1. Mitch Elsey
11492 Sprague rd
269-359-8282
mitchsmobile@aol.com
Marine Service Management & Technician
Profile  Worked at large marina performing all assembly and rigging on new boats.
 Worked at small marina as technician and acted as general manager when owners
were on vacation.
 Started and operated successful mobile marine business and increased customer
base from zero to more than 400 clients.
 Used computer systems for communications with customers, technical reference,
parts ordering and diagnostic procedures.
 Trained, motivated and supervised other technician...
 Able to work independently or as part of service or management team.
Synopsis of Achievements  Graduated at top of class at Marine Mechanic’s Institute.
 Skilled at all levels of outboard motordiagnosis.
 Prepared verbal and written estimates of repairs drawing on past customer
records and experience.
 Developed customer satisfaction abilities which resulted in over 90% repeat
customers...
 Upsold 600 jobs in 1st year at D&R
 Upsold 1000 jobs in 2nd year at D&R
 Helped achieve mercury CSI award
Employment D&R Sports, Kalamazoo, Mi
Service Advisor
#4 Independent tracker boat dealer in country
2014-Present
 Write service work orders
 Follow up with customers
 Maintain customer satisfaction
 Upsell to customer if possible
 Listen to customer and dertmine best fix
 Look up parts for customers through manufacture schematics
 Perform parts inventory accuracy
 Setup of lobby parts display
 Cashier
Cabelas, Grand Rapids, MI
Service Manager
2013-2014
 Setup of service dept for new store opening
 Maintaining a strict budget
 Organizing and distributing work to technicians
 Follow up with techs on completion of work
 File and follow up on warranty claims
 Follow up with customers for satisfaction of work completed
 Help techs with diagnosis of engines
 Setup and rig new boats for sales dept.

2. Maintain technicians efficiency
Mid Florida Marine, Bartow FL 2012-2013
Service Technician
 Removal and complete disassembly of outboard motors for
overhaul.
Diagnosis of problems through Mercury Motors Laptop Diagnostic
System.
Mitchs Mobile Marine Service, Lakeland, FL
General Manager and Owner
 Ordered parts from multiple distributors.
 Scheduling of customer projects.
 Filled out written estimates for repairs, parts and labor.
 Financial paperwork for business management.
 Serviced all makes and models of outboards and stern drives.
 Diagnostics and repair of ignition systems.
 Diagnostics and repair of both carbureted and fuel injected
models.
 Diagnosis, repair and overhaul of lower units.
 Designed and installed both live-well, bilge pump and aerator
systems.
 Installed “fly-by-wire” control system to replace conventional
cable controls.
 Installed marine electronics including GPS,
Depthfinder/Fishfinder, marine radios, and other instruments.
 Designed and installed trim systems and overhauled hydraulic
rams.
 Installed power poles, windlasses and jack plates.
 Performed pre-sale inspections on boats for customers wanting
to buy used boats.
 Installed hydraulic and cable steering systems.
 Diagnosis of electrical problems.
Marine Max, Clearwater, FL
2006-2007
 Rigging of new boats
 Test runs, check all instruments and systems for correct
functions.
 Evaluated trade-ins for sales department and prepared list of
observed repairs needed.
 Installed ordered customer accessories.
2007-2013

3. EDUCATION
Marine Mechanics Institute, Orlando, Fl
Graduate of certification program as honor student.
Certifications
 Five Star Yamaha Certified
 Mercruiser Level I and II
 Completed Honda outboard classes
 Mercury entry level training