1. Mohammad Y. Assaf
Abu Dhabi
11/30/1987
00971526089211 / 0
M7md.assaf87@gmail.com
Married
Work experience
System Administrator
Injazat Data Systems
Responsibilities:
- Executes Troubleshooting methodology and root-cause analysis to resolve small to
intermediate level problems.
- Acts as a Tier II focal point to resolve all break/fix and service degradation issues.
- Adheres to the agreed event management notification and escalation procedures.
- Leads availability management activities to optimize maintenance and design
measures that meet contracted SLA’s.
- Adheres to Injazat change management process and procedures
- Prepares and executes systems maintenance plans to proactively manage
reliability and service expectations.
- Responsible for upgrading, and managing OS’s on all production systems
- Performs periodic reviews of Configuration Items (CIs) to ensure compliance with
policies and standards.
- Prepares and maintains technical documentation to assist with the on-going
operation, maintenance, and development of the enterprise services.
- Performs configuration management activities to manage work instructions and
implement configuration changes following agreed procedures.
- Provides access control services to fulfil client request requirements
- Applies ITIL framework, closes Problem records within defined timeline threshold
to minimize impact on client / outage.
- Acts as a Tier II focal point to resolve all break/fix and service degradation issues.
- Provides timely and frequent technical updates to customers, delivery and
capability management.
Backup Services: -
- EMC-Legato Networker, Symantec (NetBackup & EXEC), AVAMAR, Dell AppAssure 5
Core and DPM.
11/2014 -
Present

2. - Agent installation (UNIX / Windows).
- Module integration (Oracle / SQL / Exchange / AD / COLD / NDMP).
- Media and license management.
- Physical (Quantum and HP) and Virtual Tape Library Management (Data Domain
and HP D2D).
- Cloning, Tape Vaulting, Backup configuration (retention, groups, and clients).
- Reporting, performance monitoring, analysis, and capacity Planning.
- Maintaining backup schedule, backup system optimization and enhancement.
Wintel Services:-
- Management of Operating System (2003/2008, MS Exchange messaging 2003/2007
and 2010), AD GPO implementation and troubleshooting, Black Berry and MS Lync
services.
- Management of WSUS, SCCM, SCOM.
- Management of HP servers and Blade systems.
- Managing virtualized systems (VMware).
UNIX Services:
- Instillation and administration of UNIX OS (Sun Solaris, Red Hat Linux, HP-UX).
- Administration experience in clustering (Sun Cluster, Red Hat Cluster, HP service
guard).
- Software and patch administrations, SAN configuration/integration.
- Perform system performance checks, backup and restore from OS image.
- User and printer configuration, Network, Security & Firewall configuration, ability
to develop shell scripts for automation.
- Knowledge of virtualized environment using vMWare.
- Backup software and other third party software integration.
Data Processing Specialist
Arab Gulf Tech for IT services - Arab Bank
Responsibilities:
- Acting Data Center Manager.
- Perform daily system monitoring, verifying the integrity and availability of all
server resources, systems and key processes, reviewing system and application
logs.
- Active Directory Administrator.
- Application Support specialist.
- Applying technical controls for security purpose on databases.
- Supporting applications on multiple platforms such as windows/AIX environments
and Oracle Application Server & DB / SQL2000, 2005.
- Creates and maintains all databases required for development, testing, education
and production usage.
- Performs ongoing tuning of the database instances.
- Controls migrations of programs, database changes, reference data changes and
menu changes through the development life cycle.
08/2010 -
11/2014

