1. KRITHIKA V
Email ID: krithika.v7@gmail.com
Mobile Number: +91-9742764135
A competent, motivated and enthusiastic professional with 2+ years of IT experience as a Test Engineer
under the Domain Life sciences - Pharmacovigilance / Pharma R&D. Exposure to managing, governing
and supporting the project life cycle in agile methodology.
WORK EXPERIENCE
Company/Vendor : Accenture Services India Pvt. Ltd
Role : Associate Software Engineer
Duration : September 2014 – April-2016
TECHNICAL SKILLS
 Validation Management
 Functional Test Planning-Preparation-Execution
 Training Management
 My SQL, VB Scripting.
 Product Testing, User Acceptance Testing
 Application Lifecycle Management
 Systems development life cycle (SDLC)
 IBM-Rational-Quality Manager
 Pharmacovigilance / Pharma R&D
 Agile Methodologies
 Oracle Argus Safety[Versions 7.0 and above]
 Microsoft office (Word, Excel, Power-point)
 Excellent Knowledge and Experience of various Testing Methodologies, Testing Approaches,
STLC and Bug Life Cycle.
PERSONAL SKILLS
 Smart Worker
 Adaptability, Knowledge and Focus on work.
 Strong willingness to learn new skills and abilities.
 Good communication skills in written and verbal both.
 Keep myself calm in pressure situation.
CERTIFICATION
• ITIL Foundation Certificate in Service Management from AXELOS, 2016.

2. PROJECT & ROLE DESCRIPTION
 CLIENT : Ferring Pharmaceuticals Pvt. Ltd. [Sep 2014 - Feb 2015]
 PROJECT : Ferring - tArgus Implementation
 Title : Test Engineer
tArgus (V7.0.3): Implementation of drug based adverse event reporting to Regulatory Authorities in
global. Based on clinical trial adverse event report creation.
Roles and Responsibilities:
 Worked in Custom Reports Team
 I was involved in system testing of an Argus Application used to track the adverse & non adverse
event. Testing was based on Manual Testing.
 Worked in Requirement gathering and analysis, Design review, Case creation and maintenance
based on CT (Clinical trial)
 Involved in writing Test Cases for different Modules, test execution and reviewing test cases.
 Documenting, implementing, monitoring and enforcing all processes and procedures for testing
is established as per the standards defined by the organization.
 Responsible for Review of Test Scripts and quality based productivity.
 Tool used: Rational Jazz (RQM/Empirica Trace).
 CLIENT : MERCK [Feb 2015 - Apr 2016]
 PROJECT : MARRS (Merck Adverse Event Reporting and Review System)
 Title : Unit Test Engineer and Validation Engineer
ARGUS SAFETY (V8.0, 8.0.0.1): The project is associated with the upgrade of tool ‘Oracle Argus
Safety’ from an older version to a newer version, with the combination and implementation of
customizations and new interfaces.
Roles and Responsibilities:
 Unit/Code testing, debugging, documenting, implementing and maintaining software
applications.
 Perform Functionality, Integration and Regression Testing
 Interact with the developers and get the bug resolved on timely basis.
 Conduct UAT testing along with Customers.
 Interacting with clients on updating RS, CS and DS documents.
 Understanding high level scope, Requirement analysis, analyzing the system & business process.
 Involved in writing Unit Test Cases for different Modules, test execution and reviewing test
cases from a validation perspective.
 Validation and Testing of business functionalities.
 Documenting, implementing, monitoring and enforcing all processes and procedures for testing
is established as per the standards defined by the organization.
 ISIS (Integrated Safety Information system) is the project where we validated ARGUS 6.0.5
application and tested for the data migration. Performed E2B Import / Export activities,
Aggregate and Expedited Reporting, Workflow & case processing modules.
 Maintaining requirement traceability matrix to ensure the coverage.
 Proactively highlight issues/problems in the project and participate in status/weekly meetings.
 Verified Release Notes, Builds and other items before dispatch and involved in defect reporting.

