62. Clear idea of problem
“Children don’t like taking pills”
63. Starts with
"I need more information about
who, what, where, why, how?”
Ends with
”I’m confident we have enough
information on the problem we
are trying to solve
64.
65.
66.
67.
68.
69.
70.
71.
72.
73.
74.
75. Starts with
Why don’t children like taking pills?
Ends with
Pills are scary and difficult to take!
76. Starts with
“I need this built or done.”
Ends with
"I have a solution that works
well at a small scale.”
96. Starts with
”Let’s use IVR technology”
Ends with
”Too many messages that are
unclear and easily forgotten.”
97. Starts with
"I need more information about
who, what, where, why, how?”
Ends with
”I’m confident we have enough
information on the problem we
are trying to solve
109. “Hello, bong Srey? My name is Dr. Thearith, I am a doctor
in a village just like yours! Congratulations on giving birth
to such a beautiful baby.
“Today I’m going to tell you about that strange thing
sticking out of your baby’s stomach, the umbilical cord. By
the end of the week, it should look dry and black, like a
dark sausage. Eventually it will fall off!
But if the cord is soft and wet, red near the stomach,
draining pus, bleeding, or starts to smell really bad, take
your baby to the health center immediately.”
112. Tested with 455
mothers 4 month
pilot
• 100% of participants satisfied
• 95% willing to pay for the service
• 70% shared the messages to
others
• 43% came back to the health
center