3. - Administers all database objects, including tables, clusters, indexes, Views,
sequences, packages and procedures.
- Assists with impact analysis of any changes made to the database objects.
- Manage sharing of resources amongst applications.
- Handling report distribution system (Cold system), Client-server SQL Server 2005,
full administration and support as:
- Conducts software installation and configuration.
- Builds, configures, and tests releases.
- Signs off releases for implementation.
- Communicates and provides training.
- Investigates and diagnoses problems.
- Supporting users on site level for application related problems.
- Troubleshoot and monitoring the services.
- Troubleshoot and escalate issues related to software errors.
- Support customers by determining the business-critical nature of the problems
and delivering support services accordingly.
- Provide feedback and continuously work towards improving support services to
ensure a high degree of customer satisfaction.
- Good MIS Reporting knowledge (creating SQL quires as users need).
- Project management, coordination, and documentation of new business solutions,
upgrades in integration with current business process, as well as core systems.
- Providing support as an IT Hub for IT support units in gulf area.
- Communicating with IT vendors and follow up.
- Being responsible for data center room to insure security, availability
maintainability, reliability and cleanliness of such facilities.
- Monitor IT services working within data center to ensure optimum customer
services to end users.
- Participate in implementing help desk system to monitor & control IT support.
- Handling and monitoring backup for all systems working inside the Data Center
(daily, weekly, monthly and yearly).
- Administering Legato schedule backup for all application servers being inside data
center room and set all policies and procedures related to different application
servers backup strategies and plans (Networker Administrator).
- Symantec Netbackup Administrator and operations tasks.
- Data Domain Administrator.
- AS400 specialist operator and administration skills.
- Handling Open2, MW, Finnone, AIX, AFS and Rungulf systems.
- Troubleshoot Microsoft Office and OS issues on client Desktops.
IT Technician
CCSC - Computer & Communication Systems Co
Responsibilities:
10/2009 -
07/2010

4. - Network concept, installing LANs, router programming, and approximately most
CCNA skills.
- Programming using Java, C# & .NET.
- Network administration and A+ skills.
Training
NileCom for computers
Responsibilities:
HW, SW, Networking and Programming training.
03/2009 -
09/2009
Other professional experiences, references
- Self-Study: EMC Networker Administration, ITIL, PMP, MCSE, MCITP, UNIX/RDEL and CCNA.
- Programming with Java/J2EE, C /C++, C#, .NET, PHP, Database, HTML, Assembly.
- Platforms: UNIX and MS Windows server.
- Database: Oracle and MS SQL Server.
- Oracle Application Server.
- Oracle Installation, Database Creation and Re-configuration.
- Managing Database Structure, Storage Allocation, Table/Index segments, and Rollback segments, Constraints,
Database Access, Roles and Privileges.
- Planning Backup/Restoration Strategy, Planning and scheduling Backups, taking Logical Backups (with Export /
Import utilities).
- Good knowledge of network concept: LANs, Installing LANs, switching, routing, different WANs Technology and
network administration.
- Good in computer hardware and component.
- Strong teamwork and interpersonal skills.
- Experience developing and delivering highly available and complex systems.
- Highly developed knowledge of operating systems, hardware and system management technologies, industry
standards, and security procedures.
- Look for opportunities to assist team members. Promote team spirit and cooperation.
- Investigate problems or situations when normally not required to do so and share relevant information with
others.
- Prioritize tasks and recognize the difference between urgent and important tasks and monitor own progress;
check quality and accuracy of own work before submitting for approval or further processing.
- Take communicated actions in own area of day to day problems where there are clear options.
- Communicate directly with customers and third level support staff on related problems.
- Excellent written, oral communication, listening and interpersonal skills.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.

5. Education
AN-Najah National University
Palestine
Computer Engineering - Very Good average at College and 94.8% average at High
School.
2005 - 2009
Certificates and Courses
Data Domain System Administration
The System Administration course provides the knowledge and skills needed for configuring and
maintaining Data Domain systems. The course provides hands-on learning about: Data Domain system
concepts, configuring and integrating systems into an existing environment, upgrading systems,
connecting to the network and interoperating with backup software solutions, performing data backups,
replicating data to offsite locations, restoring data, and recovering from a disaster. This course is
intended for administrators, support personnel, and others responsible for using and maintaining Data
Domain systems.
BRMS (Backup Recovery and Media Services)
Course certificate from GBM learning services (40 hours training course) in Dubai. This course covers the
features and functions supported by BRMS. BRMS is an integrated and comprehensive tool to managing
backup, recovery, archive and retrieval operations for single POWER I or multiple POWER I at site or
cross BRMS network.
Other skills and abilities
native speaker Arabic
active English
Other skills and abilities:
UAE Driving license available.
References to be furnished upon request.
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