A brand that customers love provides a great product, exceptional customer support, rewards for loyalty, social media recognition, value through customization and incentives, and a sense of exclusivity. They seek ways to continuously improve and add value for customers without raising costs, deliver more than promised, listen to and solve customer problems quickly, and develop loyalty programs with cumulative discounts and reward choices.

1. What Customers Love
About a Brand
NextBee Media

2. A Great Product
Offers tremendous customer satisfaction
Seek ways to add value to your product, without adding to the costs
Never, Ever compromise on quality
Know your market, get your pricing right
Deliver more than you promise, better than the competition

3. Exceptional Customer Support
Always listen to your customers
Always strive to improve
Provide Solutions fast
Follow-up quickly

4. Rewards
Inspire customers to buy more and stay active
Develop a robust loyalty program to reward your customers
Offer cumulative discounts on purchases
Give choice as a reward. Let customers choose
their next reward
Gain New Customers & Reward existing
customers through a Referral Program
1
2
3
4

5. P
Social Media Recognition
Respond to users’ comments
Say ‘Thank you’, when customers share their experiences
Use social media to address customer queries
Give away goodies as rewards

6. Value to Customers
Money spent on marketing research is money well spent
Follow your customer’s online activities
Know what incentives excite them
Keep track of your Customers’ Preferences

7. Customization
Create a
unique
experience
for each
customer
Personalised
solutions add
more value
Allow
customers to
adjust every
aspect of
your product
or service
Customized
service
becomes
Irreplaceable
service
Create a solution that
fits their needs

8. Exclusivity
Develop VIP offers and discounts
Surprise your best customers with an exciting reward
Provide exclusive ‘beta’ access to your
new versions/products
Create special rates for your top customers
Create Personal Offers to offer a sweeter experience

9. We will sum it up for you -
Customers love
brands that deliver
A Great Product
Exceptional Support
Rewards
Social Media Recognition
Value
Customization
Exclusivity

10. www.nextbee.com
NextBee Media