1. Accelerate your business decisions
Communications Lifecycle Management
Superior service and results delivered by the communications experts

2. Focus on what you do best.
We’ll manage the rest.
Managing communications has always been challenging. Now, Our comprehensive Communications Lifecycle Management
the Mobile Revolution is making this task even more complex. (CLM) solutions address your communications challenges
The rise of the smartphone and tablet has given power to by leveraging your business intelligence. Our experts identify,
employees who demand access to data anywhere, anytime. It validate and benchmark service costs with our proprietary
also has placed a greater burden on IT organizations which industry database. We then recommend and execute the
are now responsible for managing up to five times the amount right business decisions which enable us to manage your
of communications and devices. Somehow you must gain communications more effectively and at a lower overall cost.
control, but at the same time, you need to concentrate on the
core business in order to achieve the greatest results.
The Advocate Way
“Our premier CLM solutions deliver For over 11 years, Advocate Consulting has delivered
superior performance while saving proven CLM solutions to enterprises across the globe.
companies over $20 per employee Our team of experts have the knowledge and experience
to improve management insight and operational efficiencies,
every month.” reduce costs and maximize ROI.
Advocate Consulting’s
complete CLM solutions
leverage your business
intelligence and lower
communications costs.

3. Make the invisible visible
To make productive, intelligent decisions you must be armed
“Business intelligence is the ability to
with the right facts and figures. Gaining visibility to hidden data gather, store, analyze and provide access
is what makes it so challenging. Without a complete view, it’s to data to help enterprise users make
impossible to get an accurate picture of your communications
better business decisions.”
services and expenses.
That’s why companies depend on Advocate Consulting.
Our experts make the invisible, visible. We understand
how to capture and utilize data so that you can achieve a
competitive advantage by streamlining processes, reducing
costs and improving overall performance. This gives you more
time to focus on core business objectives.
An effective CLM solution requires a powerful mix of analytics,
reporting and policies. Our knowledgeable experts will provide
the following:
Analytics:
n Leverage analytics to continuously optimize
communications expenses
n Create financial comparisons to drive best
behavior compliance
n Identify exceptions, trends and policy violations
Reporting:
n Multi-level capabilities include Global,
Business Unit, Cost Center and Individuals
n Automate exception handling
Policy:
n Financial policy management
n Active policy management to best support
the business
n Monitor accounts payable
n Usage – voice, data and text

4. Gain insight and optimize
expenses
Enterprise mobility has placed additional pressures on
reducing communications costs. Today your responsible
for managing more usage, devices and services. How do
you cut costs and increase efficiencies if you don’t have a
grasp on all the data necessary to make the right decisions?
Our Expense Management service provides the expertise and
support to help you drive down costs and optimize operations
within your organization. Our service offers many benefits:
Create visibility into total fixed and mobile
communications spend
Automate time consuming processes Wireline (Fixed) Management:
We manage all of your carriers and provide a single process for
Integrate local, regional and global offices
establishing new services, and the moves, adds, changes, and
Effectively manage all services and expenses disconnects (MACD) of existing services to ensure voice, data
without expanding resources and costs are continually optimized.
Increase accuracy n Project Management
n Inventory Management
Invoice and Audit Management:
Leverage our experienced professionals and best-in-class n Digital portal interface
Enterprise Management system to identify billing errors, n Comprehensive reporting and analytics
file disputes and recover credits with carriers. Additional
capabilities include: Mobile Management:
n Invoice Logging You will receive a single process for all mobile MACD requests
for results that guarantee ongoing cost containment
n Invoice Review & Audit
and control.
n Dispute Management n Order new device(s) or line of service
n MAC/MARC Attainment Management n Replace/Upgrade device
n Payment remittance n Change carriers/plans/features
n Deactivate service
n Transfer of liability
n Comprehensive reporting and analytics
“By validating every step of the process,
we’re able to deliver an average of 25%
savings on total communications spend.”

