Personal Information
Organização/Local de trabalho
United Kingdom United Kingdom
Cargo
Improve Customer Engagement | Improve Acquisition | Reduce Costs
Setor
Technology / Software / Internet
Site
www.egain.com
Sobre
eGain's solutions help underpin the vision of multi-channel (Web, Phone, Social) customer service by:
• Increasing customer acquisition and on-boarding rates
• Increasing the quality and relevance of service delivered through the web
• Reducing the costs of transitioning and running the web and social channels through self-service
• Improving service by implementing a consistent knowledgebase across all channels
Customers typically deliver an in-year ROI with dramatic improvements in service.
eGain is in the 'Leaders' quadrant of the Gartner Magic Quadrant for CRM Web Customer Service Applications.
If the task is to improve customer service, reduce costs or move customers to the Web t...
Marcadores
web design and development
multichannel
egain
cobrowse
digital inclusion
public sector
uk
customer service
accessibility
Ver mais
Apresentações
(9)Personal Information
Organização/Local de trabalho
United Kingdom United Kingdom
Cargo
Improve Customer Engagement | Improve Acquisition | Reduce Costs
Setor
Technology / Software / Internet
Site
www.egain.com
Sobre
eGain's solutions help underpin the vision of multi-channel (Web, Phone, Social) customer service by:
• Increasing customer acquisition and on-boarding rates
• Increasing the quality and relevance of service delivered through the web
• Reducing the costs of transitioning and running the web and social channels through self-service
• Improving service by implementing a consistent knowledgebase across all channels
Customers typically deliver an in-year ROI with dramatic improvements in service.
eGain is in the 'Leaders' quadrant of the Gartner Magic Quadrant for CRM Web Customer Service Applications.
If the task is to improve customer service, reduce costs or move customers to the Web t...
Marcadores
web design and development
multichannel
egain
cobrowse
digital inclusion
public sector
uk
customer service
accessibility
Ver mais