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Communication Skills

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Leadership Now, The New York Public Library
Leadership Now, The New York Public Library
TecnologiaNegócios
1 de 34
Leadership Now! Communication Skills January 13-14, 2009
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Norms for Group Learning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some Thoughts on Communicating ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some Thoughts on Communicating ,[object Object],[object Object],[object Object],[object Object]
Helping Relationship ,[object Object],[object Object]
Helping Relationship ,[object Object],[object Object],[object Object],[object Object],Gerard Egan, The skilled helper... Helper 1. Listen, clarify. 2. Offer ideas. 3. Give support.
Helping Relationship ,[object Object],[object Object],[object Object],[object Object],[object Object],Gerard Egan, The skilled helper... ,[object Object],[object Object],[object Object],[object Object]
Helping Relationship ,[object Object],[object Object],[object Object],Gerard Egan, The skilled helper... ,[object Object],[object Object],[object Object],[object Object],[object Object]
Helping Relationship ,[object Object],[object Object],[object Object],[object Object],[object Object],Gerard Egan, The skilled helper... ,[object Object],[object Object],[object Object],[object Object],[object Object]
Diversity and Cross-Cultural Communication
Definition of Diversity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Equity ,[object Object],[object Object]
Mosaic of Diversity ethnicity race sexual orientation age ability gender learning style geographic location educational background personality style marital/partner status economic background spirituality/ religious beliefs work experience/ profession national origin/ first language parental status
Taken from Educating the Net Generation, EDUCAUSE, 2005 Matures Baby Boomers Generation X Net Generation Birth dates 1900-1946 1946-1964 1965-1982 1982-1991 Description Greatest generation Me generation Latchkey generation Millennials Attributes Command and control Self-sacrifice Optimistic workaholic Independent skeptical Hopeful determined Likes Respect for authority Family Community involvement Responsibility Work ethic Can-do attitude Freedom Multitasking Work-life balance Public activism Latest technology Parents Dislikes Waste technology Laziness Turning 50 Red tape Hype Anything slow Negativity
What is Culture? ,[object Object],[object Object]
ICEBERG ANALOGY of CULTURE assumptions values attitudes beliefs biases notions behaviors architecture food dress music language patterns of thought emotional expression
Communication Patterns Across Cultures ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Personal Action Plan ,[object Object],[object Object]
Feedback and Coaching
Goals of Process ,[object Object],[object Object],[object Object],[object Object]
Key Elements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Analyzing the Problem ,[object Object],[object Object]
Offering Feedback: Criteria ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Feedback Criteria ,[object Object],[object Object],[object Object],[object Object]
Feedback Criteria ,[object Object],[object Object]
Giving Feedback Requires: ,[object Object],[object Object],[object Object]
Giving Feedback Requires: ,[object Object],[object Object]
Kinlaw’s Coaching Model ,[object Object],[object Object],[object Object]
Stage 1: Presenting ,[object Object],[object Object],[object Object]
Tool ,[object Object]
Stage 2: Developing Information ,[object Object],[object Object],[object Object],[object Object]
Stage 3: Resolving ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Communication Skills

  • 1. Leadership Now! Communication Skills January 13-14, 2009
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12. Diversity and Cross-Cultural Communication
  • 13.
  • 14.
  • 15. Mosaic of Diversity ethnicity race sexual orientation age ability gender learning style geographic location educational background personality style marital/partner status economic background spirituality/ religious beliefs work experience/ profession national origin/ first language parental status
  • 16. Taken from Educating the Net Generation, EDUCAUSE, 2005 Matures Baby Boomers Generation X Net Generation Birth dates 1900-1946 1946-1964 1965-1982 1982-1991 Description Greatest generation Me generation Latchkey generation Millennials Attributes Command and control Self-sacrifice Optimistic workaholic Independent skeptical Hopeful determined Likes Respect for authority Family Community involvement Responsibility Work ethic Can-do attitude Freedom Multitasking Work-life balance Public activism Latest technology Parents Dislikes Waste technology Laziness Turning 50 Red tape Hype Anything slow Negativity
  • 17.
  • 18. ICEBERG ANALOGY of CULTURE assumptions values attitudes beliefs biases notions behaviors architecture food dress music language patterns of thought emotional expression
  • 19.
  • 20.
  • 21. Feedback and Coaching
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.

Notas do Editor

  1. ARL LMSI 1 07/24/09
  2. ARL LMSI 1 07/24/09