]
[object Object],[object Object],[object Object],[object Object]
Assertive Ambition ,[object Object],[object Object]
Relevance to Our Life ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object]

Mais conteúdo relacionado

Mais procurados

Listening skills
Listening skills Listening skills
Listening skills Arvind Rai
 
4 great public speaking tips effective presentation skills training
4 great public speaking tips effective presentation skills training4 great public speaking tips effective presentation skills training
4 great public speaking tips effective presentation skills trainingAkash Karia
 
Effective Customer Communication Skills
Effective Customer Communication SkillsEffective Customer Communication Skills
Effective Customer Communication SkillsFaakor Agyekum
 
The Art of Listening
The Art of ListeningThe Art of Listening
The Art of Listeningshivakumar
 
Developing effective communication skills
Developing effective communication skillsDeveloping effective communication skills
Developing effective communication skillsMayur Khatri
 
Sales training key account managers selling skills workshop
Sales training key account managers selling skills workshopSales training key account managers selling skills workshop
Sales training key account managers selling skills workshopMiodrag Kostic, CMC
 
Effective Presentations
Effective PresentationsEffective Presentations
Effective PresentationsKaete Hester
 
Crucial conversations: Talking when stakes are high
Crucial conversations: Talking when stakes are highCrucial conversations: Talking when stakes are high
Crucial conversations: Talking when stakes are highPeopleWiz Consulting
 
People Skills - The Art of Connection and Influence
People Skills - The Art of Connection and InfluencePeople Skills - The Art of Connection and Influence
People Skills - The Art of Connection and InfluenceShem Cohen
 
Presentation skills for business managers
Presentation skills for business managersPresentation skills for business managers
Presentation skills for business managersjairajputana
 

Mais procurados (20)

Active listening
Active listeningActive listening
Active listening
 
Listening skills
Listening skills Listening skills
Listening skills
 
4 great public speaking tips effective presentation skills training
4 great public speaking tips effective presentation skills training4 great public speaking tips effective presentation skills training
4 great public speaking tips effective presentation skills training
 
Public speaking
Public speakingPublic speaking
Public speaking
 
Effective Customer Communication Skills
Effective Customer Communication SkillsEffective Customer Communication Skills
Effective Customer Communication Skills
 
The Art of Listening
The Art of ListeningThe Art of Listening
The Art of Listening
 
8 Golden Rules for Public Speaking
8 Golden Rules for Public Speaking8 Golden Rules for Public Speaking
8 Golden Rules for Public Speaking
 
Developing effective communication skills
Developing effective communication skillsDeveloping effective communication skills
Developing effective communication skills
 
Empathy
EmpathyEmpathy
Empathy
 
Sales training key account managers selling skills workshop
Sales training key account managers selling skills workshopSales training key account managers selling skills workshop
Sales training key account managers selling skills workshop
 
Active Listening
Active ListeningActive Listening
Active Listening
 
Communication Skills
Communication  Skills    Communication  Skills
Communication Skills
 
Effective communication
Effective communicationEffective communication
Effective communication
 
Effective Presentations
Effective PresentationsEffective Presentations
Effective Presentations
 
Crucial conversations: Talking when stakes are high
Crucial conversations: Talking when stakes are highCrucial conversations: Talking when stakes are high
Crucial conversations: Talking when stakes are high
 
Pump Up Your Public Speaking Skills
Pump Up Your Public Speaking SkillsPump Up Your Public Speaking Skills
Pump Up Your Public Speaking Skills
 
Negotiation Skills
Negotiation SkillsNegotiation Skills
Negotiation Skills
 
People Skills - The Art of Connection and Influence
People Skills - The Art of Connection and InfluencePeople Skills - The Art of Connection and Influence
People Skills - The Art of Connection and Influence
 
Social Etiquette
Social EtiquetteSocial Etiquette
Social Etiquette
 
Presentation skills for business managers
Presentation skills for business managersPresentation skills for business managers
Presentation skills for business managers
 

Semelhante a The 5 essential people skills

Effectiveness-in-communication
 Effectiveness-in-communication Effectiveness-in-communication
Effectiveness-in-communicationravikantpvs
 
Business communication
Business communicationBusiness communication
Business communicationAditya Prakash
 
Presentation Techniques
Presentation TechniquesPresentation Techniques
Presentation TechniquesVikram Kalyani
 
Leadership 102 - Coaching
Leadership 102 - CoachingLeadership 102 - Coaching
Leadership 102 - CoachingMatt Shlosberg
 
