1. MADHUSUDAN.S
No 595, Saraswathi Complex, Attiguppe Main Road, Attiguppe Bangalore 560040
9980548184
madhu1331979@gmail.com
Objective
Aspiring for senior level assignments in Public and Private Procurement IT Services with a
growth oriented organization.
Summary
Dynamic professional with 9+ years of Experience in the Public and Private Procurement IT
Services as an Employee of “Antares Systems Limited, Bangalore” as Sr.Manager-CRM.
Proficient in requirement gathering, Proposal preparation and Meetings with Management for
Implementation and product Go Live and Modifying / upgrading the existing designs or work
flow using Knowledge base and Software techniques.
Well versed with Product Implementation Cycle and Software development Life Cycle (SDLC).
Implementedand SupportedtheProductat National andInternational Clients(Malaysia)
and handled the team. Skills in helping vendors to extend their capabilities through Technical
support and attaining the desired quality / production schedule, Training, interacting with
vendors and users for sourcing the actual and desired product/works for project completion.
Organization Scan:
Since 20th April 2005 to 30th May 2014: Antares Systems Ltd as Sr. Manager-CRM.
Notables
 Client Requirement Analysis, Gathering, Scheduling and Estimation of project go live.
 Preparation of KPI,Meeting SLAs and assigning and tracking the team performances.
 Acceptance testing of new features and changes in the applications.
 Designing the new process and following up on the development with Development
teams with target dates and clarifying the flows.
 Problem analysis and trouble shooting, Experience in production support Customer
Relationship Management.
 Experience in MSCRM.
 Delivery of the Product,Quality Assurance of the ProcurementProcess.
 Discussions with Clients forthe setup and configurations sign off.
 Sign off documentation for the handover of the Client to Supporting team members.
 Backups of Data transactions in Data base.
 Team Management and Co ordinations with Management teams.
 Presentation & Preparation of Proposals, Tendering Documents, Contracts.
 Following up for the pre-sales and post sales withUsers/Clients.
 Schedule Monthly ProductReleases, For Monthly Release items (bothenhancements
and complaints), testing the same in various sites (acceptanceand Live sites).
 Conducting Weekly meeting for Deployment (Discussion of current week complaints,
Enhancements and general issues).
 Providing Training for the major enhancements done to TWProductand collecting the
feedbackon the released items.

2.  Global ProductMeeting (Updating Global list for monthly discussions), Productitems
prioritization, Enhancement finalization and Clarification meetings with BD team,
Deployment team, Techteam and CEO.
 Experience on Agile methodologies and Scrum Master for product development.
 Conducting Meeting forCustomer Satisfaction Survey form, Preparing Metrics and
Review Report Preparation to meet client SLA’s.
 Actively participating in ProductDefect/ Incident Management Meeting.
 Quarterly training follow-upforthe deployment team.
 General Performanceflow test of sites for changes done by ITteam with respect to
Servers.
Management skills:
 Excellent communication, organizational, analytical and interpersonal skills quickly
developing rapport with users and clients
 An ability to interact withpeople at all levels both internally and externally has ensured
the development of good business relationships
 An ability to work under pressure in a fast-paced, time-sensitive environment and
ability to quickly assimilate new technologies and their standards and procedures
 Adopts a systematic approach to problem solving and effectively analyzeresults and
implement solutions.
 Dedicated and committed, willing to take on challenging roles, tough assignments and
workto tight deadlines.
 CertifiedISO9001-2000internal Auditor.
 AwarenessonISMS 27000
Personal Attributes:
 Highly organized, efficient,flexible and versatile team player who willwork hard and
excel in any environment.
 Impressive workethic, reliable, dependable, conscious of duties and responsibilities.
 A positive approach to all tasks and pride in achievements has resulted in many
successes.
 Ability to negotiate and deal successfully across cultural barriers. Quicklearner easily
adapts to new technologies and environment.
Professional Summary:
 Good knowledge of Procurement project life cycle.
 Proficientin requirements gathering and documentation preparation.
 Well acquainted withSoftware Development Life Cycle.
 Actively participated in knowledge transfer program within the Organization.
 Acceptance testing and Functional Testing of the product with Client and reporting of
Bugs to testing team.
ProjectProfile:
Project-1 : eProcurement
Organization : Antares Systems Ltd, Bangalore with partner Century
Software, Malaysia.
Client Country wide Clients, Govt. of Malaysia, Beltron,
Government of Bihar, Bihar

