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SUMMARY OF IDEAS
FROM WORKSHOPS
WITH 5,000 PEOPLE
1. NO EXCUSES
The excuse culture
DON’T MAKE EXCUSES
 Get things done
 Don’t be vague or evasive
 Don’t use jargon
(unless with specialists who know the
lingo)
 Don’t use bullshit
 Keep politics to a minimum
Spotting waffle
Think straight = talk straight
HATE WAFFLE
 Waffle is the enemy of a clear decision
 Take the time to think first
 Think straight then talk straight
 Don’t do spontaneous word dumps
 Ask for five minutes of their time
 When’s convenient for you to talk?
2. PROGRESS NOT PERFECTION
Quantitative v Qualitative tasks
Just doing it, or doing it well?
PROGRESS NOT PERFECTION
 Perfectionist bosses demoralise staff
by consistently redoing their work
 Perfectionists in a team take too long
agonizing, putting pressure on colleague
 Go for highest standards & finish the job
DO IT FAST OR DO IT PROPERLY
 Quantitative tasks can neither be done we
nor badly
 Get them done fast with minimum fuss
 Qualitative tasks need time and thought
 By having clear set times for the quant,
we can think harder about the qual.
 Am I just doing it, or am I doing it well?
3. TAME TECHNOLOGY
The one-touch approach
Technology morals
Make it work for you,
not the other way around
MEETING & EMAIL ETIQUETTE
 Only call meetings when really
necessary
 Make them short
 Turn up, prepare properly, stay on
theme
 Never touch an email more than once
 Read it, then action it, file it, or delete it
 Use a different medium if you can
 Don’t be an email thief and steal time
4. DON’T DELAY
Brevity equals intelligence
Tasks do not improve if delayed
Tripwires and fail-safes
SHARPER, SMARTER, FASTER
 Brevity equals intelligence
 The shorter the better
 Edit first before wasting others’ time
 Tasks do not improve if they are delayed
 So don’t put things off – they get worse
 If in doubt, do the worst first
 Free up time for important stuff
 Set up tripwires for stuff you’ll forget
5. The PERFECT SYSTEM
Personal priority
Emotional importance
Reason for doing
Financial value to you
Everyone else’s priorities
Chronological sift
Time shifts
Try them out
and create your own style
TOWARDS A
MANIFESTO
FOR A
BETTER WAY
OF WORKING
NO EXCUSES
PROGRESS NOT PERFECTION
MEETING & EMAIL ETIQUETTE
SHARPER SMARTER FASTER
HATE WAFFLE
DO IT FAST, DO IT PROPERLY
Kevin Duncan
www.expertadviceonline.com
Twitter: @kevinduncan
07979 808770

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