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Social Media
    Analytics
Giving Social the Credit it Deserves

            MIKE PANTOLIANO
My Goals
What’s the ROI in
                   Social Media?


                              Everyone – All the time




Mike Pantoliano                                         @MikeCP
Source: Forrester Research, Inc.
Financial
Perspective




  How does SM
  affect sales?

Mike Pantoliano   @MikeCP
Digital
Perspective
  How does SM increase
  the value of/collaborate
  with our owned media?




Mike Pantoliano              @MikeCP
Risk
Management
Perspective
  How well does SM allow
  us to act on PR issues?




Mike Pantoliano             @MikeCP
Brand
Perspective
  How well does SM
  keep us at our
  user’s top-of-mind




Mike Pantoliano        @MikeCP
Source: Forrester Research, Inc.
Let’s Do Some (traditional) Analysis




Mike Pantoliano                  @MikeCP
$




             $



                  $

Mike Pantoliano       @MikeCP
$




             $    Conversion



                  $

Mike Pantoliano                @MikeCP
$



                  What About These?!
             $



                     $

Mike Pantoliano                        @MikeCP
This Sucks for Social
Social   Everything Else
Let’s Talk About
 My Addiction to
Scavenger Hunts
Where’s the Money, Lebowski?
YIKES.
Social Analytics is Hard
Social Analytics is Hard
   (but now that we’ve hit rock
  bottom, let’s work our way up)
There is no silver bullet



                          Once again, everyone, ever




Mike Pantoliano                                        @MikeCP
Metrics Schmetrics




                                 Source: Altimeter Group




Mike Pantoliano                                     @MikeCP
Measuring Off-Site
  Engagement
Don’t confuse the tool with the metric!
Followers/Fans

@Mentions

Likes/Shares/RTs

Clicks (bit.ly, ow.ly)

Mike Pantoliano          @MikeCP
Measuring On-Site
  Engagement
Man, those
  Distilled folks
really know their
      stuff!
Bounce!
Adjusted Bounce Rate
<script type="text/javascript">

 var _gaq = _gaq || [];
 _gaq.push(['_setAccount', 'UA-XXXXXXX-1']);
 _gaq.push(['_trackPageview']);
 setTimeout("_gaq.push(['_trackEvent', '15_seconds', 'read'])",15000);




http://bit.ly/XlzMnU

Mike Pantoliano                                                          @MikeCP
Invest in Micro-Conversion
         Goal Setup
Mike Pantoliano   @MikeCP
Mike Pantoliano   @MikeCP
Mike Pantoliano   @MikeCP
Mike Pantoliano   @MikeCP
Mike Pantoliano   @MikeCP
Google Analytics Social Reports
Assisted Conversions




Mike Pantoliano                          @MikeCP
Meh.
Here’s a custom report!




http://bit.ly/VCJpnd
Mike Pantoliano                       @MikeCP
Here’s a custom report!


                       http://bit.ly/VCJpnd




http://bit.ly/VCJpnd
Mike Pantoliano                               @MikeCP
Assisted Conversions by Network
Assisted Conversions by Network




               Um... Wow.
Old and Busted




The New Hotness
Multi-Channel Funnels
Assisted Conversions vs. Other Channels
Multi-Channel Funnels
Remember These?



             $

                                      $



                       $
Mike Pantoliano                     @MikeCP
Attribution Modeling Tool
Attribution Modeling Tool
In Conclusion
What’s the ROI in
                   Social Media?


                              Everyone – All the time




Mike Pantoliano                                         @MikeCP
Source: Forrester Research, Inc.
Measure On-Site
Engagement with Bounce
     Rate & Goals
Consider the Whole
Customer Journey
Thanks.
Any questions?



      MIKE PANTOLIANO

  mike.pantoliano@distilled.net

           @MikeCP

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Social Media Analytics - #SearchFest 2013

Notas do Editor

  1. This perspective is not about creating positive ROI but reducing unforeseen negative ROI in the future
  2. awareness, purchase intent, preference, brand association, or other measures of long-term brand health