Slides to accompany a bite-size training session on managing under-performing people at work, and raising those difficult issues. It is NOT about disciplinary action. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT

1. Manage
Underperformance
Http://www.power-hour.co.uk – Bite Size Training Materials
Manage Underperformance

2. Manage
Underperformance
Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013
By the end of the Power Hour you will be able to:
• Recognise 4 main reasons for underperformance at
work.
• Have a performance improvement conversation with
someone.
• Draw up a Performance
Improvement Plan.

3. Manage
Underperformance
Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013
Underperformance is USUALLY due to…
A lack of
KNOWLEDGE
A lack of SKILL
Poor
ATTITUDE/Low
MOTIVATION
Lack of
RESOURCES or
PROCESSES

4. Manage
Underperformance
Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013
Approaches to managing underperformance
If the problem is lack
of knowledge…
We need to
tell/educate the
other person.
If the problem is lack
of skill,…
We need to train
them.
If the problem is lack
of ‘will’…
We need to
motivate,
influence and
persuade them.
If the problem is lack
of resources/poor
processes…
We need to solve
a problem (or
escalate the issue
to the next level).

5. Manage
Underperformance
Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013
A Performance Improvement Conversation
Approach Situation Impact Change Consequences

6. Manage
Underperformance
Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013
A Performance Improvement Plan
• A written Performance Improvement Plan makes
sure everyone has the same understanding and
makes things easier to monitor and review.
• A good plan will include:
– Objectives to Achieve
– Specific Actions to Take
– Success Criteria
– Date for Review

7. Manage
Underperformance
Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013
Make it Work at Work
What are you going
to DO as a result of
this Power Hour
Session?

8. Manage
Underperformance
Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013
These slides have been produced as an optional
resource to support a Bite-Size Training session on this
subject.
A full set of materials, including detailed Session
Leader’s Guide, Delegate Workbook and supporting
activities can be purchased from our Training Shop
Our Training materials are licence-free, but are for use
by the purchaser only.
They CANNOT be passed or sold on.