2. Conflict
Disagreement in opinions between people or groups, due to
differences in attitudes, beliefs, values or needs (Thomas,
2005).
Conflict is a reality in everyone’s life and should be considered a
natural process that occurs daily (Robins, et al, 2003).
One cannot avoid conflicts in families, at work or even when
watching the news on television (Viletta Bankovs Kay, 2012).
3. Traditional View (1930-1940):
Conflict is viewed negatively and is associated with violence
and destruction. Conflict is a result of poor communication and
a lack of trust between people.
Contemporary View (1940-1970):
Conflict is a natural occurrence in all groups. conflict may
benefit a group’s performance (Robbins, 2005).
4. Forms/Classification Of Conflict
Relationship Conflict:
Clashes, tension, anxiety, mistrust, frustration, and fear of
being rejected by other team members.
Task Conflicts:
Work goals, view points, ideas and opinions.
Process Conflicts:
Responsibilities and delegation.
Constructive Conflict:
Supportive.
Destructive Conflict:
Low productivity.
8. Some negative attitudes
Being Defensive.
Over Generalizing.
Being right.
Forgetting To Listen.
Playing The Blame Game.
Trying To “Win” The Argument.
Making Character Attacks.
9. Coordination
Coordination is a part of planning, because it tells what to
include in a good plan and how to execute it.
Coordination is the process of integration of individual parts of
the organization’s activity to achieve common goals.
10. Coordination as Part of Trust and
Performance
Coordination like the nervous system (Bakanauskas et al.,
2011, p. 278).
Coordination has links to trust and performance (Radin, 2000).
11. Strengthen employee coordination in
Organizations
Satisfactory room for decision making.
Proper system of information.
delegation of authority.
Participatory.
Competition for supremacy should not be the priority.
Training, workshops should be organized for staff.