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4 BUSINESS THURSDAY MARCH 6 2014 WESTERN MORNING NEWS WMN-E01-S3 
Do your research before 
you start up in business 
In her role as an insolvency practitioner at 
Plymouth-based Neville & Co, Lisa Thomas 
has seen why many start-ups can fail and 
advises that a great idea needs a fully 
structured business plan before you go for it 
New businesses start up every 
day. Some are destined to 
thrive, some to break even and 
some to fail dismally. 
If the core business is solid 
then you would think that 
things could not go wrong but 
often poor management can be 
the reason for failure. Direct-ors 
lacking the skills, expertise 
or simply taking their eye off 
the ball can assist in or cause 
its downfall. 
It’s the insolvency practi-tioner 
in me that considers 
new ventures with a pessim-istic 
view. This is probably be-cause 
my job consists mainly 
of trying to sort things out for 
businesses when things go 
wrong. 
Having said that, the expres-sion 
“you won’t know until you 
try” rings true. Most of the 
business people who I help 
through an insolvency process 
tell me they are glad they can 
say at least they gave it a shot. 
It is only with hindsight that 
some can appreciate they prob-ably 
they should have called it 
a day sooner. 
Some businesses do not even 
get off the ground due to poor 
preparation when they start. A 
proper legal structure, realist-ic 
cash flows and detailed plan 
are often ignored. These issues 
need careful attention to give a 
new business the best possible 
chance of success. 
First things first, there will 
always be the question of how 
much money does the business 
need to get started. The direct-ors 
will need some money to 
get the business set up and then 
depending on what they are 
doing may require funding to 
cover the initial months trad-ing 
until the business gets into 
profit. 
The directors need to get a 
good handle on the businesses 
financial position, preferably 
for at least the first 12 months 
of trade which will require 
good cash flow forecasts. The 
Bank will want to see sensible 
projections and business plans 
to be able to decide whether to 
support the business with a 
loan or an overdraft facility. 
Some bank finance to small 
and medium sized businesses 
can be backed up by a govern-ment 
guarantee now called an 
Enterprise Funding Guaran-tee 
Scheme (“EFG”) which will 
guarantee up to 75% of the 
bank lending. 
The cashflows will need to 
include expenses for rent, 
wages, rates, utilities, pur-chases, 
PAYE, VAT and Corpor-ation 
Tax (if all goes as 
planned). Many key expenses 
are often forgotten about or 
overlooked by businesses at the 
beginning. 
Then there will be the prac-tical 
issues to consider like 
finding premises to trade from 
and sorting a new lease (prefer-ably 
with a break clause for 
added comfort), sorting out 
insurance, sourcing suppliers 
and agreeing trade terms, find-ing 
staff and arranging appro-priate 
training. A key decision 
is whether to employ an intern-al 
bookkeeper or outsource it. I 
am often told by the directors of 
a business in trouble that it is 
the bookkeeper’s fault. 
In addition to all this, the 
new director should do as 
much research as possible into 
his statutory duties as director 
to ensure they are not breach-ing 
any rules that could land 
them in trouble. If the director 
has a little or no experience 
they will need to ensure they 
form a relationship with good 
professional adviser that they 
can rely on for help. 
If you are thinking of start-ing 
a new business I would say 
go for it –once you have done all 
your research. 
If you or someone you know 
has started a new business and 
things have not quite worked 
out as well as they should have 
please give me a call to see if we 
can help. 
BUSINESS MATTERS 
If you, or 
someone you 
know needs 
advice or guid-ance, 
contact 
Lisa Thomas 
on 01752 
786800 
New regional BITC chair builds 
on ‘do the right thing’ philosophy 
Business in the Community 
has announced that Dairy 
Crest chief executive Mark 
Allen has been appointed as 
chairman of its South West 
Advisory Board. 
Previously chairman of the 
charity ’s national rural lead-ership 
team, Mr Allen will 
now focus his attention on 
helping regional businesses of 
all sizes integrate responsible 
practices into their opera-tions. 
Business in the Com-munity 
is committed to build-ing 
resilient communities, 
diverse workplaces and a more 
sustainable future. 
Mr Allen, who has been with 
Diary Crest for 22 years, said: 
“I’m really looking forward to 
being part of a partnership 
that will help tackle serious 
social issues in the South 
West. 
“Dairy Crest has already 
achieved some great results 
for our business and local 
communities by putting 
‘doing the right thing’ at the 
heart of our strategy. 
“I want to build on this and 
work with other local busi-nesses 
to do the same and 
make a real difference in the 
South West.” 
