Personal Information
Organização/Local de trabalho
Greater San Diego Area United States
Cargo
Library Consultant
Setor
Education
Marcadores
performance measures
academic library
public library
adding value
context
value of libraries
libraries
outcomes
content
value proposition
robert taylor
communicating value
collaboration
value
outcome measures
market segmentation
impacts
assessment
evidence-based decision making
roi in libraries
community
co-creation
connection
peer libraries
benchmarking
special library
return on investment
roi
convenience trumpts eveything
the university of minnesota data and student succe
the library data impact project
bibliotech
value proposition design
business model generation
richar orr
the library cube
adding value in libraries archives and museums
the value of academic libraries: a comprehensive r
peter drucker
internet changes everything
library in the life of the user
core customer intelligence
idea store
just-in-time collections
mission of librarians
value of the library
jobs-to-be-done
calue co-creation
business model
customer focus
jobs to be done
adding value diamond
value pyramid
strategic planning
counting opinions
library as platform
intangible value
value add model
adding personal value
surplus value
co-creation of value
unique value proposition
building community
connectivity
value proposition map
library business model
time savings
adaptability
noise reduction
quality
ease of use
rober taylor
cost savings
logic model
what do customers value?
collaboraiton
library brand
library facilities
reference
eresources
public services
technicla services
service desks
problems with marc records
collections
metadata
discoverability
dealing with change
cataloging
interlibrry loan
instruction
google books
ebooks
acquisitions
library services
process measures
project outcome
museums
inputs
customer satisfaction
assessment in action
setting gaols
outputs
evaluation
sla san diego
libsat
libvalue
malcolm baldrige
3 rs of performance
performance measurement frameworks
six sigma
lean
critical success factors
holistic frameworks
balanced value impact model
sroi
garbage can model
balanced scorecard
management frameworks
key performance indicators
organizational effectivness
strategic triangle
iso 16439
total quality management
public libraries
academic libraries
data
contingent valuation method
economic impact benefits
cost-benefit methodologies
consumer surplus method
indirect use benefits
direct use benefits
return on investment (roi)
organizational value
personal value
non-use value
direct measures
use value
indirect measures
value of library information services
value of information
add value
10th northumbria conference
comparison
output measures
librarian
impact
national library
benefits
success
continuous improvement
listening
satisfaction survey
customers
net provider score
opportunity index
Ver mais
Apresentações
(21)Documentos
(2)Gostaram
(1)Creating a Culture of Innovation (in Libraries)
M.J. D'Elia
•
Há 9 anos
Personal Information
Organização/Local de trabalho
Greater San Diego Area United States
Cargo
Library Consultant
Setor
Education
Marcadores
performance measures
academic library
public library
adding value
context
value of libraries
libraries
outcomes
content
value proposition
robert taylor
communicating value
collaboration
value
outcome measures
market segmentation
impacts
assessment
evidence-based decision making
roi in libraries
community
co-creation
connection
peer libraries
benchmarking
special library
return on investment
roi
convenience trumpts eveything
the university of minnesota data and student succe
the library data impact project
bibliotech
value proposition design
business model generation
richar orr
the library cube
adding value in libraries archives and museums
the value of academic libraries: a comprehensive r
peter drucker
internet changes everything
library in the life of the user
core customer intelligence
idea store
just-in-time collections
mission of librarians
value of the library
jobs-to-be-done
calue co-creation
business model
customer focus
jobs to be done
adding value diamond
value pyramid
strategic planning
counting opinions
library as platform
intangible value
value add model
adding personal value
surplus value
co-creation of value
unique value proposition
building community
connectivity
value proposition map
library business model
time savings
adaptability
noise reduction
quality
ease of use
rober taylor
cost savings
logic model
what do customers value?
collaboraiton
library brand
library facilities
reference
eresources
public services
technicla services
service desks
problems with marc records
collections
metadata
discoverability
dealing with change
cataloging
interlibrry loan
instruction
google books
ebooks
acquisitions
library services
process measures
project outcome
museums
inputs
customer satisfaction
assessment in action
setting gaols
outputs
evaluation
sla san diego
libsat
libvalue
malcolm baldrige
3 rs of performance
performance measurement frameworks
six sigma
lean
critical success factors
holistic frameworks
balanced value impact model
sroi
garbage can model
balanced scorecard
management frameworks
key performance indicators
organizational effectivness
strategic triangle
iso 16439
total quality management
public libraries
academic libraries
data
contingent valuation method
economic impact benefits
cost-benefit methodologies
consumer surplus method
indirect use benefits
direct use benefits
return on investment (roi)
organizational value
personal value
non-use value
direct measures
use value
indirect measures
value of library information services
value of information
add value
10th northumbria conference
comparison
output measures
librarian
impact
national library
benefits
success
continuous improvement
listening
satisfaction survey
customers
net provider score
opportunity index
Ver mais