The document is a slideshow presentation about the role and responsibilities of a community manager. It discusses how a community manager acts as an advocate for customers by listening to feedback and addressing issues, promotes the brand through events and maintaining the company vision, and helps increase sales and reduce support costs by building a happy user base. The presentation provides examples of community management best practices and pitfalls to avoid.
5. Daniel H Pink. A Whole New Mind. New York: Penguin, 2005. 49.
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6. “We are moving from an economy and a society built on the logical
linear computer like capabilities of the “Information Age” to an economy
and a society built on the inventive, empathetic, big picture capabilities
of what’s rising in its place, the Conceptual Age” - Daniel Pink
Daniel H Pink. A Whole New Mind. New York: Penguin, 2005. 49.
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7. Photo courtesy of World Bank Photo Collections http://www.flickr.com/photos/10816734@N03/2766433018/
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8. Photo by James Jyu http://www.flickr.com/photos/32593095@N00/13042995/
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9. Photo by Nathan Gibbs http://www.flickr.com/photos/57954193@N00/301565217/
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10. Photo by Nathan Gibbs http://www.flickr.com/photos/57954193@N00/301564796/
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11. Photo by Kalandrakas http://www.flickr.com/photos/eelssej_/394781835/
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15. Web Strategy
by Jeremiah
web-strategist.com/blog
The Four Tenets
of the
Community Manager
Photo by Laughing Squid
http://www.flickr.com/photos/laughingsquid/462007028/
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16. listening
Community customer service
solving needs
Advocate true to vision
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