Berhampur CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Socitim scotland conference 2016
1. DIGITAL TRANSFORMATION...
The role of communications in Channel Shift, Efficiency
& Citizen Engagement
Antony Paul & Tony Balarsky
Neopost UK
2. 2Neopost Confidential
What is Channel Shift?
“...a strategy for migrating as
many interactions as possible to
lower cost (digital) channels, whilst
at the same time improving citizen
experience.”
4. 4Neopost Confidential
The speed of change....
0 10 20 30 40 50 60 70 80
75 Years
38 Years
13 Years
3.5 Years
35 Days
Time to reach
50m users
5. 5Neopost Confidential
Why is Channel Shift important?
To deliver effectively, services need to be:
Easily accessible
Simple to use
Streamlined
Convenient
Cost effective
Robust
Through channels of choice
“Citizens expect high standards of
service from many public and
private sector organisations.
However, they can sometimes have
lower expectations of local
government services.
To meet the shift to cheaper and
more effective channels,
expectations should be exceeded.”
6. 6Neopost Confidential
What does the Scottish Government say?
“Our vision for Scotland is a
country in which:
Digital technology provides a
foundation for innovative,
integrated public services that cross
organisational boundaries and
deliver to those most in need and
for services to business that
promote growth.”
Source: Scotland’s Digital Future
7. 7Neopost Confidential
What does this involve?
Personalised
data and
insight to
create a
single citizen
view
Mobile
devices
mean
citizens
increasingly
have
‘anytime-
anywhere’
expectations
Analytics
help with Big
Data and
more
proactive
public
services
Cloud based
IT
architecture
to gain
flexibility
and reduce
costs
New
technologies
and social
media to
serve
citizens more
effectively
Interactive
governance
and
collaborative
working can
build more
productive
public
services
Source: Channel Shift white paper, Neopost
13. 13Neopost Confidential
Digital transformation Governmental focus
Growing the
economy
Responding
to user
expectations
Reforming
public
services
Renewing Scotland’s Public Services,
guiding the future actions of:
Scottish Government, agencies & bodies
NHS Scotland
Local government
Police & fire services
Universities & colleges
digital
first
14. 14Neopost Confidential
“...the ability to express an
idea is nigh as important as
the idea itself.”
Bernard M Baruch
Financier, Philanthropist, Statesman & Political Consultant
15. 15Neopost Confidential
Channel Shift in communications – areas for deployment
Omni channel
communications
Maximising citizen
engagement
through channel
preference and
reducing costs
Document
digitisation
Reducing physical
storage and
creating more
effective
information
retrieval
Digital workflow
Translating
inbound enquiries
into digital
formats to speed
response and
improve citizen
experience
Data
management
Consolidating
multiple data
streams and silos
into a single
citizen view
E-invoicing
Reducing
production times
and speeding up
payment and
receipt processes
Compliance
Utilising digital
workflows to
increase control
and create robust
audit trails
16. 16Neopost Confidential
The benefits of deploying Channel Shift
Between £134m and £431m
Savings from digital transactions in local government
Between £25m and £45m
Savings from consolidated digital publishing
Approximately £6bn overall
Rationalising Government’s digital assets
“According to Government Digital
Service between £1.7bn and
£1.8bn in annual savings could be
realised through Channel Shift
and digital services”
Source: Government Digital Service