Investor eyes on Tiger Bills 
as franchise deals take off 
BY CATHERINE BARNES 
A Torquay-based food and leis-ure 
company has signed a 
franchise agreement that 
could see nine of its restaur-ants 
rolled out in London and 
its first international eateries 
established across India. 
The Lifestyle Hospitality 
Group has signed an undis-closed 
value deal which will 
see a yet-to-be-revealed oper-ator 
become a ‘master fran-chisee 
’ of its Tiger Bills brand 
in the capital. 
The operator, who is ‘keen to 
get started’ on the restaurant 
roll-out, is described by Life-style 
Hospitality as having 
‘extensive experience’ in run-ning 
multiple franchisees, 
with plans to open nine Tiger 
Bills restaurants in the 
London area over the next 
three years. 
The new master franchisee 
is currently seeking out sub-franchisees 
and suitable real 
estate sites. 
Lifestyle was established by 
James and Julie Eyre in 2004 
and launched Thai and Amer-ican- 
inspired chain Tiger 
Bills in Exeter in 2007 and a 
venue in Torquay followed. 
The vision was to launch 
and run its own Tiger Bills 
operations across Devon, 
Cornwall and Somerset, while 
franchising across the rest of 
the UK and overseas. 
Lifestyle has just an-nounced 
that it has agreed 
heads of terms with a lead in 
Nigeria and at the time of 
going to press had just sealed a 
master franchise deal cover-ing 
India, with hospitality 
business Shristi Hotels. 
It is also set to meet with a 
client expressing ‘significant 
interest ’ in establishing a 
franchise in Saudi Arabia, 
with talks also ongoing with 
two potential franchisees in 
Thailand. West-meets-East 
‘fusion’ menus are becoming 
increasingly popular in South 
East Asia. 
Last month, the company 
appointed Vietnam-based 
Mark Nguyen as Tiger Bills’ 
international franchise de-veloper. 
He is working alongside in-ternational 
franchise director 
Patrick Mauser, to assist with 
developing the restaurant 
brand and marketing the op-eration 
in that part of the 
world. 
Lifestyle also owns and op-erates 
nine venues across the 
South West, with its brands 
also including Cafe Mambo, 
Apple and Parrot, The Gis-sons, 
Bombay Bills and Life-style 
Events and has 150 em-ployees 
across the group. 
Mr Eyre has described the 
Tiger Bills brand as a ‘n e i g h-bourhood’ 
chain, with each 
venue run according to what 
makes the local area unique. 
It sold its first franchise to 
operator Craig Lewis last year. 
He opened his first Tiger Bills 
in Birmingham city centre, 
with a five-year plan for an 
eventual 10 across his ‘patch ’ 
in total. 
This was followed by an-other 
two franchisees opening 
their first North East venues – 
in Whitley Bay and in Con-sett. 
Later this year, another new 
franchisee will open a venue 
in Worcester. 
Reflecting on the London 
franchise deal, Mr Eyre said: 
“Moving into the capital sig-nifies 
a major deal for the 
Tiger Bills franchise team. 
“Recent launches elsewhere 
in the UK have proved the 
popularity of the cuisine and 
overall dining experience 
offered by the brand, with 
over 200 people at Consett’s 
launch and it was also fully 
booked at weekends immedi-ately 
after.” 
‘Moving into the 
capital [is] a major 
deal for the franchise’ 
James Eyre 
Eighty jobs in pipeline through ERDF-backed fund 
An EU-backed £1.25 million 
business support fund for 
Cornwall says that 80 jobs are 
in the pipeline as a result of 
grant awards made from the 
pot. 
Superfast Business Corn-wall 
was launched in April last 
year to support Cornish busi-ness 
to innovate and grow and 
says it has already provided a 
‘major business boost’ to the 
local economy. The scheme also 
provides a package of support 
for businesses to implement 
‘transfor mational’ technology 
projects, that make the most of 
the growth opportunities en-abled 
by the use of superfast 
broadband. 
Since its launch, the 
European Development Fund 
backed scheme has already al-located 
£820,000 in funds to 20 
Cornwall businesses, who in 
turn have committed to in-vesting 
an additional £1 mil-lion 
in projects that will create 
high-value jobs. 
Businesses that secure fund-ing 
from the scheme have to 
invest 40% of the project’s 
cost. 
Around 12 high-skilled jobs 
have already been created. Se-beail 
Fowell, project and part-nership 
manager for Super-fast 
Business Cornwall at 
Peninsula Enterprise, the or-ganisation 
delivering the pro-gramme 
said that an anticip-ated 
80 jobs were set to be 
created in total. 
Projects to have secured 
funding range from techno-logy 
businesses developing 
cloud based software with ap-plications 
for remote health 
monitoring, through to tour-ism 
firms and manufacturing 
companies. 
