Personal Information
Organização/Local de trabalho
Brighton, United Kingdom, London United Kingdom
Cargo
Managing Consultant, Digital Customer Experience Transformation at Capgemini Consulting
Setor
Apparel / Fashion
Sobre
An experienced senior business leader with a track record in defining and implementing trans-formative market changing and customer focused strategies for both established and challenger brands. During a substantive marketing, business change and customer experience career I have been responsible for the delivery of programs designed to: engage, retain and grow relationships (customers, partners and agencies); drive profitability through customer experience improvements; invigorate and revitalise tired or failing brands; recover, unify and galvanise teams into action; leveraged marketing capabilities by fostering partnerships alongside internal talent; achieve operational efficiency, cust...
Marcadores
energy
customer experience
brand strategy; brand development; brand and marke
reputation
brand
twitter
social media
linkedin
instagram
social media marketing
personal branding
branding
customer
challenge
retail energy
brand differentiator
switching
industry insight
consumer insight
utilities
utilties customer experience; blog
what customers want
quid pro quo
business
millward brown’s 2017 top 100 global brands
no such thing as a free lunch
collaborative exchanges
digital strategy
reptrack report
capgemini consulting
customer service
digital
utility firm
european energy markets observatory 18th edition
mit sloan school of management
digital customer experience
transformation
electricity
oil and gas energy
brand strategy; brand development; social media; m
blogs
creative portfolio display
slideshare
natalie griffiths
online statistics
internet marketing
uk
marketing communication
planning
strategy
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