The document discusses Avaya's messaging portfolio, including Communication Manager Messaging 6.0, Modular Messaging 5.2, and new features from developer partner Mutare. Communication Manager Messaging 6.0 is a powerful addition to Avaya Aura Communication Manager that provides voice and text messaging capabilities. Modular Messaging 5.2 is a unified messaging solution that addresses different customer needs and is available in single server or multi-server configurations. Mutare provides enhanced voice mail with speech-to-text transcription and message mirroring for geographic redundancy of the Avaya message store.

1. Avaya Messaging Portfolio
Start with: Communication Manager Messaging (CMM) 6.0

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One X Mobile and
One X Comm 6.x is
now included in
One X CES

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 Part of a portfolio of communications solutions designed
to help you easily connect your employees, customers,
and processes for sophisticated and productive
collaboration.
 Provides a low cost and easy to install solution that
includes call answering and messaging capabilities.
 Powerful embedded addition to the Avaya Aura™
Communication Manager 6.0 delivering voice and text
messaging to help improve communications and simplify
information exchange between enterprises.
CMM 6.0

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 Multimedia Messaging; Voice, Fax, Text, and other media
 Call answer, Call sending, Call forwarding
 INTUITY™ AUDIX® Telephony User Interface (TUI)
 35 TUI language packages
 Outcalling mobility
 Multiple personal greetings
 Auto Attendants, Bulletin Board, Broadcast
 Standards based; SIP, H.323/Q.Sig, SMTP/MIME, IMAP4, TCP/IP, LDAP,
SSH/SSL, IPv6, and more
Standards and Feature Capabilities:

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Avaya Aura Communication Manager Messaging application includes a broad set of
voice messaging features, including:
 Call Answer Helps ensure that information and messages can be securely left
in a user’s voice mailbox while they are away from their workplace or on the
phone.
 Voice Messaging Users can record a message, address it, and send it to other
Communication Manager Messaging network users.
 Email Client Access Standard internet messaging protocols (IMAP4 and
SMTP) support the retrieval of messages using industry standard email clients,
consolidated in an email inbox.
 Outcalling (Call Me) Users can administer the application to outcall to another
phone to notify them of new messages, with time of day and priority parameters.
 Automated Attendants Sophisticated capabilities for customer call handling,
custom prerecorded announcements, and call routing based on caller response
to menus and prompts.
 Message Networking Enables the networking of multiple messaging platforms
efficiently across disparate geographic locations in point to point or hubbed
topographies
 Integration to Communication Manager is provided through H.323/Q.SIG.
Offer Summary

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Specifications:

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 The application is embedded with Communication
Manager and must be at the same release. Release 6.0
is the current release.
 Integration to Communication Manager is provided
through H.323/Q.SIG. SIP integration is also available
with Avaya Aura™ Session Manager 6.0.
System Requirements and Interoperability

9. Modular Messaging 5.2 Overview
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Avaya Modular Messaging 5.2
• Modular Messaging single server
configuration uses virtualization
technology to target midsize
enterprises
• Enterprise wide web-based licensing
mechanism saves time and increases
customer satisfaction
• Market leading speech access included
• Allows IT administrators flexibility in
hardware choices and managing
licenses
• Natural step towards UC for over 100
million Octel and Intuity AUDIX users
Benefits
Differentiators
• Modular Messaging Single and Multi
Server
• Serviceability and Security
Enhancements
• Support for Secure Access Link
(SAL)
• New Avaya Common Server –
HP DL 360G7
• WebLM based licensing
• Product Licensing and
Distribution System (PLDS)
• Extended Manufacturer Software
Support Release
• Various High Demand Features
Overview

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Avaya Modular Messaging 5.2
 Modular Messaging is a unified messaging solution that
addresses the different unified messaging needs of
customers. It is available in the following versions:
 Avaya Message Storage Server (Modular Messaging—MSS):Modular
Messaging Release 5.2 system for MSS is available in two configurations:
 Single server configuration that provides both MSS and MAS on a single server.
 Multi-server configuration that provides MSS and MAS as separate servers.
 Modular Messaging—Microsoft Exchange (Modular Messaging—
Exchange)
 Modular Messaging—IBM Lotus Domino (Modular Messaging—Domino)