One of the first businesses to 
receive support is Truro-based 
Datasharp UK, an award-win-ning 
national independent 
provider of business tele-phone 
solutions and net-worked 
photocopiers. It se-cured 
over £135,000 of funding 
via the programme, with the 
business investing a further 
£500,000. The investment 
promises to create 12 new jobs 
and ensure continued busi-ness 
growth. 
Ms Fowell said: “Superf ast 
broadband brings with it 
enormous opportunity but, 
unless Cornish businesses 
harness these advances, op-portunities 
can easily be lost. 
“We are delighted with the 
successes of the programme to 
date, in delivering real busi-ness 
value, inspiring busi-nesses 
in Cornwall to think 
differently about technology, 
allowing them to flourish and, 
in turn, boosting the local eco-nomy. 
” 
Entrepreneur James Eyre has described his Tiger Bills restaurant brand as a ‘neighbourhood’ chain

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Western morning news investor eyes on tiger bills as franchise deal take off

  • 1. 4 BUSINESS THURSDAY MARCH 6 2014 WESTERN MORNING NEWS WMN-E01-S3 Do your research before you start up in business In her role as an insolvency practitioner at Plymouth-based Neville & Co, Lisa Thomas has seen why many start-ups can fail and advises that a great idea needs a fully structured business plan before you go for it New businesses start up every day. Some are destined to thrive, some to break even and some to fail dismally. If the core business is solid then you would think that things could not go wrong but often poor management can be the reason for failure. Direct-ors lacking the skills, expertise or simply taking their eye off the ball can assist in or cause its downfall. It’s the insolvency practi-tioner in me that considers new ventures with a pessim-istic view. This is probably be-cause my job consists mainly of trying to sort things out for businesses when things go wrong. Having said that, the expres-sion “you won’t know until you try” rings true. Most of the business people who I help through an insolvency process tell me they are glad they can say at least they gave it a shot. It is only with hindsight that some can appreciate they prob-ably they should have called it a day sooner. Some businesses do not even get off the ground due to poor preparation when they start. A proper legal structure, realist-ic cash flows and detailed plan are often ignored. These issues need careful attention to give a new business the best possible chance of success. First things first, there will always be the question of how much money does the business need to get started. The direct-ors will need some money to get the business set up and then depending on what they are doing may require funding to cover the initial months trad-ing until the business gets into profit. The directors need to get a good handle on the businesses financial position, preferably for at least the first 12 months of trade which will require good cash flow forecasts. The Bank will want to see sensible projections and business plans to be able to decide whether to support the business with a loan or an overdraft facility. Some bank finance to small and medium sized businesses can be backed up by a govern-ment guarantee now called an Enterprise Funding Guaran-tee Scheme (“EFG”) which will guarantee up to 75% of the bank lending. The cashflows will need to include expenses for rent, wages, rates, utilities, pur-chases, PAYE, VAT and Corpor-ation Tax (if all goes as planned). Many key expenses are often forgotten about or overlooked by businesses at the beginning. Then there will be the prac-tical issues to consider like finding premises to trade from and sorting a new lease (prefer-ably with a break clause for added comfort), sorting out insurance, sourcing suppliers and agreeing trade terms, find-ing staff and arranging appro-priate training. A key decision is whether to employ an intern-al bookkeeper or outsource it. I am often told by the directors of a business in trouble that it is the bookkeeper’s fault. In addition to all this, the new director should do as much research as possible into his statutory duties as director to ensure they are not breach-ing any rules that could land them in trouble. If the director has a little or no experience they will need to ensure they form a relationship with good professional adviser that they can rely on for help. If you are thinking of start-ing a new business I would say go for it –once you have done all your research. If you or someone you know has started a new business and things have not quite worked out as well as they should have please give me a call to see if we can help. BUSINESS MATTERS If you, or someone you know needs advice or guid-ance, contact Lisa Thomas on 01752 786800 New regional BITC chair builds on ‘do the right thing’ philosophy Business in the Community has announced that Dairy Crest chief executive Mark Allen has been appointed as chairman of its South West Advisory Board. Previously chairman of the charity ’s national rural lead-ership team, Mr Allen will now focus his attention on helping regional businesses of all sizes integrate responsible practices into their opera-tions. Business in the Com-munity is committed to build-ing resilient communities, diverse workplaces and a more sustainable future. Mr Allen, who has been with Diary Crest for 22 years, said: “I’m really looking forward to being part of a partnership that will help tackle serious social issues in the South West. “Dairy Crest has already achieved some great results for our business and