Conflict Resolution Workshop Presentation - CCC.pptx
Conflict Resolution Workshop Presentation - CCC.pptxConflict Resolution Workshop Presentation - CCC.pptx
Conflict Resolution Workshop Presentation - CCC.pptxJunior Sencion
 
Davidson Alumni Webinar - Tough Conversations
Davidson Alumni Webinar - Tough ConversationsDavidson Alumni Webinar - Tough Conversations
Davidson Alumni Webinar - Tough ConversationsMark S. Young
 
Dealing With Difficult People Leadership Day
Dealing With Difficult People Leadership DayDealing With Difficult People Leadership Day
Dealing With Difficult People Leadership DayWilliam Chaney
 
Conflict Resolution Workshop Presentation.pptx
Conflict Resolution Workshop Presentation.pptxConflict Resolution Workshop Presentation.pptx
Conflict Resolution Workshop Presentation.pptxSilatKali
 
Effective Styles of Communication – Learning to Work
Effective Styles of Communication – Learning to WorkEffective Styles of Communication – Learning to Work
Effective Styles of Communication – Learning to WorkTracy Humphreys Raymond
 
What's your communication style?
What's your communication style?What's your communication style?
What's your communication style?Pro Way Development
 
The Art of Negotiation
The Art of NegotiationThe Art of Negotiation
The Art of NegotiationCem Tozar
 
Positive Attitude Assertiveness And Influencing
Positive Attitude Assertiveness And InfluencingPositive Attitude Assertiveness And Influencing
Positive Attitude Assertiveness And Influencingsatyam mishra
 
Positive Attitude Assertiveness And Influencing
Positive Attitude Assertiveness And InfluencingPositive Attitude Assertiveness And Influencing
Positive Attitude Assertiveness And Influencingsatyam mishra
 
Counselling made by Bikash Ranjan Das.pptx
Counselling made by Bikash Ranjan Das.pptxCounselling made by Bikash Ranjan Das.pptx
Counselling made by Bikash Ranjan Das.pptxBikashRanjandas6
 

Semelhante a The 5 essential people skills (20)

Effectiveness-in-communication
 Effectiveness-in-communication Effectiveness-in-communication
Effectiveness-in-communication
 
Business communication
Business communicationBusiness communication
Business communication
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
Creating Critical First Impressions
Creating Critical First ImpressionsCreating Critical First Impressions
Creating Critical First Impressions
 
Presentation Techniques
Presentation TechniquesPresentation Techniques
Presentation Techniques
 
Leadership 102 - Coaching
Leadership 102 - CoachingLeadership 102 - Coaching
Leadership 102 - Coaching
 
Rishi presentation 1
Rishi presentation 1Rishi presentation 1
Rishi presentation 1
 
Conflict Resolution Workshop Presentation - CCC.pptx
Conflict Resolution Workshop Presentation - CCC.pptxConflict Resolution Workshop Presentation - CCC.pptx
Conflict Resolution Workshop Presentation - CCC.pptx
 
Davidson Alumni Webinar - Tough Conversations
Davidson Alumni Webinar - Tough ConversationsDavidson Alumni Webinar - Tough Conversations
Davidson Alumni Webinar - Tough Conversations
 
Dealing With Difficult People Leadership Day
Dealing With Difficult People Leadership DayDealing With Difficult People Leadership Day
Dealing With Difficult People Leadership Day
 
Conflict Resolution Workshop Presentation.pptx
Conflict Resolution Workshop Presentation.pptxConflict Resolution Workshop Presentation.pptx
Conflict Resolution Workshop Presentation.pptx
 
Confidence
ConfidenceConfidence
Confidence
 
Effective Styles of Communication – Learning to Work
Effective Styles of Communication – Learning to WorkEffective Styles of Communication – Learning to Work
Effective Styles of Communication – Learning to Work
 
What's your communication style?
What's your communication style?What's your communication style?
What's your communication style?
 
