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Preston L. Terry IV
8504 Tallahatchie Street Apt #208  Louisville, KY 40258  (502) 873-6270 (C)
preston.terryiv@gmail.com  www.linkedin.com/in/prestonterry/
Active member PMI, National & Kentuckian Chapter with over 16 years project manager experience, skilled at
identifying and resolving key issues, consensus building among groups, and earning buy-in from diverse groups to
consistently achieve top results.
 Specialized in software systems implementations
 Managed direct reports and virtual teams, including off-shore resources
 Concurrently managed several large-scale projects
 Collected client requirements and seamlessly translated into language for programmers
SKILLS SUMMARY
 Program Manager
 Project Management
 Customer Service
 Scheduling/Budgeting
 Marketing & Sales
 Professional Presentations
 Software implementations
 Health and Welfare Expertise
 Institutional Pharmacy Experience
TECHNICAL SUMMARY
 Understanding program developers language
 Assisting with program development
 Training end user & associates
 MS Office Suite, Project, Visio
 Oracle Systems
 SQL Systems
 EPIC Software
 Lotus 123 & Notes
CAREER ACHIEVEMENTS
 Safety Child - Expanded company market share by 20%
 Kindred Healthcare - Led major overhaul of Implementation Project Plans that increased productivity by 30%
and decreased issues by 75%
 Fidelity Investments - Managed largest retro fix across 50 clients saving approximately 104,000 FTE hours
 Fidelity Investments - Developed Corporate Action Group generating $1.2 million revenue in first 8 months
 Healthplan – Developed a training manual for associates on how the system worked based on system selections
 Sykes Healthplan Services – Formed a project management team to work on issue resolutions across clients
TECHNICAL ACHIEVEMENTS
 Safety Child – Created project plans for other franchisees, capturing milestone dates for Child IDs and/or
school photos
 Safety Child –Provided technical support for other franchisees in the absence of corporate office resource
 Kindred Healthcare – Created a new log to better track issues, responsible parties, due dates and status
 Fidelity Investments – Recommended process improvements for Single Client Feed across multiple practices
 Fidelity Investments – Created project plans for clients with Acquisitions, Divestitures or Mergers
 Worked with programmers to understand the software to help support the application with client groups
CAREER HISTORY
UNITED PARCEL SERVICES, Louisville, KY Mar 2014 – Present
Associate Small Sort Facility
 Responsible for scanning and linking bags of small packages
 Responsible for nightly walk-off for missing packages
 Waiting for promotion to night supervisor

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Preston L. Terry IV
8504 Tallahatchie Street Apt #208  Louisville, KY 40223  (502) 873-6270 (C)
preston.terryiv@gmail.com  www.linkedin.com/in/prestonterry/
CAREER HISTORY, continued
SAFETY CHILD – THE CHILD ID PROGRAM, Louisville, KY Jun 2006 – Jun 2011
National Child Identification and School Photography Program
Franchise Owner / Sole Proprietor / Program Director
 Responsible for sales, marketing, photography, billing, accounting, contract staffing, and reports
 Expanded company market share by recognizing and selling to a new demographic (Girl Scout & Boy Scout
troop photos); increased revenue by 20%
 Rapidly learned and mastered two proprietary computer programs (B.O.S.S. and CHIP); identified need for
technical support to other franchisees
 Was awarded additional territory by corporate office in recognition of outstanding performance
KINDRED HEALTHCARE, Louisville, KY Jun 2005 – Jun 2006
Largest diversified provider of post-acute care services in the United States
Sr. Implementation Project Manager – Pharmacy Division
 Managed Institutional Pharmacy projects, from organizing new starts and acquisitions to overseeing physical
moves through to successful conclusion
 Managed major software upgrade and conversion to a new clinical software system
 Spearheaded the overhaul of the pharmacy implementation project plan; issues decreased by 60%, productivity
increased by 45% as a direct result
 Developed best practice processes and documented procedures for the Implementation Department
 Collaborated on development of intranet website for a central document repository
 Collected and coordinated data from multiple business lines for Senior Management Weekly Progress Report
 Received 2005 Outstanding Leadership Award
FIDELITY EMPLOYER SERVICES COMPANY, Merrimack, NH Sep 1999 – Dec 2004
Health and Welfare Outsourcing division of Fidelity Investments, one of the world’s largest providers of financial services
(Downsized as part of Reduction in Force)
Program Management for Business Process Improvement
 Managed division wide retro fix to realign systematic life event processing across 50 clients; eliminated
manual processing which resulted in annual savings of 104,00 FTE hours
 Analyzed and managed over 200 projects to improve system performance and streamline current processes
for Client Operations group
Program Management Corporate Action Group
 Selected by upper management to develop a Corporate Action Team within the Health & Welfare
Implementation organization which generated $1.2 million in revenue within 8 months
 Identified client’s issues through acquisition, merger, and divestiture to develop better processes and improve
client relationships
 Created and organized requirement methodology and standardized document materials
 Negotiated contract addendums for new services and fees, increasing company profits

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8504 Tallahatchie Street Apt #208  Louisville, KY 40223  (502) 873-6270 (C)
preston.terryiv@gmail.com  www.linkedin.com/in/prestonterry/
CAREER HISTORY, continued
Implementation Project Manager
 Managed several new client implementations onto Oracle systems
 Managed cross-functional project teams across multiple practices (Defined Benefits, Defined Contributions &
Payroll)
 Acted as technical resource for other project teams to resolving complex issues
 Developed standardized procedures and documentation for on boarding clients which were incorporated into
Fidelity’s Organization Process Assets
 Initiated the seamless transition to the Operation team with minimal manual processes
 Transitioned seamlessly from Implementation to Operation with minimal manual processes through active
partnership with internal business associates
 Awarded the Outstanding Service Award for Caterpillar Implementation as well as System Wide Retro Fix
Project
MICRO COMPUTER SOLUTIONS, INC. – Louisville, KY Feb 1999 - Sep 1999
IT service company that provides software training and hardware installation.
Software Implementation Project Manager (Dynamics Great Plains Software)
 Managed implementations of Point Of Service software system
HEALTHPLAN (Dairyland Computers & Consulting) – Louisville, KY Aug 1998 – Feb 1999
Healthcare IT offering proprietary software solutions to rural hospitals (<150 beds)
Implementation Project Manager
 Managed software implementations for small hospitals around the country
 Trained business office personnel on accounting system functionality
 Indexed and illustrated implementation manual by integrating annotated screen shots for improved
functionality and instructing of end users
SHPS (SYKES HEALTHPLAN SERVICES) – Louisville, KY Jun 1997 – Jul 1998
Administrator of health benefit plans and case management services
Client Project Manager
 Managed all projects for largest corporate clients (Hughes / Raytheon)
 projects using proprietary software
 Prepared weekly Call Center metrics report for Senior Management Review
HUMANA INC. – Louisville, KY Mar 1989 – Jun 1997
Administrator of health benefit plans and case management services
Software Project Manager / Corporate Trainer / Financial Analyst/ Reconciliation Associate
 Managed implementation of new patient appointment, scheduling and account billing software system for
HMO service centers around the country
 Created company specific training documentation
 Trained end users on accounting functionality

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Preston L. Terry IV
9806 View Carre Drive Apt #  Louisville, KY 40223  (502) 425-5499 (H)
preston.terryiv@gmail.com  www.linkedin.com/in/prestonterry/
EDUCATION & TRAINING
Accounting and Computer Science – UniversityofLouisville
CEBS Certificate Series for Health Benefits – FidelityInvestments
Principles of Project Management – Boston University
PMI certification – candidate forcompletion 2014