local communities by putting ‘doing the right thing’ at the heart of our strategy. “I want to build on this and work with other local busi-nesses to do the same and make a real difference in the South West.” Investor eyes on Tiger Bills as franchise deals take off BY CATHERINE BARNES A Torquay-based food and leis-ure company has signed a franchise agreement that could see nine of its restaur-ants rolled out in London and its first international eateries established across India. The Lifestyle Hospitality Group has signed an undis-closed value deal which will see a yet-to-be-revealed oper-ator become a ‘master fran-chisee ’ of its Tiger Bills brand in the capital. The operator, who is ‘keen to get started’ on the restaurant roll-out, is described by Life-style Hospitality as having ‘extensive experience’ in run-ning multiple franchisees, with plans to open nine Tiger Bills restaurants in the London area over the next three years. The new master franchisee is currently seeking out sub-franchisees and suitable real estate sites. Lifestyle was established by James and Julie Eyre in 2004 and launched Thai and Amer-ican- inspired chain Tiger Bills in Exeter in 2007 and a venue in Torquay followed. The vision was to launch and run its own Tiger Bills operations across Devon, Cornwall and Somerset, while franchising across the rest of the UK and overseas. Lifestyle has just an-nounced that it has agreed heads of terms with a lead in Nigeria and at the time of going to press had just sealed a master franchise deal cover-ing India, with hospitality business Shristi Hotels. It is also set to meet with a client expressing ‘significant interest ’ in establishing a franchise in Saudi Arabia, with talks also ongoing with two potential franchisees in Thailand. West-meets-East ‘fusion’ menus are becoming increasingly popular in South East Asia. Last month, the company appointed Vietnam-based Mark Nguyen as Tiger Bills’ international franchise de-veloper. He is working alongside in-ternational franchise director Patrick Mauser, to assist with developing the restaurant brand and marketing the op-eration in that part of the world. Lifestyle also owns and op-erates nine venues across the South West, with its brands also including Cafe Mambo, Apple and Parrot, The Gis-sons, Bombay Bills and Life-style Events and has 150 em-ployees across the group. Mr Eyre has described the Tiger Bills brand as a ‘n e i g h-bourhood’ chain, with each venue run according to what makes the local area unique. It sold its first franchise to operator Craig Lewis last year. He opened his first Tiger Bills in Birmingham city centre, with a five-year plan for an eventual 10 across his ‘patch ’ in total. This was followed by an-other two franchisees opening their first North East venues – in Whitley Bay and in Con-sett. Later this year, another new franchisee will open a venue in Worcester. Reflecting on the London franchise deal, Mr Eyre said: “Moving into the capital sig-nifies a major deal for the Tiger Bills franchise team. “Recent launches elsewhere in the UK have proved the popularity of the cuisine and overall dining experience offered by the brand, with over 200 people at Consett’s launch and it was also fully booked at weekends immedi-ately after.” ‘Moving into the capital [is] a major deal for the franchise’ James Eyre Eighty jobs in pipeline through ERDF-backed fund An EU-backed £1.25 million business support fund for Cornwall says that 80 jobs are in the pipeline as a result of grant awards made from the pot. Superfast Business Corn-wall was launched in April last year to support Cornish busi-ness to innovate and grow and says it has already provided a ‘major business boost’ to the local economy. The scheme also provides a package of support for businesses to implement ‘transfor mational’ technology projects, that make the most of the growth opportunities en-abled by the use of superfast broadband. Since its launch, the European Development Fund backed scheme has already al-located £820,000 in funds to 20 Cornwall businesses, who in turn have committed to in-vesting an additional £1 mil-lion in projects that will create high-value jobs. Businesses that secure fund-ing from the scheme have to invest 40% of the project’s cost. Around 12 high-skilled jobs have already been created. Se-beail Fowell, project and part-nership manager for Super-fast Business Cornwall at Peninsula Enterprise, the or-ganisation delivering the pro-gramme said that an anticip-ated 80 jobs were set to be created in total. Projects to have secured funding range from techno-logy businesses developing cloud based software with ap-plications for remote health monitoring, through to tour-ism firms and manufacturing companies. One of the first businesses to receive support is Truro-based Datasharp UK, an award-win-ning national independent provider of business tele-phone solutions and net-worked photocopiers. It se-cured over £135,000 of funding via the programme, with the business investing a further £500,000. The investment promises to create 12 new jobs and ensure continued busi-ness growth. Ms Fowell said: “Superf ast broadband brings with it enormous opportunity but, unless Cornish businesses harness these advances, op-portunities can easily be lost. “We are delighted with the successes of the programme to date, in delivering real busi-ness value, inspiring busi-nesses in Cornwall to think differently about technology, allowing them to flourish and, in turn, boosting the local eco-nomy. ” Entrepreneur James Eyre has described his Tiger Bills restaurant brand as a ‘neighbourhood’ chain