Productivity, the digital workplace and the collaboration conundrum
•Transferir como PPTX, PDF•
2 gostaram•277 visualizações
As our work technology shrinks to the size where it fits into a shoulder bag, many of us are becoming untethered from our desks. This opens up opportunities to reinvent the ways that we work for the digital age. We can work anytime, anyplace and anywhere - Dolly Parton's '9 to 5' is seemingly long gone. But our Neanderthal brains may anchor us back to the old ways of doing things. We explore the challenges of leadership and measuring productivity in a future where you can't see people at their desks anymore, where collaboration and ideas are the new currency, and where technology allows us to be at our virtual desks 24 hours a day.
Recomendados
Recomendados
Mais conteúdo relacionado
Mais procurados
Mais procurados (20)
Semelhante a Productivity, the digital workplace and the collaboration conundrum
Semelhante a Productivity, the digital workplace and the collaboration conundrum (20)
Último
Último (20)
Productivity, the digital workplace and the collaboration conundrum
- 1. © British Telecommunications plc 2018 Productivity, the digital workplace and the collaboration conundrum Dr Nicola J. Millard Head of Customer Insight & Futures, BT nicola.millard@bt.com @DocNicola 1
- 2. © British Telecommunications plc 2018 The Digital Workplace is changing: CollaborationProductivity Wellbeing Digital Work 2
- 3. © British Telecommunications plc 2018 How we did the research: 1,100 Business executives (execs) and 600 IT Decision Makers (ITDM) across 11 global markets. Spain UKGermanyAustralia USAIndia SingaporeFrance South AfricaHong Kong Ireland Source: BT/ Davies Hickman Partners, 2018 Gender - global Female 41% Male 59% Age Under 35 41% Over 35 59% 3
- 4. © British Telecommunications plc 2018 81% Improving employee productivity is our top 91% Productivity is the main benefit of improving digital experiences (ITDMs) 81% If I was CEO improving productivity would be my No 1 priority 50% Youcan tell how hard people work from their IM status (ITDMs) Digital is all about productivity – but what exactly is “productivity”? 4 9 in 10 business executives say mobile and collaboration technologies have improved the productivity of their workplace. Productivity is the main benefit of improving digital experiences (ITDMs) India 98% South Africa 97% Ireland 94% Spain 93% France 92% Hong Kong 92% USA 92% UK 89% Singapore 89% Germany 84% Australia 96%
- 5. © British Telecommunications plc 2018 Digital experiences are about productivity and collaboration Source: BT/ Davies Hickman Partners, 2018 5
- 6. © British Telecommunications plc 2018 Collaboration: the results are mixed 6 Common Reasons Collaboration Tools Fail • Lack of a central collaboration tool strategy • No feedback from employees • Undefined or weakly defined KPIs • Lack of user training/poor digital skills • Forced collaboration on employees • Fragmentation of tools 1 in 2 Colleagues have collaboration tools, but don’t know how to use them properly (Execs) Say leaders of organisations actively try to increase use of collaboration technology 91% 67%Say CIOs should make sure people know how to use the collaboration tools available to them effectively 6
- 7. © British Telecommunications plc 2018 App-ification…mobile first. 7 Can use an App with access to your organisation’s databases, files and documents I would be more efficient if I could update databases, documents and work processes while travelling or in the field rather than having to do it at the office (Execs) We need to build mobile applications so employees can use internal business systems and processes wherever they are (ITDMs) In the future working away from the office will become more important to my colleagues (Execs) 44% 65% 50% 62% ITDMs 51% Execs 86% Ensuring all new ITsystems and developments can be accessed on mobile devices 87% Building Apps to make it easier for colleagues to work securely away from work Need to make remote and mobile workers collaborate better (53% ITDMs2015) If you were (are) the CIO of your organisation, what would be your priorities: The No 3 priority for ITDMs investing in collaboration and mobile technologyis… 66% Mobile Apps
- 8. © British Telecommunications plc 2018 The tools for a digital workforce IM is rated as the 2nd most productive collaboration technology Beginning to use chat more than e-mail (ITDMs) IM makes it easier to communicate across countries Saying it is easy to use WhatsApp for work IM makes it easier to approach CEOs & senior directors 63% 64% 62% 54% Execs 71% ITDMs 69% My smartphone is better than my work one (Execs) 2nd top priority for ITDMs is investing in better devices (ITDMs) 68% Employees wanting to use their own devices creates real problems (45% 2015) (ITDMs) Use in working hours for work purposes regularly (ITDMs) 2015 2017 WhatsApp 43% 60% SMS 42% 49% Twitter 25% 40% Describing the digital employee experience their organisation provides as Excellent 37%CEOs 29%ITDMs 26%Execs 8
- 9. © British Telecommunications plc 2018 The death of Dr No: making it secure Source: BT/ Davies Hickman Partners, 2018 Security of our organisation’s data has become a more important priority in the last 2 years (ITDMs) I worry that employees use public social media to communicate confidential or sensitive information about work (ITDMs) Have ever lost or had stolen a mobile device (Laptop, Blackberry, smartphone or tablet) you used for work Security concerns are the biggest barrier to providing a better digital experience (ITDMs) 86% 76% 54% 27% 9
- 10. © British Telecommunications plc 2018 The changing nature of the office If you were the CEO of your organisation, what would you say are the most important priorities for enabling you and your colleagues to work effectively at the office? (Execs) Very important: 63% BetterWi-fi 51% Better mobile phone signal 39% Interactive smart collaboration screens 38% Bigger and more desktops screens 38% Better transport links 35% Recreation area / imagination zone 33% Car parking 32% Video rooms 32% Innovative lighting and furniture 29% Large TV screens on the walls with organisational targets and KPIs 28% More meeting rooms I would rather my IT department invested in the best technology for use when I’m on the move/at home than formy desk in the office 62% ITDMs 54% Execs 10
