This presentation delves into real-life examples of how automation and machine learning are freeing HR managers from administrative tasks, allowing them to concentrate on the strategic and human side of the HR business.
Learn how businesses can empower employees and create a culture of active engagement, collaboration, and always on access, enabling a smarter user experience.
This webinar is for you if you would like to;
-Eliminate human errors from HR processes
-Maximize HR response and resolution times
-Remove functional user frustrations of HR processes
-Make HR tech conversational and human
Ensuring Technical Readiness For Copilot in Microsoft 365
Extending the HR Cloud with Cloud Technologies, Machine Learning and Bots
1. Copyright NGA Human Resources. All rights reserved.
Extending HR With Cloud Technologies,
Machine Learning and Bots
Disrupt HR with HR Bots
1
2. Copyright NGA Human Resources. All rights reserved.
Welcome
Amit Soni
Global Director Digital HR
Technologies
Melissa Corfield
Vice President, SAP Cloud
Platform
3. Copyright NGA Human Resources. All rights reserved. 3
CUSTOMER
Melissa Corfield, SAP Cloud Platform
July 2017
SAP Cloud Platform
Driving Innovation in HR
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Straight Talking HR Bots to Underpin
Successful Future Workplace
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Technologies Will Always Disrupt Business
2000
2005
2020
2013
1960
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New Disruptive HR Trends and Operating Models
• HR as an Experience, Simplification, Hyper Personalization
• Culture of Active engagement, Continuous Feedback, Continuous learning, Collaboration
• Work 4.0 : Demands of Industry 4.0 + Generation Z + Digital Natives.
Drones
Augmented
Reality
Cyborgs
Autonomous
Cars
Blockchain
Public WLan
Machine
Learning
Smart Guides
Smart
Factories
Sensors
Digital Me
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Interacting with 5 Generations of Employees
Self-Service
& E-mail
Gen X
Born 1965 – 1976
Telephone &
Call Center
Mobile
& Chat
In-person
contact
Bots &
Social
Gen Y & Millenials
Born 1977 – 1997
Traditionalists
Born pre 1946
Baby Boomers
Born 1946 – 1964
Gen Z
Born after 1997
Digital nativesDigital immigrants
Employee
interaction
preferences
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New Disruptive Technologies
• AI is the new UI : from Mobile 1st to AI 1st (Humanized and Conversational )
• Text Text, Voice and Images
• Massive surge in messaging platform like WhatsApp. 4 billion users (half of world),
6 of best 10 apps are messaging apps
14
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XtendHR: Cloud Platform Apps
HR Payroll and Admin Automation Apps
SAP Cloud Platform
NGA HR Data Control
Center
NGA Hiring Assistant NGA ID Sync
Core HR
Applications
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XtendHR: Cloud Platform Apps
Employee Engagement Apps
SAP Cloud Platform
NGA Case
Management Central
NGA HR Request
Central
NGA Rewards
Central
NGA Courses NGA My Timesheet How May I Help You?
Core HR
Applications
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XtendHR: Cloud Platform Apps
Carrier
Dashboard
Continuous
Learning
HR
ChatBots
Co-Innovation Apps with Customer
SAP Cloud Platform
Core HR
Solutions
Other Apps
Succession
Planning
Blockchain in
Hiring
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What is Humanized Chatbot
Benefits
24*7 help: Saves time (money) for employees, managers, HR admins and agents.
Almost zero training required for existing and new features – helps in change
management.
Simplify Work. Improves employee engagement and system adoption - clicks with your
workforce.
Lower TCO: runs in Cloud, Bot as a service.
Purpose
Humanized conversation with people
using artificial intelligence to help
them with access to information, do
simple transactions, alerts for
important events, access simple
KPIs , company FAQ’s , navigation
to HR processes
Features
• Powered by Humanized AI
• Mobile, voice enabled
• Internal and external facing
• Works on top of different HR sys
• Respects configured HR security,
access and authorizations
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BOTS as a Service : Deployment
Core ApplicationsUsers Apps
NGA’s or Customers Cloud Platform Instance
HR Chatbot Carrier Dashboard
Rewards Central My Carrier
Case Management Central Customer Apps
SAP Leonardo
Cloud Integration
Core Applications
Google Chatbot Plaform
Microsoft Azure, LUIS, Chatbot
On-Premise
Other
Cloud AppsApps
as a Service
Platform
as a Service
SAP
Cloud Platform
SF Cloud
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Demonstration of XtendHR Bot
2
0
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Find Out More
Start Your Digital Journey Today! Learn more:
http://www.ngahr.com/digitalhr
XtendHR: Extend
Your HCM Solution
with High
Performance Cloud
Apps
Download the brochure:
http://resources.ngahr.com/
xtendhr-extend-your-hcm-
solution-high-performance-
cloud-apps
Digital HR: Embark
On A Journey To A
Better Employee
Experience
Download the brochure:
http://resources.ngahr.com/
digital-hr-embark-journey-
better-employee-experience
Analyzing the Digital Workplace in Europe
Download the recording of this webinar: http://resources.ngahr.com/analyzing-digital-workplace-europe
22. 22
Amit Soni
Global Director Digital HR Technologies, NGA HR
Amit.soni@ngahr.com
Melissa Corfield
Vice President, SAP Cloud Platform, SAP
Melissa.Corfield@sap.com
More Questions? Contact us.
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