3.  Responsible for Bug tracking and closure and regression analysis throughout the SDLC.
 Ensure the timely delivery of Test Cases of different testing milestones.
 Client interaction, status meeting and technical calls with offshore and onsite team.
 Responsible for Creating Generic & Project Specific Scripts.
 Responsible for Review of Test Scripts.
 Authored various SDLC document deliverables, including Requirement specification
(FRS, SRS and BRS), Design Specification, SOP’s and Job aids.
 Acted as a core member in the team, authored and executed most of the UAT scripts.
 Tool Used: ALM (Application Lifecycle Management).
Company/Vendor : QuintilesIMS
Role : Software Engineer
Duration : April-2016 – Till date
PROJECT & ROLE DESCRIPTION
 CLIENT : BMS [Apr 2016 – Till date]
 PROJECT : AWARE(Analytic Worldwide Adverse Event Reporting and Evaluation System)
 Title : Software Engineer
ARGUS SAFETY (V7.0.5): AWARE is used to identify our Operational phase (post Hypercare) and it
used to identify case processing/release management and various SOWS that we have in place with BMS
such as E2B, Network Connectivity, annual service agreements, enhancement work, and different data
extract projects to name a few.
Roles and Responsibilities:
 System administration and first level issue management.
 Provide first line assistance to end users of our Global Lifecycle Safety Platform ensuring
accurate logging and tracking of requests. Understanding high level scope, Requirement
analysis, analyzing the system & business process.
 Manage the incident and problem management process for assigned issues, communicate with
customers, service providers and system managers.
 Produce system specific reports with corrective actions if applicable, that are subsequently
reviewed with the relevant customers and make recommendations for improvements.
 Ensure that incident management key performance indicators, e.g. resolution time, in the
service level agreements with line of business are fulfilled Working on the issues and providing
the necessary evidence to the technical team to further resolve the issue.
 Assist in the generation of standard ad hoc query reports as required.
 Tracking and monitoring of customer issues.
 Troubleshoot errors associated with case reporting and E2B.
 Close liaison with second and third level teams and external vendors to work through complex
support issues.
 Ensures adherence to relevant support SOPs and WIs that relate to the provision of end user
support and can support audits as required.
 Implement, maintain and continually seek to improve procedures and processes used by the
team.
 With guidance can assist in the management and coordination of system deployments.

4.  Interact with software vendors, infrastructure services, and/or applications development to
quickly restore system issues having a wide impact.
 Play a key role in the communication cascade to customers, business partners and stakeholders.
 Coordinate with internal and external service providers in the area of incident, problem, and
change management.
 Participating in project calls and Incident review calls.
 Ability to establish effective working relationships with all customers, partners and co-workers.
 Exposure to: Infosario Service Now, Splunk, Axway and OBIEE Reports.
REWARDS AND RECOGNIZATION
• Best Performer of the yearly quarter in Accenture – Feb 2016.
ACADEMICS
COURSE BOARD/UNIVERSITY INSTITUTION YEAR OF PASSING
B.C.A Bangalore University Vijaya Degree College -
Bengaluru
2014
PUC(PCMB) Karnataka Pre
University Education
Board
National College –
Bengaluru
2011
S.S.L.C Karnataka Higher
Secondary Education
Tilak Memorial English
High School
2009
PERSONAL DETAILS
Date of Birth : 07 July, 1993
Gender : Female
Father’s name : Vijaya Kumar. V
Blood Group : O +ve
Address : #3, 1st
main road, Nandi nagar,
Pramod Layout
Bengaluru – 560 039
Nationality : Indian
OTHER DETAILS
Languages known : English, Kannada, Telugu & Tamil.
Hobbies : Pencil Sketching, Listening to music’s and Dancing.
Declaration: I hereby declare that the information furnished above is true to the best of my knowledge
and belief.
Place : Bengaluru (Karnataka)
Krithika V