1. NAGASWAROOPYV
Flat # 309, Sri Shailaja's Vinay Elite, Padmavathi Colony, Bandlaguda X Road, Hyderabad, Telangana C: 9885037212 |
nagaswaroop.yv@live.com
Career Overview
AnaccomplishedBusinessAnalyst/SMEwith5yearsof experienceinITBusinessAnalysis/RequirementandGap
analysis/ Pre and Post Production Deployment Support. Worked extensivelyon Sales,Marketing andFinancial
Domain.Well-versedwithSDLCMethodologies,UML,BPMandgatheringtechniqueslike Interviewing,
Brainstorming,Workshops,JADsessionsandvariousmodelingtools suchasAxureRPPro,RationalRoseand
MSVisio.
Summary
Workingknowledgeof SoftwareDevelopmentLifecycle(SDLC),ProjectLifecycle,BusinessProcess Modeling
(BPM), SoftwareDevelopmentMethodologiessuchasWaterfall,AgilewithSCRUMprocess.
ActivelyusedJointApplicationDevelopment(JAD)andRapidApplicationDevelopment(RAD)sessionswith
Businessusers,SME'sandStakeholdersinDefining,Gathering,Documenting,andmanagingrequirementsto
identifytherealbusinessneedoftheclientortheCompany.
EfficientintranslatingBusinessRequirementsanduserexpectationsintodetailedspecificationsemploying
UnifiedModelingLanguage(UML) anddocumentingthemusingMSVisio.
Experienceindevelopingandimpartingpreandpostimplementationtraining,conductingGAPAnalysis,
Cost/benefitanalysis,SWOTAnalysis.
Extensivelyinteractedwiththestakeholderstogatherrequirementsusingvariouselicitationtechniques(JAD
Sessions,interviewing,Questionnaire,PrototypingandBrainstorming)
Dataflowanalysisusingusecase,activity andsequencediagrams.
ConductedGAPAnalysisandformulatedtheTO-BEfeaturesbasedonthebusinessrequirementsandpain
points.Trackingchangingrequirementsusing RequirementmanagementtoolslikeRational Requisite Pro.
EffectivecommunicatorwithexcellentskillsinmakingBusinessPresentations,Documentation,Writingand
developingBusinessReportsandTechnicalSpecifications.Provenabilitytocontributesignificantlytoprojects
independentlyand inateam environment. Proven capability to prepare wireframes and Prototypes usingAxure RP
Pro.
Qualifications
Bachelorsof ComputerSciences(Osmania University)
Skills
Operating systems: Windows 95/98/2000/XP/VISTA/ Windows 7, Linux
Languages:UML,C,C++,javaandMicrosofttechnologiesasMiddleware
Packages:MSWord,PowerPoint,MSExcel,PeopleSoftFinancials
Databases:Oracle10g,MSAccess
SDLCMethodologies:Sequential (Waterfall- Model),agileandScrum
SoftwareModelingTools:RationalRose,MicrosoftVisio
WireframesSoftware:AxureRPPro(Prototypes)

2. Accomplishments
SuccessfullydeployedGIIinthreeregions.ANZ(India), IndiaSales(India)andSouthAsia(Malaysia)
Tookaninitiative( OutsideofmyScope) duringtheQ2C ProjecttoensuretheCredit termordersare movinginto
ProductionbydoingaRCA andcomingupwithvariousfindingsandfinallyfindingafixfortheagingQ2CIssue
Work Experience
IT ProgramDevelopmentSr.AssociateII 01/2011 to 02/2014
Dell International ServicesIndiaPvt.Ltd
Project:IDD(IntegratedDellDesktop)
AlienwareNamePlateEngraving(HighriskProject)
Dell'spersonalizedfeaturetoofferaUniqueCharacteristictomakemorecustomerschoosetheHighPricedAlienware
Laptops
CreatedawireframeonbehalfoftheBusinessanddiscussedthefeasibilityoptionswiththeDEVTeam.
Worked closely withthe webdevelopmentteamto addina Previewfeature for the salesteam andthe customers to
see howtheirnamewouldappearinAlienLanguage.