3. Technology : JSP, Servlets, Oracle 9i, Java Script, XML, Apache Tomcat.
Team Size : 3
Description:
Tendering is a procurement mechanism that enables electronic management of the tender
process. The product specifically targeting Government, public sector organizations and private
contractor scan utilize this technology to conduct an efficient tendering process. These
organizations can post tender documents and Notices Inviting Tenders (NIT) online. Suppliers
can respond online and these responses are made available to the buying organization. Tender
wizard creates a true dynamic market place for both buyers and vendors to interact with each
other and transact business on the net. All the above process will be done through Digital
Signature Certificate.
Responsibilities:
 (New) Requirement gathering/collection through meetings, general discussion.
 Preparation of Documents.
 Develop CRM technologies to help the organization market their products
effectively and communicate with all customers
 Guide the CRM teams on using the CRM systems effectively, up to its maximum
potential
 Maintain a good rapport between the clients, customers and organizational
heads and coordinate each other's activities proficiently
 Identify the deviations in implementing the set CRM plans and help them correct
the mistakes
 Prepare progress evaluation reports every week and present an overview about
the project's proceedings
 Review of Master Service Agreement and Test Cases.
 Identify the potential customers from the given data base and counsel the
organization on ways of converting them to loyal customers
 Inform all existing customers about the new products launched, new features
introduced and new schemes announced for customers
 Manage the CRM systems throughout the project lifecycle and ensure the project
advances as per the determined standards
 Interaction with Technical Team and Testing Team for enhancement and other
developments.
 Acceptance testing and Functional Testing of the product with Client and reporting of
Bugs to testing team.
 Conducted/Given training to Client.
 Responsible for preparing status reports.
Project - 2 : e-Estimate and Contract Management System
Organization : Antares Systems Ltd, Bangalore.
Client : PRED, Karnataka
Technology : JSP, Servlets, Oracle 9i, Java Script, XML, Apache Tomcat.
Team Size : 2
Description:

4. e-Estimate and Contract Management system is an online process from Estimation to Deposit
release of departments. Using this the civil estimation of departments can be done through
online and tendering will be done. After awarding to the contractor/Vendor, it can tracked
through CMS. Ie., Work order issue, measurement book entries, billing and after final bill the
deposit can be released. So all these process will be done onine.
Responsibilities:
 Requirement gathering/collection through meetings, general discussion.
 Preparation of Documents.
 Managing the Team.
 Interaction with Technical Team and Testing Team for enhancement and other
developments.
 Acceptance testing and Functional Testing of the product with Client and reporting of
Bugs to testing team.
 Bug Reporting.
 Conducted/Given training to Client.
 Responsible for preparing status reports.
Project - 3 : e-Governance
Organization : Antares Systems Ltd, Bangalore.
Client : Patna Municipal Corporation, Patna
Technology : JSP, Servlets, Oracle 9i, Java Script, XML, Apache Tomcat.
Team Size : 2
Description:
e-Governance is an online process for Birth/Death Registration, Cycle Rikshaw Registration,
Revenue, Accounts, Complaints, Water Supply, Legal, Sanitory, Maintance of Water Pump,
eTendering, PMC Department Website, HR Payroll. So all these process will be done.
Customers/Citizens can apply for Birth/Death Certificate online, also can take any details of
PMC through RTI and so on. Complete process of PMC will be done online by Department as
well as by Citizens.
Responsibilities:
 Requirement gathering/collection through meetings, general discussion.
 Preparation of Documents.
 Managing the Team.
 Interaction with Technical Team and Testing Team for enhancement and other
developments.
 Acceptance testing and Functional Testing of the product with Client and reporting of
Bugs to testing team.
 Bug Reporting.
 Conducted/Given training to Client.
 Responsible for preparing status reports.
Project- 4 : eCatalogue
Organization : Antares Systems LTD, Bangalore.
Technology : JSP, Servlets, Oracle 9i, Java Script, XML, Apache Tomcat.

