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Momentos de Mobilidade:
A Nova Corrida do Ouro?
Um micromomento ou
momento de mobilidade
é aquele instante em que
o usuário usa seu
smartphone
para atender a uma
necessidade imediata.
Esse momento pode ser
um almoço de negócios
uma viagem
uma reunião interna na empresa
uma visita a clientes
um intervalo entre atividades
uma aula
ou uma ida a lojas para compras.
O usuário quer obter
imediatamente
o que deseja
no
contexto
em que se encontra.
E por que isso é
importante?
Porque as empresas
que resolverem a
necessidade do cliente
nesse
momento decisivo
têm maior chance
de ganhar sua
fidelidade.
Como conquistar esses
micromomentos?
É preciso
antecipar
a necessidade do usuário
e construir aplicativos que ofereçam
soluções e respostas
relevantes.
A experiência deve ser
rápida e sem atrito
com o
menor esforço possível
e deve agradá-lo
para que use
novamente.
O aplicativo deve ser feito
segundo a ótica do usuário
e não da empresa ou
do desenvolvedor.
É preciso calçar os sapatos
dos clientes
para identificar suas
necessidades e
problemas.
A conquista dos
micromomentos
representa uma posição
privilegiada
que oferece
vantagem competitiva
na disputa pela preferência
do mercado.
Qual é a sua posição hoje?
Clique aqui e leia o artigo
original no blog da Opus
Software.
www.opus-software.com.br
Imagens: Pixabay

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Micromomentos ou Momentos de Mobilidade: a Nova Corrida do Ouro?