1. Open City Portal Delta Nigeria, November 2008 General Background: E-Government

2. Contents 1. What’s the e-government 3. How to develop the e-Government 3.1. S trategy 1.1. The goals of the e-government 1.2. The scope of the e-government 2. Current state of e-Government 4. E-Government around the World 4.1. Best examples 2.1. E-Government levels 2.3. Challenges 2.4. Obstacles 2.2. Cutting edges features 2.6. Benefits 4.2. Nigeria case

3. Contents 1. What’s the e-government 3. How to develop the e-Government 3.1. S trategy 1.1. The goals of the e-government 1.2. The scope of the e-government 2. Current state of e-Government 4. E-Government around the World 4.1. Best examples 2.1. E-Government levels 2.3. Challenges 2.4. Obstacles 2.2. Cutting edges features 2.6. Benefits 4.2. Nigeria case

5. 1. What’s the e-Government It is not a matter of creating a new service but of reinventing the old : perform the same functions all governments do but in a better way using the electronic resources. It puts the public at the center of the service delivery task. This means delivery excellence and customer satisfaction become the key objective. The Internet portal architecture acts as the catalyst for cost savings and service improvements but it cannot achieve these benefits simply by itself. The starting point is located in correspondingly reforming the front- and backoffice Government processes . Therefore, the portal is the driver for transformation, but transformation itself comes from integrating services and manage information across all the units through Government .

6. 1. What’s the e-Government The chain covered by the E-Government project: The user performs the task (consulting certain data, paying an item, sending a content...) The user surfs the website and find what he is looking for (*) The system gives the order to the bank of making or receiving a payment in an automatic way The transaction performed is registered in the DDBB used to gather that kind of data (*) A friendly interface and tools such as search engines are required Navigation Interaction Payment Posting Reporting Outstanding information is organized and displayed for the responsible person to monitor Confirmation to the user

12. Contents 1. What’s the e-government 3. How to develop the e-Government 3.1. S trategy 1.1. The goals of the e-government 1.2. The scope of the e-government 2. Current state of e-Government 4. E-Government around the World 4.1. Best examples 2.1. E-Government levels 2.3. Challenges 2.4. Obstacles 2.2. Cutting edges features 2.5. Benefits 4.2. Nigeria case

13. Completely interactive democracy stage. 2.1. E-Government levels Emerging Enhanced Interactive Transactional Connected It can be distinguisehed five stages in the level of e-Government. Partial service delivery stage Fully executable and integrated service delivery Full integration of administration e-services Information online with no interaction Up to now , nations have passed through all the levels almost one by one . The trend already walked and the IT advances allow the municipalities currently developing their e-Government structures to go up much faster . “ First generation ” portals are just information points about Government services. While these portals were appropriate in a first moment, Internet and IT advances allows now a more extensive model which aims to involve a larger extension of the Government activity chain .

14. 2.2. Cutting edge features First e-government portal tended to be administratively oriented . Information was organized primarily according to the administrative structure of the government. New e-Government is focused on citizens’ needs and the platforms are designed by categorizing information and services on the Web according to the needs of different user groups. Citizen-centric oriented Traditional e-government portals only offered the contents created by the Government but involving citizens, private and public organizations, businesses… in the content creation task will add higher value to the portal for all the users. Inclusion of all citizens into content development Up to now, portals and IT tools were hard programming and only computer specialistes know how to modify contents using them. Update and create entries in the portal and related tools must be easy to do. Otherwise users will not use them. Make simpler the technology base

15. 2.2. Cutting edge features Complex programming tools that only computer specialists can develop made e-Government IT tools very expensive. The prices must become lower to make them affordable for all the communities . Lower costs Information used by several points of the Public Administration and collected by different agents is now common . Not only within the boundaries of a certain institution but among all of them, information must flow and knowledge and lessons learnt shared. Knowledge sharing New portals, contrarily to old ones, allow users to give their opinions about the Government policies. This is translated into a more transparency of the Governments and, therefore, a higher trust of the citizens. Promoting Government transparency

18. Contents 1. What’s the e-government 3. How to develop the e-Government 3.1. S trategy 1.1. The goals of the e-government 1.2. The scope of the e-government 2. Current state of e-Government 4. E-Government around the World 4.1. Best examples 2.1. E-Government levels 2.3. Challenges 2.4. Obstacles 2.2. Cutting edges features 2.6. Benefits 4.2. Nigeria case

20. 3. Strategy The taskforce will formulate a 'government information system strategy' for the municipality, which will elaborate the priority objectives of an information system to support the e-government programme. The system should be developed to achieve goals stated in the vision set out by the top management. The strategy should also contain a rationale and a sequencing and implementation plan . Define the objectives The ultimate goal of the e-government initiative is the transformation of the government into more a efficient, transparent and citizen-centered one . In order to achieve this goal, the strategy should include not only technical solutions but also policy and organizational reforms . Objectives should include the formulation of policies for: information management; communication; citizen's right to access information . They will also set out a clear definition of the functions of the CIO and taskforce and identify the responsibility of government offices in terms of content creation and updating, etc.

21. 3. Strategy Define priorities and sequencing plans The strategy should not simply be the shopping list of all projects possible under the e-government initiative. The strategic planning process should be based on reasonable assumptions about the budget and human resources that are available. It should take into account the outcomes of an e-readiness assessment in terms of the status of existing physical ICT infrastructure and the relevance of the current regulatory framework . The strategy should establish priorities within and between projects based on this analysis. Sequencing of various components should be established and a time-bound implementation plan should be agreed based upon technological considerations and the priorities. OCP as the entry point The IT infrastructure required to e-Government is the point where difficulties arise due to budget constraints in most national and municipal governments in developing countries. The Open City Portal is a cost-effective tool that offers a city portal that is locally relevant without spending too much on government IT systems.

24. Contents 1. What’s the e-government 3. How to develop the e-Government 3.1. S trategy 1.1. The goals of the e-government 1.2. The scope of the e-government 2. Current state of e-Government 4. E-Government around the World 4.1. Best examples 2.1. E-Government levels 2.3. Challenges 2.4. Obstacles 2.2. Cutting edges features 2.6. Benefits 4.2. Nigeria case

25. 4. E-Government around the World Europe has the leading position followed by the Americas, Asia and Oceania which are slightly below the world average (0.4514). Africa comes lastly far below the rest of the continents. Source: UN E-Government Survey 2008 E-government continues increasing worldwide as more countries are investing resources in developing their e-Government initiatives. Most countries have e-information on policies, laws and an archive section on their portals/websites . The gap between e-information, e-consultation and e-decision-making is still wide for developing and developed countries . The current worlwide e-government scenario

27. 4.2. Nigeria case West Africa remains far below the world average and is the lowest ranking region in Africa . Therefore, Africa and more precisely Nigeria have still a long row to go to achieve the highest possible e-government level. Source: UN E-Government Survey 2008 Although World e-readiness average level is 0.454, the leading nation, Sweden, presents a value of 0,916 .

28. 4.2. Nigeria case

30. 4.2. Nigeria case Source: UN E-Government Survey 2008 Second regional place but a level of 0.3063 means Nigeria has the necessary potential to advance in the right direction towards the best e-government . All the Nigerian seen data offer a scenario where a good level of E-government together with the benefits associated to OCP will improve Nigeria economy and social life.