The Art of Negotiation
The Art of NegotiationThe Art of Negotiation
The Art of Negotiation
 
Self-esteem.pptx
Self-esteem.pptxSelf-esteem.pptx
Self-esteem.pptx
 
Positive Attitude Assertiveness And Influencing
Positive Attitude Assertiveness And InfluencingPositive Attitude Assertiveness And Influencing
Positive Attitude Assertiveness And Influencing
 
Positive Attitude Assertiveness And Influencing
Positive Attitude Assertiveness And InfluencingPositive Attitude Assertiveness And Influencing
Positive Attitude Assertiveness And Influencing
 
Counselling made by Bikash Ranjan Das.pptx
Counselling made by Bikash Ranjan Das.pptxCounselling made by Bikash Ranjan Das.pptx
Counselling made by Bikash Ranjan Das.pptx
 
Human Relation Skills
Human Relation SkillsHuman Relation Skills
Human Relation Skills
 

Último

Understanding Accommodations and Modifications
Understanding  Accommodations and ModificationsUnderstanding  Accommodations and Modifications
Understanding Accommodations and ModificationsMJDuyan
 
Python Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docxPython Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docxRamakrishna Reddy Bijjam
 
NO1 Top Black Magic Specialist In Lahore Black magic In Pakistan Kala Ilam Ex...
NO1 Top Black Magic Specialist In Lahore Black magic In Pakistan Kala Ilam Ex...NO1 Top Black Magic Specialist In Lahore Black magic In Pakistan Kala Ilam Ex...
NO1 Top Black Magic Specialist In Lahore Black magic In Pakistan Kala Ilam Ex...Amil baba
 
HMCS Max Bernays Pre-Deployment Brief (May 2024).pptx
HMCS Max Bernays Pre-Deployment Brief (May 2024).pptxHMCS Max Bernays Pre-Deployment Brief (May 2024).pptx
HMCS Max Bernays Pre-Deployment Brief (May 2024).pptxEsquimalt MFRC
 
On National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan FellowsOn National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan FellowsMebane Rash
 
Google Gemini An AI Revolution in Education.pptx
Google Gemini An AI Revolution in Education.pptxGoogle Gemini An AI Revolution in Education.pptx
Google Gemini An AI Revolution in Education.pptxDr. Sarita Anand
 
Wellbeing inclusion and digital dystopias.pptx
Wellbeing inclusion and digital dystopias.pptxWellbeing inclusion and digital dystopias.pptx
Wellbeing inclusion and digital dystopias.pptxJisc
 
Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...
Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...
Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...Pooja Bhuva
 
Interdisciplinary_Insights_Data_Collection_Methods.pptx
Interdisciplinary_Insights_Data_Collection_Methods.pptxInterdisciplinary_Insights_Data_Collection_Methods.pptx
Interdisciplinary_Insights_Data_Collection_Methods.pptxPooja Bhuva
 
COMMUNICATING NEGATIVE NEWS - APPROACHES .pptx
COMMUNICATING NEGATIVE NEWS - APPROACHES .pptxCOMMUNICATING NEGATIVE NEWS - APPROACHES .pptx
COMMUNICATING NEGATIVE NEWS - APPROACHES .pptxannathomasp01
 
Application orientated numerical on hev.ppt
Application orientated numerical on hev.pptApplication orientated numerical on hev.ppt
Application orientated numerical on hev.pptRamjanShidvankar
 
The basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptxThe basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptxheathfieldcps1
 
Towards a code of practice for AI in AT.pptx
Towards a code of practice for AI in AT.pptxTowards a code of practice for AI in AT.pptx
Towards a code of practice for AI in AT.pptxJisc
 
ICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptxICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptxAreebaZafar22
 
ICT role in 21st century education and it's challenges.
ICT role in 21st century education and it's challenges.ICT role in 21st century education and it's challenges.
ICT role in 21st century education and it's challenges.MaryamAhmad92
 
How to Manage Global Discount in Odoo 17 POS
How to Manage Global Discount in Odoo 17 POSHow to Manage Global Discount in Odoo 17 POS
How to Manage Global Discount in Odoo 17 POSCeline George
 
On_Translating_a_Tamil_Poem_by_A_K_Ramanujan.pptx
On_Translating_a_Tamil_Poem_by_A_K_Ramanujan.pptxOn_Translating_a_Tamil_Poem_by_A_K_Ramanujan.pptx
On_Translating_a_Tamil_Poem_by_A_K_Ramanujan.pptxPooja Bhuva
 
How to setup Pycharm environment for Odoo 17.pptx
How to setup Pycharm environment for Odoo 17.pptxHow to setup Pycharm environment for Odoo 17.pptx
How to setup Pycharm environment for Odoo 17.pptxCeline George
 
Food safety_Challenges food safety laboratories_.pdf
Food safety_Challenges food safety laboratories_.pdfFood safety_Challenges food safety laboratories_.pdf
Food safety_Challenges food safety laboratories_.pdfSherif Taha
 