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PBX
Single Server running System Platform
with Message Application Server,
Avaya MSS Store and optionally, Web
Client/Web Subscriber Options Server
all running on a single physical server.
Avaya Message Store
Server (Linux)
System Platform
E1
Avaya one-X Clients
- Avaya or
non-Avaya
PBX
- SIP
integration
required*
Modular Messaging
Single Server Configuration
*Options Include:
• CM5.2.1 with SES (SES in
MBT or SES Standalone)
• Session Manager
• AudioCodes SIP/TDM
gateways
• Dialogic SIP/DSE gateways
Message Networking
Server(s)
one-X Speech Server(s)
Web Client Server(s)
Messaging Application Server :
Aria / AUDIX / Serenade TUIs
(Windows)
SIP

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LAN
Message Store
Options
Microsoft Exchange
Store Server
Avaya High
Availability Message
Store Server (Linux)
~ or ~
~ or ~
IBM Domino Store
Server (Win)
one-X Speech Server(s)
Message Networking
Server(s)
- MultiVendor support
- MultiSite and
MultiSwin Support
- Scalability (MSS)
- 288 Ports per VMD
- 96 SIP Sessions
per MAS
- 40k Subscribers
- 5000 IMAP
- Redundancy
Messaging Application Server :
Aria / AUDIX / Serenade TUIs
(Windows)
analog/
digital/
IP/SIP
Multiple PBXs
SIP only
PBX
500
PBX
1
Messaging Application Server :
Aria / AUDIX / Serenade TUIs
(Windows)
Messaging Application Server :
Aria / AUDIX / Serenade TUIs
(Windows)
Messaging Application Server :
Aria / AUDIX / Serenade TUIs
(Windows)
Web Client Server(s)
Messaging Application Server :
Aria / AUDIX / Serenade TUIs
(Windows)
Modular Messaging
Multi Server Configuration
• All new installs SIP only
• Other integrations supported
for upgrades

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Messaging application server redundancy
N+1 server configuration for MAS redundancy
Modular Messaging offers redundancy of voice ports by an N+1 server
configuration.
N+1 server configuration is the implementation of more than the
minimum number of MASs recommended to increase availability and
reliability. An N+1 server configuration can be implemented only if
certain established maximum limits are not exceeded:
• A five MAS limit for Modular Messaging—Avaya MSS version
• A 10 MAS limit for Modular Messaging—Microsoft Exchange version
and Modular
Messaging—IBM Lotus Domino version

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Message Storage Server redundancy
If a message store becomes unavailable to MAS units, Modular Messaging is
able to provide the following services:
• Call Answer
• Emergency retrieval of new Call Answer messages from the Modular
Messaging telephone user interface (TUI)
The MSS provides backup capabilities that include backing up data to a DVD or
remote storage on LAN.

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Modular Messaging 5.2 Capacity

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Evolution of Messaging
From voice messaging to contextual messaging
 Basic voice messaging
 Sending and receiving of voicemails
via TUI
 Usage of distribution lists and menus
 Unified (voice/fax) messaging w/ e-mail
 GUI access via thin or thick client
 Natural speech recognition access
 Sophisticated caller menus
 Sophisticated notification options
 Advanced system-level capabilities
 Any media messaging (voice, fax, video)
 Flexible access from integrated and
next-generation clients
 Preservation of user experience
 Presence and Calendar awareness
 Redundancy/Resiliency
 Virtualization

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Mutare
There are two features from Avaya’s developer partner
Mutare, specifically:
 Mutare Enhanced Voice Mail (EVM) with giSTT (Speech-
to-Text transcription)
 Mutare Message Mirror (for resiliency of the Avaya
message store server)

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Mutare Speech-to-Text Transcription (giSTT)
 What is it?
– Developer Partner solution that converts received voice
messages into text
– Fully automated, e-mail agnostic, suitable for deployment behind
customer fire-wall
 Why?
– Enhances mobile-user and message retrieval experience
 Customer value?
– Enhances Mobility and Flexibility in message access
– Full automation offers higher security for implementation behind
firewall
– Lower cost allows for broader deployment of value-added
functionality

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Speech-to-Text: Converted Voicemail in Email, IM, SMS

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Mutare Message Mirror for Geo-Redundancy
 What is it?
– Additional resiliency for Avaya Message Store, capable for
Geographic Redundant deployments
 Why?
– Eliminates “weak-link” in solution
– Near-term resolution until native GR can be delivered
 Customer value?
– Business continuity
– Investment protection from Modular Messaging, retaining
Mutare Message Mirror from MM over to AAM

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Message Store – Geo-Resilience for Message
Store
 Backup storage server works as hot standby
 Mirrors messages, greetings, names and passwords
 Creates and deletes mailboxes on the backup system
to match changes on primary
Avaya
Storage
Backup
Avaya
Storage
Primary
Message Mirror Application
(Windows) Server
Can be a Virtual Server