2. Identify the factors that
can overcome barriers to
effective communication.
Interpersonal
Positive
Environment
Communication
Analyse some of the factors that
can overcome barriers to
communication.
Describe some factors that can
overcome the barriers to
communication.
Identify different factors that can
overcome barriers to
communication.
3. Identify the factors that can overcome barriers to
effective communication.
OvercomingBarriersto
Communication
30 November 2022
Physical Difficulties Inadequate Adaptation
4. Identify the factors that can overcome barriers to
effective communication.
OvercomingBarriersto
Communication
30 November 2022
Physical Difficulties Inadequate Adaptation
5. Identify the factors that can overcome barriers to
effective communication.
OvercomingBarriersto
Communication
30 November 2022
Physical Difficulties Inadequate Adaptation
Starter Quiz
1. What does
overcoming a barrier
to communication
mean?
2. Why do we need
to overcome barriers
to communication?
3. Give an example of
a barrier to
communication and
how we could
overcome it in a care
setting?
Being able to overcome barriers to communication can lead
to positive communications and the development of trusting
and respectful relationships.
Do you agree with the above statement?
Give a minimum of 3 key words and 1 connective.
WRAPPER
6. Identify the factors that can overcome barriers to
effective communication.
OvercomingBarriersto
Communication
30 November 2022
Physical Difficulties Inadequate Adaptation
Overcoming
Barriers to
Communication
Adapt the Environment
Calm Tone
How can we overcome barriers to
communication?
Staff Training
7. Identify the factors that can overcome barriers to
effective communication.
OvercomingBarriersto
Communication
30 November 2022
Physical Difficulties Inadequate Adaptation
Adapting the Environment
Why is it important to adapt the environment?
- To ensure it is suitable for facilitating positive communications.
- To meet individuals’ diverse and specific communication needs.
- To prevent poor communications and misunderstandings.
Examples of adapting the environment in early years’ settings:
Use visual and tactile information displays that provide information about specific
activities for children, i.e. they can be colour and texture coded, include photographs,
pictures, symbols and objects of reference.
Reduce noise levels by creating quiet areas and times for different activities with children
so that they can listen and actively participate in interactions.
Ensure there are quiet, well-lit areas available where individuals can meet, communicate
and interact.
For individuals who have difficulties with speech due to a condition or illness, provide
opportunities for the use of other communication methods such as sign language,
pictures and photographs.
8. Identify the factors that can overcome barriers to
effective communication.
OvercomingBarriersto
Communication
30 November 2022
Physical Difficulties Inadequate Adaptation
A poem:
It’s not so much what you say
As the manner in which you say it;
It’s not so much the language you use
As the tone in which you convey it;
“Come here!” I sharply said,
And the child cowered and wept.
“Come here”, I said -
He looked and smiled
And straight to my lap he crept.
Words may be mild and fair
And the tone may pierce like a dart;
Words may be soft as the summer air
Calm Tone
But the tone may break my heart;
For words come from the mind
Grow by study and art –
But tone leaps from the inner self
Revealing the state of the heart.
Whether you know it or not,
Whether you mean or care,
Gentleness, kindness, love and hate,
Envy, anger, are there.
Then, would you quarrels avoid
And peace and love rejoice?
Keep anger not only out of your words –
Keep it out of your voice.
~Author Unknown
9. Identify the factors that can overcome barriers to
effective communication.
OvercomingBarriersto
Communication
30 November 2022
Physical Difficulties Inadequate Adaptation
Calm Tone
Using a calm tone of voice:
- Can evoke feelings of reassurance, kindness
and encouragement. Communications that are
conducted in a calm tone of voice will be more
positive in nature and therefore more likely to
be effective.
- Is a good technique for distracting individuals
and engaging them; a calm tone of voice will
capture their focus.
- Can diffuse feelings of anger, frustration and
anxiety; it can help individuals to calm down
- Promotes understanding and active listening.
10. Identify the factors that can overcome barriers to
effective communication.
OvercomingBarriersto
Communication
30 November 2022
Physical Difficulties Inadequate Adaptation
Training Staff
• Communication training for staff in health, social care and early years settings, i.e.
induction training and standards, qualifications, training for communicating with
individuals with specific communication needs, e.g. deafness, visual impairments,
language differences
• Training for staff in working with interpreters, sign language and advocates.
• Using communication aids with individuals, such as communication passports,
voice-activated software, augmentative and alternative communication (AAC).
• Reading current research studies and good working practices for overcoming
barriers to communication.
11. Identify the factors that can overcome barriers to
effective communication.
OvercomingBarriersto
Communication
30 November 2022
Physical Difficulties Inadequate Adaptation
Discuss how using a calm tone of voice can overcome
difficulties when communicating with an individual who has
dementia.
Watch the video clip ‘Communication workshop’:
www.youtube.com/watch?v=gwyUHHDEhRQ
Describe three different ways to overcome barriers to
communication.
Produce an information handout for carers that provides
information and guidance about the different barriers to
communication and how to overcome them.
C
h
a
l
l
e
n
g
e
12. Identify the factors that can overcome barriers to
effective communication.
OvercomingBarriersto
Communication
30 November 2022
Physical Difficulties Inadequate Adaptation
Ask your partner three questions that will test their
knowledge of the key learning points from today’s
lesson.
