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Semelhante a Digital transformation: NHS alpha and register with a GP at SD in Gov 2018
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Digital transformation: NHS alpha and register with a GP at SD in Gov 2018
- 1. Mat Johnson @demotive Digital transformation NHS Alpha and Register with a GP
- 3. Mat Johnson @demotive NHS Alpha Register with a GP 1 2 3 Reflecting on digital transformation
- 4. Mat Johnson @demotive Part 1 NHS Alpha
- 5. Mat Johnson @demotive Why was it started?
- 7. NATIONAL INFORMATION BOARD Personalised Health and Care 2020 Using Data and Technology to Transform Outcomes for Patients and Citizens A Framework for Action November 2014 gov.uk/government/news/introducing-personalised-health- and-care-2020-a-framework-for-action
- 8. Mat Johnson @demotive “ ”…experience of care services remains much as it was before the mobile phone and the internet became commonplace. Personalised Health and Care 2020, NIB
- 9. Mat Johnson @demotive “ ”…development of NHS.UK into a new integrated health and care digital platform. Personalised Health and Care 2020, NIB
- 10. Mat Johnson @demotive “ ”We needed to move from talking about the future of NHS.UK to doing. Dan Sheldon, digital strategy lead
- 11. Mat Johnson @demotive What were the aims?
- 12. Mat Johnson @demotive Take a user centric approach
- 13. Mat Johnson @demotive Work across domains and silos
- 14. Mat Johnson @demotive Demonstrate agile working
- 16. Mat Johnson @demotive What did we do?
- 18. Mat Johnson @demotive 48 patient interviews 20 to 70 years of age
- 19. Mat Johnson @demotive Simple conditions Long-term conditions Registration and booking
- 25. Mat Johnson @demotive What did we find?
- 26. Mat Johnson @demotive Fast, practical, real life
- 27. “ ” Mat Johnson @demotive I’m confident I can find help here on the tablet or the phone.
- 28. Mat Johnson @demotive Personalised information is motivating
- 29. “ ” Mat Johnson @demotive Their information becomes my information.
- 30. Mat Johnson @demotive Patient experience is a journey
- 31. Mat Johnson @demotive Before. Trigger. Help-seeking. Diagnosis. Response. Learning. Treatment. Behaviour change. Support. Monitoring. Progression.
- 32. Mat Johnson @demotive Healthcare is a series of human interactions
- 36. Mat Johnson @demotive Connecting people to the information and services they need
- 37. Mat Johnson @demotive How did we measure success?
- 38. Mat Johnson @demotive GDS service assessment www.gov.uk/service-standard-reports/nhs-uk
- 39. Mat Johnson @demotive Infrastructure and Projects Authority rating from red to amber
- 40. Mat Johnson @demotive Did we deliver?
- 41. Mat Johnson @demotive Symptoms and conditions Connecting to services Register with a GP Beta and onwards:
- 42. Mat Johnson @demotive Part 2 Register with a GP
- 43. Mat Johnson @demotive Why GP registration?
- 45. Mat Johnson @demotive 2.6 million transactions annually spanning 8,000 GP practices (ish)
- 46. Mat Johnson @demotive What were the aims?
- 47. Mat Johnson @demotive Deliver an exemplary transactional service
- 48. Mat Johnson @demotive Establish a beachhead
- 49. Mat Johnson @demotive Start small
- 50. Mat Johnson @demotive What did we do?
- 53. search for: citizens advice registering frustration
- 56. Mat Johnson @demotive 51 patients 6 practice managers 6 practice admin staff
- 58. Mat Johnson @demotive What did we find?
- 59. Mat Johnson @demotive Digital is desired
- 60. “ ” Mat Johnson @demotive I can do it from home at my time.
- 61. Mat Johnson @demotive But can’t you already do that?
- 62. Off on a tangent!
- 63. Mat Johnson @demotive Inconsistent registration requirements
- 64. Mat Johnson @demotive Consistency of service but not delivery
- 65. Mat Johnson @demotive Asking for the bare minimum
- 66. Mat Johnson @demotive Asking for as much as possible
- 68. Mat Johnson @demotive Fragmentation and mixed messages
- 70. Mat Johnson @demotive Civic confusion With thanks to Whitney Quesenbery!
- 71. Mat Johnson @demotive How did we measure success?
- 72. Mat Johnson @demotive GDS service assessment www.gov.uk/service-standard-reports/ register-with-a-gp-practice-alpha-assessment
- 73. Mat Johnson @demotive Did we deliver?
- 74. Mat Johnson @demotive Part 3 Reflecting on digital transformation
- 76. Mat Johnson @demotive “ ”We knew all that already. And you’re the nth bunch of people to tell us this.
- 78. Mat Johnson @demotive I’m off to buy me an alpha
- 79. Mat Johnson @demotive Great big gaps
- 80. Mat Johnson @demotive Having an umbrella and failing fast
- 81. Mat Johnson @demotive How wet should we get?
- 84. Mat Johnson @demotive How do we measure success?
- 85. Mat Johnson @demotive NHS Alpha alpha.nhs.uk nhsalpha.herokuapp.com gp-lookup-demo.herokuapp.com Register with a GP register-with-a-gp-prototypes.herokuapp.com nhsuk.github.io/transformation transformation.blog.nhs.uk NHS Digital user: register pw: gms1