1. Clinical Customer Service
Representative-Psychiatry
Johns Hopkins Medicine
Mariah Bernardo

2. Job Description:
 The Clinical Customer Service Representative enhances
service excellence at Johns Hopkins Hospital by serving
as a central point of contact and communication for
patients, families, visitors and members of the
healthcare team in patient care units. The CCSR also
provides a broad spectrum of customer support services
to medical, nursing, and administrative staff by
performing a variety of unit specific activities geared to
meet unit, department, and institutional needs.

3. Minimum Qualifications &
Details:
 (1) HS Diploma or equivalent, one year of college credit
preferred. (2) Minimum of six months experience in
healthcare or office setting. (3) Strong customer service
experience in a high volume work setting (i.e.. call center,
guest services, reception etc. preferred.)
 Hours: 40 hours per week
 Shift: 8 hour, Day (7:00AM-3:30PM). Weekend shifts not
required
 Location: East Baltimore, MD
 Assessment: This position will require the passing of a
reading, math and Microsoft Word test to be considered

4. Tell Me About Yourself…
 Recent graduate from North Carolina State University
where I earned a Bachelors degree in Psychology
 I will be pursuing my Masters degree in Public Health via
online so that I can maintain a full time work schedule
while I continue to further my education.
 Maintained several full time positions where I have
worked 40+ hours a week while being enrolled as a full
time student
 Background in customer service as a retail associate as
well as experience as a customer care specialist in a
high volume call center, healthcare management, CMS,
HIPPA policies and processing/interpreting
medical/pharmacy claims to members, providers and
pharmacist.

5. My Strengths:
 Disciplined and goal oriented, I enjoy being in a structured
environment where I can work diligently on each assignment.
Staying on task and structure is important in the workplace, I can
also encourage my fellow coworkers to do the same
 Analytical and always analyzing why people or situations are the
way they are. I enjoy researching things that have a definite
answer and are value free, I work well with sufficient data to back
up my logic and will never stand behind anything that cannot be
supported with documentation.
 Restorative and I love to find solutions to problems which is usually
the primary role of a customer service representative. My success
is the success of the customer and my expertise in problem solving
leads me to the solution that much faster.
 Responsible and Great Communication Skills I have a desire to be
held fully accountable for the success or failure of my projects, I
have an intense dislike for unfinished work, and my need to make
it right if a commitment is not met. I also have the ability to
communicate efficiently even under intense conditions, which was
a primary responsibility in my last position. Both of these strengths
supports my reason on why I would be the perfect candidate.

6. ENTJ
(Extraverted intuitive Thinking Judging)
 My focus is on the organization of individuals and my
extrovert personality has allowed me to connect with all
kinds of people which is a necessary quality for this role.
 I feel compelled to follow out plans and do not need much
to any supervision to get the job done, I see there is a
problem and react with out being told. My independence in
the workplace allows me to take on more task and
responsibilities.
 I am a good problem solver and multitasker. I do very well
at deescalating issues on my own while remaining calm and
professional. My charismatic personality allows me to build
an individual rapport with each person I encounter,
providing them with a sense of assurance and compassion.

7. The Perfect Candidate
 I am sure you will see that I can make a meaningful
contribution to Johns Hopkins. I am a dedicated
professional who thrives in a fast-paced environment,
and I am adept at handling multiple responsibilities. I
am a self-motivated individual, I work not only until the
job is done, but until the job is done right.
 Because of my education, skills as they relate to MS
Word/Excel/Outlook/HIPPA/Healthcare, and experience
I possess in customer service, I am well-equipped to
meet the demands and challenges of this position head
on. Not only is this position a role I have taken on in the
past, it is also in a department where I have obtained
my degree. The company's success is my success and I
am confident that I will perform very well as a CCSR in
if given the opportunity.

8. Sources
 https://career4.successfactorss.crb=9KVAMzUgPyIGDBIr
4SmZMwtW72I%253d.com/portalcareer?_
 http://www.humanmetrics.com/personality/entj
 https://www.strengthsquest.com/home/reports/actioni
tems/professional.aspx
 https://career4.successfactors.com/portalcareer?_s.crb
=9KVAMzUgPyIGDBIr4SmZMwtW72I%253d