1. Personal details

2. Name:
Surname:
Nelson
Date of Birth:
13-October-1982
Identity Number:
Sex:
Male
Home address:
18 Atonberg drive
Eldorado Park
Ext 2
1811
Telephone numbers:
(011) 945-4577 (Home)
083 788 5482 (Cell)
Marital status:
married
Dependants:
None
Nationality:
South African
Languages:
English
Afrikaans
Health:
Excellent
Religion:
Christian
Earle Coban
Personal details

3. Qualification: Matric
Name of School: Willow Crescent Secondary School
Year Completed: 2001
Subjects passed: Afrikaans
English
Mathematics
Accounting
Economics
Business Economics
Institution: FNB Learners through Cornerstone
Course: NQF4 Essentials of Banking Learner ship
Year Completed: Currently 2010
Subjects: Personal effectiveness, Business Communications
Business Numeracy, Financial principles and
Banking calculations, Your contribution your
Success, The business of banking, Banking service excellence,
Banking within the law, Risk management in banking.
Course:Course:
Year Completed:Year Completed:
Subjects:Subjects:
NQF5 Essentials of Banking Learner shipNQF5 Essentials of Banking Learner ship
Currently 2011 – 2012Currently 2011 – 2012
Financial Services – Sector Dynamics & Strategy, Governance, Risk &Financial Services – Sector Dynamics & Strategy, Governance, Risk &
Compliance, Personal & Business Finance, Financial Products – Sales & Service,Compliance, Personal & Business Finance, Financial Products – Sales & Service,
Personal Effectiveness and a Journal need to be submitted.Personal Effectiveness and a Journal need to be submitted.
Computer Literacy Course: 1) Know your PC
2) MS- Windows 98
3) MS- Word 2000
4) MS- Excel 2000
Enrichment Course: 1) PowerPoint 2000
2) Windows 2000
3) Business Skills
Strengths: Able to work both independently as well as within a team.
Able to work well under pressure and under strict deadlines.
Educational Qualifications
Tertiary education
Personal details

4. Excellent interpersonal and communication skills.
Fast learner and adapt well to changes.
Responsible and disciplined.
Research and analytical skills.
Institution: Financial Planning Institute
Course:
Regulatory Examination Certificate
Additional Qualifications
Personal details

5. Company Name : First National Bank (FNB Card)
Position Held : Data Capturer
Date: 17 December 2003 to July 2005
Duties : Primary Functions
• Data Capturer
• Open Pre-Approved Credit Cards
• Update details to solve all queries
• Speak to Clients Telephonically
• Benchmark of 70/90 Cards a day or as per work load
Company Name: First National Bank (FNB Card)
Position Held: Call Centre(upgrade and limits)
Date: July 2005 to July 2006
Duties: Primary Functions
• Inbound Call Centre
• Limit Reviews
• Handling of new Applications for Credit Cards
• Business Card Applications
• Platinum Card Applications
Company Name : First National Bank (FNB Card)
Position Held : Limits and Upgrade
Date: July 2007 to March 2012
Duties : Primary Functions
• Data Capturer
• Open Pre-Approved Credit Cards
• Update details to solve all queries
• Speak to Clients Telephonically
• Benchmark of 35/45 Cards a day or as per work load
• Assessing limits and upgrade applications
Company name: First National Bank
Position held Credit analysis
Date: 1 April 2012
Duties: Primary Functions
• Check completeness of application received.
• Ensure branches/customers are advised of incomplete
applications or missing documentation timeously.
• Ensure that the work is efficiently compliance checked.
• To maintain a high level of data ethics.
• To assess credit card applications to increase company
market-share(productivity)
• To assess the above application to ensure that you add
value /profit to the company and not risk(accuracy)
• To take ownership of your self-development. This also
Employment HistoryEmployment history and Experience

6. refers to informing your superior of assistance and or
training required.
• To make use of company equipment in an acceptable
manner. These would be communicated to you and will
change from time to time. (Telephone, email, etc).
• To make use of leave in an acceptable honourable
manner and to inform you’re superior of leave taken at
least 7 days prior to the occurrence. This excludes your
compulsory 12 days per year that needs to be
communicated to your superior at least 1 month in
advance.
• To obey and live by the “customer promise”
• Customer and result driven.
• To build and maintain relationship with internal
business partners.
• Keep abreast with what’s happening within in the
market place and more specifically with regards to
processes and credit policies.
• To escalate any credit issues with
products/processes/standard to your direct report.
1. Karen Baatjes
Supervisor
Tel: 087 5778891
2. Virginia Waterboer
Supervisor
Tel 087 5778422
3. Gavin de kock
Supervisor
Tel: 0875778503
References

7. refers to informing your superior of assistance and or
training required.
• To make use of company equipment in an acceptable
manner. These would be communicated to you and will
change from time to time. (Telephone, email, etc).
• To make use of leave in an acceptable honourable
manner and to inform you’re superior of leave taken at
least 7 days prior to the occurrence. This excludes your
compulsory 12 days per year that needs to be
communicated to your superior at least 1 month in
advance.
• To obey and live by the “customer promise”
• Customer and result driven.
• To build and maintain relationship with internal
business partners.
• Keep abreast with what’s happening within in the
market place and more specifically with regards to
processes and credit policies.
• To escalate any credit issues with
products/processes/standard to your direct report.
1. Karen Baatjes
Supervisor
Tel: 087 5778891
2. Virginia Waterboer
Supervisor
Tel 087 5778422
3. Gavin de kock
Supervisor
Tel: 0875778503
References