- 11. © British Telecommunications plc 2018 The death of Dilbert: balancing “we” & “me”. Communicate Contemplate Concentrate Collaborate 11
- 12. © British Telecommunications plc 2018 Socialising in the Office, working in the Cloud 12 Virtualised working Co-working hub/ “Coffice” worker Activity based working Home worker
- 13. © British Telecommunications plc 2018 Understanding collaboration: social physics Digital connections Collaboration: Trader performance vs. idea flow Physical spaces: friends meet at a few meaningful places, strangers pass randomly 13
- 14. © British Telecommunications plc 2018 Distance, trust and our inner “Neanderthal”. In your experience, what are examples of technologies or working practices that have been put in place in your organisation, or any other organisation which you know of, that have most improved the collaboration, communication and productivity of employees in the workplace? Audio Video Text Poor Rich Source: BT / Davies Hickman Partners, 2018 14
- 15. © British Telecommunications plc 2018 VR & AR as recruitment, training and collaboration tools Use of 360 degree VR as a recruitment and training tool VR conferencing Use of AR as an engineer training and collaboration tool 15
- 16. © British Telecommunications plc 2018 The Death of Dolly: Productivity, collaboration and wellbeing • Techno-overload (“too much”): information overload and multi-tasking. • Techno-uncertainty (“too fast”): work and technology changes are too fast to keep up with. • Techno-complexity (“too difficult”): people are finding their technology too complex and intimidating to use. • Techno-invasion (“always-on”): Pressure to be constantly available. • Techno-insecurity (“paranoia”): people feel insecure in their job. “The problem of the future will not be that we cannot connect – it will be that we cannot disconnect”, Kevin Kelly, Wired. Source: Tarafdar, M. Tu,Q.Ragu-Nathan, T.S. & Ragu-Nathan, B.S. (2011), Technostress: Crossing Over to the Dark Side, Communications of the ACM, Vol. 54 No. 9, Pages 113-120. 16
- 17. © British Telecommunications plc 2018 Thank You 17 Dr Nicola J. Millard Head of Customer Insight & Futures | BT nicola.millard@bt.com @DocNicola
Notas do Editor
- The research was completed online in December 2017 and released in 2018. Some of the 31 questions were taken from the Mobile Multiplier research completed by BT in 2016 with 1,500 business executives in very large organisations across Germany, France, Spain and the UK. Some questions were taken from the Digital Dislocation research completed by BT and Cisco in 2015 with 750 IT decision makers in very large organisations in Australia, France, Germany, Hong Kong, India, Singapore, South Africa, Spain, the UK and USA. Some questions were new for 2017. The research was conducted independently by Davies Hickman Partners. Comparisons between business executives for 2016 and 2017 are based on data from France, Germany, Spain and the UK only. Comparisons between IT decision makers for 2015 and 2017 are based on data from 10 markets, excluding Ireland. The research was conducted in accordance with the guidelines of both the UK MRS and ESOMAR.
- Trend 5 builds on the theme of the 2016 Mobile Multiplier research. The more business executives use mobile technologies, the more they want to. In effect, there is a multiplier. The shift I 2018 is that the focus of tasks executives can do using mobile devices is shifting from the e-mails, Microsoft documents, IM sphere to actual business processes and applications. 2 in 3 ITDMs say they need to build mobile applications so employees can use internal business systems wherever they are. And 87% would prioritise building Apps to make it easier to colleagues to work securely away from work. Mobile Apps are the no 3 priority for investment in the large global organisation we spoke to. The shift towards mobile working continues…. ------ Additional data 2016 to 2017 My employer makes it easy for us to work when we are away from the office 54% to 61% Q6c. And how easy is it to use the (your) mobile device to (...) - Use a work database or business process which you can access, input and update. Less than 1 in 3 say it is very easy. Q6c. And how easy is it to use the mobile device to (...) - Use an app with access to your organisation's databases, files and documents. 1 in 3 say it is very easy.
- The 2nd key trend in 2018 is the momentum behind messaging and device renewal. In the consumer market we have seen the explosion in the use of messaging services such as WhatsApp. The business world has not escaped this trend and we see business executives and ITDMs noting the growth in the use of enterprise class IM services as well as public services. This is a fundamental shift in the type and amount of communication in large global organisations. In previous years, the Digital Dislocation and Mobile Multiplier research has tracked the growth in BYOD. And today over 2/3rds of business executives say that their personal smartphone is better than the one they have for work. With only 1 in 3 business executives rating their digital employee experience to be excellent, its not surprising that IT departments around the world are starting to up their investment in new devices. In fact, the research shows that they are the 2nd top priority for investment. Overall, we see directors and IT departments focusing on investment in the digital employee experience.
- One of the main factors that makes the life of ITDMs difficult is the risks of loss of confidential or commercially sensitive data. The chances of this happening have risen as ‘data dispersion’ has grown, with more customer details, business KPIs and intellectual property spread across more devices and accessed in more locations. With high profile breaches of data integrity publicised for a number of large global organisation, its not surprising that nearly 9 in 10 ITDMs say security has become more important in the last two years. 79% worry that their colleagues and fellow employees use of social media compromises data security. It is the top barrier to providing a better digital experience. Compared to 2016’s Mobile Multiplier research, large global organisations have made progress. More security has been put in place for mobile devices, but there is much to be done. This includes raising awareness among business executives of what security features actually are in place.