Graduate Outcomes Presentation Slides - English
Graduate Outcomes Presentation Slides - EnglishGraduate Outcomes Presentation Slides - English
Graduate Outcomes Presentation Slides - Englishneillewis46
 

Último (20)

Understanding Accommodations and Modifications
Understanding  Accommodations and ModificationsUnderstanding  Accommodations and Modifications
Understanding Accommodations and Modifications
 
Python Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docxPython Notes for mca i year students osmania university.docx
Python Notes for mca i year students osmania university.docx
 
NO1 Top Black Magic Specialist In Lahore Black magic In Pakistan Kala Ilam Ex...
NO1 Top Black Magic Specialist In Lahore Black magic In Pakistan Kala Ilam Ex...NO1 Top Black Magic Specialist In Lahore Black magic In Pakistan Kala Ilam Ex...
NO1 Top Black Magic Specialist In Lahore Black magic In Pakistan Kala Ilam Ex...
 
HMCS Max Bernays Pre-Deployment Brief (May 2024).pptx
HMCS Max Bernays Pre-Deployment Brief (May 2024).pptxHMCS Max Bernays Pre-Deployment Brief (May 2024).pptx
HMCS Max Bernays Pre-Deployment Brief (May 2024).pptx
 
On National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan FellowsOn National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan Fellows
 
Google Gemini An AI Revolution in Education.pptx
Google Gemini An AI Revolution in Education.pptxGoogle Gemini An AI Revolution in Education.pptx
Google Gemini An AI Revolution in Education.pptx
 
Wellbeing inclusion and digital dystopias.pptx
Wellbeing inclusion and digital dystopias.pptxWellbeing inclusion and digital dystopias.pptx
Wellbeing inclusion and digital dystopias.pptx
 
Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...
Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...
Beyond_Borders_Understanding_Anime_and_Manga_Fandom_A_Comprehensive_Audience_...
 
Interdisciplinary_Insights_Data_Collection_Methods.pptx
Interdisciplinary_Insights_Data_Collection_Methods.pptxInterdisciplinary_Insights_Data_Collection_Methods.pptx
Interdisciplinary_Insights_Data_Collection_Methods.pptx
 
COMMUNICATING NEGATIVE NEWS - APPROACHES .pptx
COMMUNICATING NEGATIVE NEWS - APPROACHES .pptxCOMMUNICATING NEGATIVE NEWS - APPROACHES .pptx
COMMUNICATING NEGATIVE NEWS - APPROACHES .pptx
 
Application orientated numerical on hev.ppt
Application orientated numerical on hev.pptApplication orientated numerical on hev.ppt
Application orientated numerical on hev.ppt
 
The basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptxThe basics of sentences session 3pptx.pptx
The basics of sentences session 3pptx.pptx
 
Towards a code of practice for AI in AT.pptx
Towards a code of practice for AI in AT.pptxTowards a code of practice for AI in AT.pptx
Towards a code of practice for AI in AT.pptx
 
ICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptxICT Role in 21st Century Education & its Challenges.pptx
ICT Role in 21st Century Education & its Challenges.pptx
 
ICT role in 21st century education and it's challenges.
ICT role in 21st century education and it's challenges.ICT role in 21st century education and it's challenges.
ICT role in 21st century education and it's challenges.
 
How to Manage Global Discount in Odoo 17 POS
How to Manage Global Discount in Odoo 17 POSHow to Manage Global Discount in Odoo 17 POS
How to Manage Global Discount in Odoo 17 POS
 
On_Translating_a_Tamil_Poem_by_A_K_Ramanujan.pptx
On_Translating_a_Tamil_Poem_by_A_K_Ramanujan.pptxOn_Translating_a_Tamil_Poem_by_A_K_Ramanujan.pptx
On_Translating_a_Tamil_Poem_by_A_K_Ramanujan.pptx
 
How to setup Pycharm environment for Odoo 17.pptx
How to setup Pycharm environment for Odoo 17.pptxHow to setup Pycharm environment for Odoo 17.pptx
How to setup Pycharm environment for Odoo 17.pptx
 
Food safety_Challenges food safety laboratories_.pdf
Food safety_Challenges food safety laboratories_.pdfFood safety_Challenges food safety laboratories_.pdf
Food safety_Challenges food safety laboratories_.pdf
 
Graduate Outcomes Presentation Slides - English
Graduate Outcomes Presentation Slides - EnglishGraduate Outcomes Presentation Slides - English
Graduate Outcomes Presentation Slides - English
 

The 5 essential people skills