Project communication management
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Information technology project management . Project Communication Management
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Project communication management
- 2. What is project communication management • The processes required to ensure timely and appropriate generation, collection, distribution, storage, retrieval, and ultimate disposition of project information
- 3. Importance of Good Communications • The greatest threat to many projects is a failure to communicate. • Research shows that IT professionals must be able to communicate effectively to succeed in their positions. • Strong verbal skills are a key factor in career advancement for IT professionals.
- 4. Why Do We Manage Communications? • Project Managers spend most of their time communicating • Communication is complex; requiring choices between: • Sender-Receiver models • Choice of media • Writing style • Presentation techniques • Meeting management
- 5. Project Communications Management Processes 1. Communications planning 2. Information distribution 3. Performance reporting 4. Managing stakeholders
- 6. 1. Communication Planning Determining the information and communications needs of the stakeholders. • This process should include • Communications Management Plan • a document that guides project communications. • Stakeholder Analyze • This also aid in communication planning. • analyze communication needs of the stake holders, who needs what information, when they will need it, how it will be given to them, and by whom. • Suggested methods or technologies for conveying the information. Output - Communications Management Plan
- 7. 2. Information distribution Making needed information available to project stakeholders in a timely manner. • Project Records • Project Reports • Project Presentations Inputs Outputs Tools & Techniques • Communication Management Plan • Project Plan • Communications methods • Information distribution and report generation tools
- 8. 2.1 Encouraging More Face-to-Face Interactions • Short, frequent meetings are often very effective in IT projects. • Stand-up meetings force people to focus on what they really need to communicate. • Some companies have policies preventing the use of e-mail between certain hours or even entire days of the week. 2.2 Information Distribution Media • Meeting • Hard Copy • Telephone Call • Voicemail • E-Mail • Website
- 9. 2.3 Suggestions for Improving Project Communications •Manage conflicts effectively. •Develop better communication skills. •Run effective meetings. •Use e-mail effectively. •Use templates for project communications.
- 10. Collecting and disseminating performance information, including status reports, progress measurement, and forecasting. 3. Performance Reporting • Performance reports • Change Requests Inputs Outputs Tools & Techniques • Project plan • Work results • Other project Records • Performance Reviews • Variance Analysis • Trend Analysis • Earned Value Analysis • Information distribution tools and techniques Examples for performance reporting tools • Oracle Fusion Project Performance Reporting • Microsoft Project
- 11. Managing communications to satisfy the needs and expectations of project stakeholders and to resolve issues. • Project manager and project team members shod work with different kinds of stakeholders. • Good stakeholder management help to improve efficiency of project management and organizational growth. • Project successes impact on stakeholders. 4. Managing Stakeholders
- 12. Using Software to Assist in Project Communications • There are many software tools to aid in project communications. • Examples • Skype - Video Conferencing • Team Viewer – Video Conferencing • Go to Go Meeting – Virtual Meeting Software • Box – Document storage and collaboration • Social Medias – Establish father more communication • E.g Twitter,Google plus,Facebook • Project management software includes new capabilities to enhance virtual communications. • New tools, such as instant messaging and blogs, can enhance project communications. • Project communication tools can help to decrease project costs.
- 13. • References • A Guide to the Project Management Body of Knowledge 4th Edition • http://strikingprojectmanagement.com/10-great-project-communication- tools/ • Information Technology Project Management”, Kathy Schwalbe, sixth Edition • LMS Notes
Notas do Editor
- Communication management involves determining the information and communication needs of the stake holders:
- Getting the right information to the right people at the right time and in a useful format is just as important as developing the information in the first place.