5. Take control and minimize risks “Our powerful, highly scalable platform
The Mobile Revolution is accelerating the use of mobile devices has the flexibility to be deployed
within the workplace, and the BYOD/CYOD trend will continue at on-premise or in the cloud. It is clearly
a rapid pace. Enterprise mobility is creating a growing demand
for ways to monitor, manage and secure these devices.
the industry’s most comprehensive
solution for the enterprise.“
n How are you minimizing security risks?
n Do you have policies in place and are they being enforced? We offer:
n Do you have the expertise to support multiple
n Centralized management of software distribution
devices and platforms? and corporate applications
n Are you effectively controlling inventory and costs?
n Policy configuration and enforcement
Advocate Consulting’s Mobile Device Management
n Mobile data security
(MDM) provides a proactive solution that allows you to take n Support for corporate and individual liable devices
control and minimize financial and security risks associated
with corporate-owned and individual-owned mobile devices. n Inventory Management
Our team of experts design and deliver a fully functional
n Device provisioning and support
MDM plan in less than 30 days, enabling you to respond to
business demands in an efficient and secure manner. n Help Desk support
Our best-in-class MDM service includes everything you need to n Content Management
take control of your mobile environment so that you can focus
on core business objectives. n Device tracking and management
n iOS, Android, Blackberry and Windows support
n International support

6. Deliver the right solution
Identifying the right vendor(s), negotiating the best deal, ordering Stay focused on your core business knowing that our
services and implementing a communications initiative are all Provisioning team leverages their deep knowledge of
time consuming, resource intensive and potentially risky. If you technologies, experience and relationships with service
make the wrong decisions or are unable to deliver the right providers to drive all communications activity in the most
solution, your business is in serious jeopardy. expeditious and cost effective way.
Advocate Consulting provides you with the knowledge and
expertise needed to ensure you receive the best negotiated
communications plan(s) with local, regional and global carriers.
“Our experts help the enterprise
competitively buy and implement the
full range of Wireless, WAN, Internet,
Local Voice, Long Distance and
Conferencing services – from contract
negotiations to trouble management
and support.”
Advocate Consulting’s Expert Provisioning Services
Wireless
Sourcing & Implementation Post-Implementation
WAN Vendor Selection Management Support
n Benchmarking / n Project n Inventory
Internet RFQ Management Management
Local Voice
n Contract n Service Order n Trouble
Negotiations Management Management
Long Distance n Installation
Management
Conferencing

7. Exceed customer expectations
Advocate Consulting’s Help Desk service provides the expertise Wireline Support:
your organizations requires to respond quickly and effectively to Our Customer Support Specialists become your single point of
end user issues. Our premium Help Desk support allows you to contact for outages, line issues, bandwidth issues and all other
fully outsource all of your communications management needs issues related to your communications network.
so that you can remain focused on the core business activities. We will interface with your carriers as needed to ensure issues
Our team of experienced and knowledgeable support staff are resolved quickly. Updates on outages are provided to
acts as the single point of contact and manages a wide range of you regularly until the issue is resolved.
end-user support issues and trouble management requests for
Blackberry Enterprise Server
both mobile and wireline services.
(BES)/Messaging Server User Management:
Mobile Support: This service provides you with BES user administration
Our technical support staff provides the subject matter including user setup, password resets, and account
expertise required to manage your devices – from activation to deactivation.
troubleshooting connectivity issues with internal email servers.
Our team provides support across all carriers, platforms (iOS,
Android, Blackberry, Symbian and Windows) and devices “Clients consistently rate our expert
domestically and internationally. support service 98% or higher in customer
satisfaction.”
Advocate Consulting Help Desk Features
n Tier 1 and Tier 2 support
n Configuration, passcodes and other service requests
n Policy support and enforcement
n International carrier and multi-lingual support
n Billing support
n Dedicated toll free number and email address
n Custom and third party application support

8. While you’re focusing on the core
business, our CLM experts drive results:
n Deliver on average, 25% savings on total
communications spend
n Reduce wireless costs by 20% or more
n Save over $20 per employee/month
n Receive best negotiated contract plans with
local, regional and global carriers
n Quick response and resolution of issues by
exceptional Help Desk
About us:
Advocate Consulting is a leader in accelerating business decisions by transforming enterprise challenges into a strategic
advantage through enabling cloud, mobile, communications, and collaboration technologies. From strategy development to
execution and management, Advocate Consulting drives productivity, efficiency, and cost containment for a wide range of
enterprise clients around the world.
Visit Advocate Consulting for more information about our offerings
678.987.5900 • www.advocateconsulting.com
© 2012 Advocate Networks, LLC. All rights reserved. Advocate Consulting is a trade name of
Advocate Networks. AN-CO-11-12