2. The Digital Goods Environment Models Future Free to Play Connected TV Fixed Price Social Networks PC Mobile Console Platforms Subscriptions Micro- Transactions Content Hybrid Games Apps Video Education Online / Social Media
3. Make a great user experience Have the right support tools Case Study Next Steps
25. Dungeons & Dragons Online Relaunch Premium Subscription MMO Next-Generation Business Model Based on original D&D RPG First AAA MMO to embrace free to play In depth e-commerce system Scaled for large population gains Hybrid model with premium subscriptions
26. Principles Give Customers Choices Time vs. money Unlimited access vs. a la carte Build the Right Model Don’t sell end-game loot Preserve value of new content More Toll-Gates vs. Too Few
27. Model Impact Subscription Model F2P w/Microtransactions Product Appeal Product Appeal Subscription Price Market Size Market Size
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30. Results Reduced acquisition costs 3x ad banner click-through rates vs. previous Subscriptions up Subscriber acquisition up 15% Reacquisition up 40% since F2P announcement > 5x concurrencies since launch 22% of players transacting in store 70% cart to checkout rate Customers not afraid to spend money 500% increase in revenues
31. Constant Fine Tuning Post-Launch Free vs. Premium Adjust Store Pricing New Store Items / Services Re-spec Options Character Transfer Price Plans & Service Levels Tiered VIP Plans? Product Bundles?