5. Important New Capabilities …Shipping right away Service Desk 1.3 Service Billing Directory Services Policy Management
6. PSA Integration – Sneak Preview Supports all major PSA’s with one module Connectwise (GA in June) Autotask (Q3) Tigerpaw (Q3) Fully supported by Kaseya; Freely available Top features: Synchronization of customers, staff, tickets Two way ticketing Unique ability to control synchronization and mapping Dashboard to monitor integration and exceptions
7. Kaseya Certification ProgramAvailable beginning May 15 The Certification Program: Formal recognition of a level of proficiency in the knowledge and practice of the Kaseya platform Theory and Practice on the Kaseya Core The Value to the Customer The certificate holder makes eligible the company for immediate Priority Support Access to Priority Support Immediate access to Level 2 support More benefits to come…
Another cool “Vegas Photo” (Perhaps a party photo from last year? Twister?)Summarization banter with Mark and IEnjoy the show and remember any logisticsExciting Keynotes…Better PartiesThis past year we delivered on the promise of K2. We promised a lot and we delivered a lot. But we are just beginning. In the coming year, you will see a steady flow of new functionality, better services, and more automation.
SD 1.3 Significant performance improvements Quick view of all tickets per organization Greatly simplified data entry forms Strong integration with Service Billing and Session Timer Tasks – mini project management
Quick view
Quick Monitor – event monitoring, service monitoring, process monitoring