WorkedcloselywithFulfillmentteamto avertissues-Hugerisk/revenuelossforDell(Incaseofanyerrorsonthe
Name Plate,theentireLaptophastobereturned)
Global Mobile activationPortal (Referral BonusforDell)
Tooffer3GDataPlans(onbehalfof theVendor)forcustomerswho'rechoosingtheMobileBroadbandOption
ConductedJointApplicationDevelopment(JAD)sessionstodevelopandagreeuponasystemthatfocuseson
the businessrequirements.
WorkedwiththeSKUManagementteamtogetthePlanoptionsavailablefortheSalesteamtochoosewhile
creatingthe quote.
FacilitatedUserAcceptancetesting(UAT)forthe applicationasaBusinessUser.
Dell FinancialServicesVendorTransition (BusinessPartnerfundingDell customers)
ToofferFlexiblepaymentoptionsforDellCustomers
Interactedwithusers,management,SME(SubjectMatterExpert),stakeholdersandtheLendingCompanyfor
requirementgathering.
Generatedastreamlinedprocessaroundtheloanlifecycleanddesiredfunctionalityofthe newsystem.
MitigatedTechnical,MonetaryandSchedulingrisks.
DesignStudio
ToofferPersonalizedSkinsonDellStudioLaptopsforHigherrevenueandbettercustomerexperience
Were onthesamelinesofAlienwareandGMAP,Priorexperienceaddedvalueinrequirementgatheringthrough
Implementation.
AgentCustomizationDashboard
SalesteamwillbeabletoviewCustomersbuyingHistory,interactionswithDell,locationbasedincomegroup,newsand
weathertoofferaPersonalizedCustomerexperience.

3. ConductedGAPanalysistoidentifycustomerbuyingtrendsandinteractionsfocusingonlikelihoodtopurchase,
productrecommendationsandreducecustomerattrition.
GatheredbusinessrequirementsbyconductingdetailedinterviewswithMarketingteams,businessusers,
stakeholdersandSME's.
FacilitatedUserAcceptancetesting(UAT)forthe applicationasaBusinessUser.
SalesreptaggingPortal (Enhancement)
To helprevenue sharing betweentwoagents working on the same account.
CreatedafieldtoaddinaSecondSalesrepwhilecreatinganewQuote/Order.
WorkedwiththeDBA'sinminimizingerrorsonRevenuesharing.
EngagedthedownstreamdependentleadsforaSeamlessFlow.
Q2CFloorwalker/SME 01/2009 to 01/2011
Dell International ServicesIndiaPvt.Ltd
WorkedontheQ2CProjectasaSubjectMatterExpertforSalesToolGIIintheANZandAPJRegion.
Providedclassroomtrainingsessionsabouttheapplication.
EngagingtheSalesrepresentativesand Managersinprovidinghandsonexperienceof theapplicationduring
Pre andPost deployment.
RaisingTT'sforProduct,SKURelatedandtoolrelatedissuesandescalatingthemintheOSRCall.
TrainingCo-FloorwalkersonIndiaTaxation.
RemotelysupportedtheIndiaSMBSiteinGurgaonthroughConferenceCalls,emailsandprovidedtraining
throughScreensharing.
WorkedcloselywithBDC’S,ITandSCMTeaminensuringtheTT’sareclosedandorderprocessinggoessmoothly.
Inside SalesRepresentative 04/2005 to 01/2008
Dell International IndiaServicesPvt.Ltd
AsaProductspecialistassistedcustomersbyunderstandingtheirkeyrequirementsandneeds.
WorkedasaProductspecialistinUKIconsumersegmentdealingwithDesktops,Notebooks,printers,
peripheralsandotherDellProducts.
AchievedkeymetricslikeCostofdissatisfaction,PurchaseexperienceandotherfinancialMetrics
Personal Information
DOB:13-01-1982
Marital Status:Single
Nationality:Indian
Interestsand Hobbies:Music,Movies,Singing,Gaming, Dancing,Cooking,YogaandMeditation.
LanguagesKnown:English,HindiandTelugu.