5. Team Size : 3
Description:
In the catalogue management module, the information about rate contracts negotiated by the
government is hosted in an online environment. End users in the Government Departments
would use the negotiated rate contracts and directly place orders for goods and services with
the supplier community. Because of the built-in logic, the module automatically checks for
authorization, handles accounting formalities, generates usage reports and forwards delivery
information. Since access to rate contract information is made easier with the module,
the utilization of rate contracts by the end users is expected to increase. The MIS reports
generated by the module help purchasing officers in estimating the demand for a product or
a service. In the demand generation aspect of the rate contract management module, a facility is
provided to generate the estimate online. Using the facility, End users enter
information on the extent to which a rate contract was used in their offices. Based on the
inputs provided by many end users, an estimate is automatically generated. The system must
gather information about the end users who are inputting the data. While the system could be
hosted in an on-line environment, the authority to make the entry shall be restricted.
Responsibilities:
 Requirement gathering/collection through meetings, general discussion.
 Preparation of Document.
 Managing the Team.
 Interaction with Technical Team and Testing Team for enhancement/changes.
 Involved in Test case Review.
 Acceptance testing and Functional Testing of the product with Client and reporting of
Bugs to testing team.
 Conducted/Given training to Client.
 Responsible for preparing status reports.
Project-5 : eAuction
Organization : Antares Systems LTD, Bangalore.
Client : Coal IndiaLimited, NHAI, BWSSB
Technology : JSP, Servlets, Oracle 9i, Java Script, XML, Apache Tomcat.
Team Size : 3
Description:
The auction module is a facility that allows suppliers to dynamically out- bid their competitors
within a time-frame specified by a buying agency dynamically.
The auction module should have facilities for both buying (reverse auction)
and selling (forward auction) of goods, works and services. In reverse auction, suppliers quote
a price lower than their competitors to undertake a task; implying in a two-dimensional
graph, the arc representing price goes on the reverse as quoted price gets lower.
Forward auction is used to sell off excess items held by government. The suppliers keen on
purchasing the items quote higher than their competitors, which results in the price curve
moving in upwards/forward direction. Both the auction types should allow suppliers to
participate in the bidding activity as anonymous actors.
Responsibilities:

6.  Managing the Team.
 Develop CRM technologies to help the organization market their products
effectively and communicate with all customers
 Guide the CRM teams on using the CRM systems effectively, up to its maximum
potential
 Maintain a good rapport between the clients, customers and organizational
heads and coordinate each other's activities proficiently
 Identify the deviations in implementing the set CRM plans and help them correct
the mistakes
 Prepare progress evaluation reports every week and present an overview about
the project's proceedings.
 Identify the potential customers from the given data base and counsel the
organization on ways of converting them to loyal customers
 Inform all existing customers about the new products launched, new features
introduced and new schemes announced for customers
 Manage the CRM systems throughout the project lifecycle and ensure the project
advances as per the determined standards
 Requirement gathering/collection through meetings, general discussion.
 Preparation of Document.
 Acceptance testing of the product with Client and reporting Bugs to testing team.
 Conduct/Provide training to Buyers and Vendors.
 Responsible for preparing weekly status reports.
Project-6 :WRMIS
Organization : Antares Systems LTD, Bangalore.
Client : KrishnaBhagyaJalaNigamLimited (KBJNL), Almatti
Technology : Visual Basics, SQL Server
Team Size : 3
Description:
Is a software by which the detail of Water flow through canals, sub canals, distributors etc., from
Dam will be entered with farmers and Society Details. So using these details the reports will be
generated to now water in Dam ie., the quantity each farmer used, by society etc., will be got
easily.
Responsibilities:
 Managing the Team.
 Interaction with Technical Team and Testing Team for changes/enhancement of the
product.
 Acceptance testing of the product with Client and reporting of Bugs to testing team.
 Conducted/Given training to Client.
 Responsible for preparing status reports.
IT Exposure:
 Knowledge Exposure in web applications & SQL 2000 / 2005, ASP / ASPX.
 Operating system: MS-Dos, Windows, MS Office&Open Office.

7. Education:
 Master of Computer Application from P.E.S.C.E College Mandya (VTU, Belgaum) &
Bachelor of Science from Mysore University.
Personal Details:
Date of Birth : 13th March-1979
Languages Known : English, Hindi and Kannada
Date: (Madhusudan S)
Place:Bangalore