WQA launch slides

1. 1
Business Excellence Model

2. 2
AGENDA
•Wales Quality Centre
• An Introduction to the Business Excellence Model
• Methodology
• Assessment techniques
•Wales Quality Award

3. 3
Wales Quality Centre
• Our mission is to create a culture of
excellence in Wales through continuous
improvement
• Independent
• Not for profit - registered charity
• Membership organisation, since 1988

4. 4
Wales Quality Centre
• National Partnership Organisation for EFQM
in Wales (the ‘Guardians of the model)
• Involved in helping organisations respond to
whole authority analysis required by Wales
Programme for Improvement
• Working with private, public and third sectors.

5. 5
• A model created by the European Foundation for
Quality Management (EFQM)
• A management diagnostic tool
• Identifies strengths and Areas for Improvement
• A method of benchmarking
• A self-assessment methodology
What is the Business Excellence
Model ?

6. Leadership People
Results
People Processes,
Products &
Services
Strategy
Partnerships &
Resources
Customer
Results
Society
Results
Key
Results
10% 10%
10%
10%
10% 15%
10%
15%
10%
Learning, Creativity and Innovation
Enablers Results

7. The Enablers
Leadership People Processes,
Products &
Services
Strategy
Partnerships &
Resources
10% 10%
10%
10%
10%
Enablers

8. Leadership - evidence of
• How leaders address
and shape the future of
the organisation
• The leadership
approach and the
breadth of its application
Leadership People Processes,
Products &
Services
Strategy
Partnerships &
Resources
10% 10%
10%
10%
10%

9. Leadership
How leaders address and
shape the future of the
organisation
• Actively define the future
of the organisation
• Leaders develop the
mission vision and values
Leadership People Processes,
Products &
Services
Strategy
Partnerships &
Resources
10% 10%
10%
10%
10%

10. 12
Assessment based on
The RADAR Approach

11. ASSESSED ON:
• Approach
• Deployment
• Assess & Refine

12. The Results
People
Results
Customer
Results
Society
Results
Key
Results
15%
10%
15%
10%
Results

13. CUSTOMER RESULTS
evidence of
Customer Data
• Perception
• Product delivery
People
Results
Customer
Results
Society
Results
Key
Results
15%
10%
15%
10%
Results

14. ASSESSED ON:
Key results
~Performance levels
~Targets
~Comparisons
~Cause and Effect
Results
People
Results
Customer
Results
Society
Results
Key
Results
15%
10%
15%
10%

15. ASSESSED ON:
Other results
~Performance levels
~Cause and Effect
~Scope
Results
People
Results
Customer
Results
Society
Results
Key
Results
15%
10%
15%
10%

16. 14
How it compares?
Preparatory effort?
Low High
High
Submission1 day
3 day
Questionnaire

17. 14
Why adopt it?
• Measures effectiveness/organisational competence
• Provides a framework to understand the big picture
• Helps you to understand the impact that initiatives
have on each other
• Gives a ‘Glue’ to bring initiatives together
• Creates a common language for improvement

18. Outcomes
• Feedback report detailing areas of good practice
and opportunities for improvement.
• Scoring data that can be used to measure
progress
• Assistance with developing an improvement plan
15

19. Awards/Assessment Process
- New
• Agree a date with Wales Quality Centre (WQC)
between April and December
• Allocate responsibility to relevant staff for the areas of
the Excellence Model listed above.
• The final session of the assessment day, will be a
discussion between WQC assessors and a group of
employees, typically 4 members of staff that have
limited or no management responsibility
• Post assessment WQC assessors will score the
organisation based on Business Excellence Model
scoring criteria and prepare a feedback report.

20. Awards/Assessment Process - New
• Pre Assessment:
• For those that want it, WQC will do awareness
sessions to familiarise staff with the model and
the assessment process.

21. 18
Follow on action
• Identify areas for improvement
• Prepare Action Plan for improvement
• Implement Action Plan
• Repeat process in twelve months or
sooner if appropriate?
•Commit to a three year programme

22. Business Excellence
Questions ?