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Generational
Differences @
Work
Presented By:
Janea S. McDonald, PHR
“Each generation
  imagines itself to be
more intelligent than the
one that came before it
and wiser than the one
  that comes after it.”
       --George Orwell
                     Edge Consulting, LLC.
Four Generations
               Traditionalists
                Born 1922-1945
               Baby   Boomers
                Born 1946-1964
               Generation      X
                Born 1965- 1979
               Generation      Y
                (Millennials)
                Born 1980-2000

                                Edge Consulting, LLC.
“Seek first to understand,
then to be understood.”
        - Stephen Covey



                       Edge Consulting, LLC.
% in Workforce




                 Edge Consulting, LLC.
Edge Consulting, LLC.
Edge Consulting, LLC.
Edge Consulting, LLC.
Edge Consulting, LLC.
Activity


 How text savvy are you?




                      Edge Consulting, LLC.
Edge Consulting, LLC.
www.parentshouldnttext.com




                             Edge Consulting, LLC.
Effects of Poor Communication
Turnover   rates
Tangible costs (recruitment,
 hiring, training, etc.)
Intangible costs (morale)
Grievances and complaints
Perceptions of fairness and
 equity
                           Edge Consulting, LLC.
Solutions
Inclusion
Common   ground
Conversations




                   Edge Consulting, LLC.
Edge Consulting, LLC.
Feedback
 Traditionalists-   “No news is good
  news.”
 Boomers- “Feedback once a year
  and lots of documentation.”
 Xers- “Sorry to interrupt but how am
  I doing?”
 Nexters- “Feedback whenever I
  want it at the push of a button.”

                                        Edge Consulting, LLC.
Motivators
 Traditionalists-use personal touch, perks
  that are visible signs of status
 Baby Boomers- Lots of public
  recognition, reward work ethic
 Generation X- time to pursue other
  interests, effective constructive
  feedback
 Generation Y- Encourage “can-do”
  attitude and positive personal self
  image

                                       Edge Consulting, LLC.
You are        Your
  valued and    experience
   needed.          is
                respected.




You will work
 with other      Do it your
   bright,         way.
  creative       Forget the
  people.          rules.



                    Edge Consulting, LLC.
Edge Consulting, LLC.
Traditionalists

What they like:         How to encourage
                          learning:
 Traditional            Don’t assume
  classroom structure     technophobia
                         Take time to discuss
 Not being singled
                          important points
  out                    Use at least a 12
 Practicing alone        point font on printed
                          materials
 Stress free            Organize handouts
  environment             in bullet or outline
                          form
                                       Edge Consulting, LLC.
Baby Boomers
What they like:             How to encourage
 Ice-breaker and             learning:
  introduction activities    Give plenty of time
 Working in a                to practice new skills
  creative,                  Avoid “role-playing”
  independent                Assign team projects
  manner                     Organize materials
 Spirit of collegiality
                              with headings and
 Lots of attention and       relevant info
  “talk” time                 underneath

                                             Edge Consulting, LLC.
Generation X
What they like:        How to encourage
 Very structured        learning:
                        Use pop-culture
  environment
                         examples
 Carefully laid out
                        Give lots of
  plans                  individual attention
 Using technology      Use bullet points,
                         graphics, and
                         white space

                                      Edge Consulting, LLC.
Generation Y
What they like:     How to encourage
 Active learning     learning:
                     Lots of activities
 Multi-tasking
                      with several steps
 More structure     Use most up-to-
                      date technology
                     Tie course or
                      program goals to
                      economic gain

                                   Edge Consulting, LLC.
Questions or
 comments?




Janea S. McDonald, PHR
Edge Consulting, LLC
janea@edgehrconsulting.com
228.265.2593

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Generational Differences @ Work

  • 2. “Each generation imagines itself to be more intelligent than the one that came before it and wiser than the one that comes after it.” --George Orwell Edge Consulting, LLC.
  • 3. Four Generations  Traditionalists Born 1922-1945  Baby Boomers Born 1946-1964  Generation X Born 1965- 1979  Generation Y (Millennials) Born 1980-2000 Edge Consulting, LLC.
  • 4. “Seek first to understand, then to be understood.” - Stephen Covey Edge Consulting, LLC.
  • 5. % in Workforce Edge Consulting, LLC.
  • 10. Activity How text savvy are you? Edge Consulting, LLC.
  • 12. www.parentshouldnttext.com Edge Consulting, LLC.
  • 13. Effects of Poor Communication Turnover rates Tangible costs (recruitment, hiring, training, etc.) Intangible costs (morale) Grievances and complaints Perceptions of fairness and equity Edge Consulting, LLC.
  • 14. Solutions Inclusion Common ground Conversations Edge Consulting, LLC.
  • 16. Feedback  Traditionalists- “No news is good news.”  Boomers- “Feedback once a year and lots of documentation.”  Xers- “Sorry to interrupt but how am I doing?”  Nexters- “Feedback whenever I want it at the push of a button.” Edge Consulting, LLC.
  • 17. Motivators  Traditionalists-use personal touch, perks that are visible signs of status  Baby Boomers- Lots of public recognition, reward work ethic  Generation X- time to pursue other interests, effective constructive feedback  Generation Y- Encourage “can-do” attitude and positive personal self image Edge Consulting, LLC.
  • 18. You are Your valued and experience needed. is respected. You will work with other Do it your bright, way. creative Forget the people. rules. Edge Consulting, LLC.
  • 20. Traditionalists What they like: How to encourage learning:  Traditional  Don’t assume classroom structure technophobia  Take time to discuss  Not being singled important points out  Use at least a 12  Practicing alone point font on printed materials  Stress free  Organize handouts environment in bullet or outline form Edge Consulting, LLC.
  • 21. Baby Boomers What they like: How to encourage  Ice-breaker and learning: introduction activities  Give plenty of time  Working in a to practice new skills creative,  Avoid “role-playing” independent  Assign team projects manner  Organize materials  Spirit of collegiality with headings and  Lots of attention and relevant info “talk” time underneath Edge Consulting, LLC.
  • 22. Generation X What they like: How to encourage  Very structured learning:  Use pop-culture environment examples  Carefully laid out  Give lots of plans individual attention  Using technology  Use bullet points, graphics, and white space Edge Consulting, LLC.
  • 23. Generation Y What they like: How to encourage  Active learning learning:  Lots of activities  Multi-tasking with several steps  More structure  Use most up-to- date technology  Tie course or program goals to economic gain Edge Consulting, LLC.
  • 24. Questions or comments? Janea S. McDonald, PHR Edge Consulting, LLC janea@edgehrconsulting.com 228.265.2593