1. TQM Advantges &
Disadvantages
Made by Kashish Wilson
MMCP MM(DU) Mullana

2. CONTENTS:-
 .Introduction
 .Key elements of tqm
 ..Advantages and Disadvantages
 .Importance of TQM in pharma industry

3. INTRODUCTION
 .Total quality management is defined as an integrated organizational effort designed to improved quality at every level.
 The goal is customer satisfaction
 Key Elements- 1. Focus on the customer
2. Employee Involvement
3. Continous improvement
GURU’S OF TQM : 1–W Edward Deming - Best known of early pioneers in Japan in 1954 .
2. Joseph Juran – He defines quality as fitness for use in terms of design, conformance, availability, safety and field use.
3.Philip Crosby- He defines Quality as conformance to requirements not “Goodness”.
4. Taguchi – He believed it is preferably to design product that is prone to any change in manufacturing process.
5.Armand V Feigenbaum – He defined it as an effective system for integrating quality development ,quality maintenance and quality
improvement efforts of the various groups within as organisation.
6. Dr. Kaoru Ishikawa – He made many contributions to quality ,the most noteworthy being his total quality viewpoint.

4. Advantages
.Improved quality
.Employee
participation
.Team work
.Working
relationships
Disadvantages
.Initial
introduction cost
.workers resistant
to change

5. Importance Of TQM In Pharma Industry
HANDLING STORAGE PACAKAGING
FACILITIES AND
EQUIPMENTS STERILE AREAS