4. From Exclusive to Inclusive: Failure to tap the growing
segment previously referred as non-market will more likely
result to short lived existence as other parties drawing
interests to the innovation can come up with clone versions.
5. From Vertical to Horizontal: Innovation does not only come
from companies. Moreover, information about products does
not only come from companies. Existence of blogs, vlog and
social media gives existing and potential customers ways to
know brands better.
6. From Individual to Social: Social conformity continues to
increase as customers become cares more about the opinions
and reviews of others, It is also more likely that people share
their opinions others may be interested.