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TALENT
MANAGEMENT
TODAY
Jesús Guerro
Ok.. Let´s talk
about
TALENT..
What does It
really mean?
Jesus Guerro
R
ü  Initiative
ü  Vision/Intuition
ü  Creativity
ü  Sociability
ü  Adaptability
ü  Expertise
ü  WIT
ü  Integrity
ü  Courage Jesus Guerro
R
MANAGING TALENT IS
IMPOSSIBLE
Someone said:
“ Trying to manage talent…
is like bathing a cat
or
Pasting gelatin in the wall”
Jesus Guerro
R
So..what can we can do?
1º) IDENTIFY IT
2º) SEDUCE IT
3º) INTEGRATE IT
&
4º) INSPIRE IT!
Jesus Guerro
R
ACQUISITION
DEVELOPMENT
RETENTITION
RENEWAL
Jesus Guerro
R
THEN….
WHY
TALENTMANAGEMENT
IS
SO CRUCIAL?
Jesus Guerro
R
“TALENT is the
Most important ASSET in
Organizations.”
“Money is only a commodity
Talent is what make differece!
“Most Competitive Firms
are those capable to
Keep an ongoing renewing
stream of Talent”
Jesus Guerro
R
40% of companies are reporting loss of personnel as ONE
OF THREE main concerns (SHRM)
38% of employers say lack of qualified talent results in the
major cause of productivity lost. (Aflac) 
When companies select the top 20% most talented
candidates for a role, they frequently realize :
- 10% increase in productivity
- 20% increase in sales,
- 30% increase in profitability,
- 10% decrease in turnover and
- 25% decrease in unscheduled absences (Gallup) 
Companies that increase their number of talented managers
and double the rate of engaged employees achieve, on
average, 147% higher earnings per share than their
competition (Gallup)
  Jesus Guerro
R
Companies survive
By Innovation
And..
There is not Innovation
Without Talent…
TALENT MAKES THINGS
HAPPEN
Jesus Guerro
R
But…
WHY
TALENTMANAGEMENT
IS
SO COMPLEX
TODAY?
Jesus Guerro
R
1.- CHANGING TRENDS
2.- EMERGING SKILLS
3.- GLOBALITY
4.- DIVERSITY
5.- VISIBILITY
6.- ACCESSIBILITY
(SOCIAL NETWORKS)
Jesus Guerro
R
“At General Electric
Managers spend 25%
of time supporting
Others´ Talent Development”
“Talent Management is not an
exclusive HR matter for longer
but one of most important
Managerial Skills
at any level”
Jesus Guerro
R
WHAT DOES
FAILING IN TALENT
MANAGMENT
MEAN
IN TERMS OF
ORGANIZATIONAL
COSTS?
Jesus Guerro
R
Total turnover in 2014: 15.7% of the workforce
(Compensation Force) 
$11 billion is lost annually in USA due to
employee turnover (Bloomberg BNA)
Total voluntary turnover in 2014: 11% of the
workforce (Compensation Force) 
Cost of replacing entry level employees: 30-50%
of their annual salary (ERE Media) 
Cost of replacing mid-level employees: 150% of
their annual salary (ERE Media) 
Cost of replacing high-level or highly specialized
employees: 400% of their annual salary (ERE
Media) ”
Jesus Guerro
R
When someone leaves
The Company
She/he makes a
Bleeding Hurt
The bleeding flow will
depend on:
-  Influence
-  Singularity
Jesus Guerro
R
Expected Vacancies Unexpected Outflows
-  Expansion
-  Retirement
-  Promotion
-  Mobility
-  Layoff
GAP
Level of
Damage?
Internal External
-  Team Role
-  Informal Role
-  Know How
-  Value Sharing
-  Customers
-  Institutions
-  Shareholders
-  Partners
Uncertainty
Lack of control
Productivity fall
Sales/Shares Fall
Value
Lost
Profile
Singularity
TALENT
MANAGEMENT
Strategic Fit
Speed
HR
Search
Firm
BUSINESS
MANAGERS
AREA Region
Which First?
People
or Strategy?
ORG.
Layers
Jesus Guerro
R
A
GENERAL
RETENTION STRAEGY
FOR
ALL THE STAFF?
Jesus Guerro
R
50% of organizations report difficulty recruiting
for full-time, regular positions over the past 12
months (SHRM)
42% of companies struggle to retain top talent
(CareerBuilder) 
Only 34.1% of American workers are engaged,
49.5% of employees are "not engaged" and 16.5%
are "actively disengaged" (Gallup).
33% of leaders at organizations with 100+
employees are currently looking for a job at
another organization (Modern Survey) 
Jesus Guerro
R
Only 45% of employees plan to stay at their jobs for at least
another year (MetLife)
1 in 3 workers will change jobs in the next 6 months (Saba
Software) 
Only 47% of employees report feeling very loyal to their
company (Metlife) 
28% of employees have considered leaving their employer
and moving to a competitor in the last 12 months (Mercer) 
35% of employees report they will search a new job if they
do not receive a pay raise in the next year (Glassdoor) 
33% of leaders at organizations with 100+ employees are
currently looking for a job at another organization
(Modern Survey) 
44% of employees say they would consider taking a job
with a different company for a raise of 20% or less
(Gallup)  Jesus Guerro
R
Impact in
Business
Flow
Scarce of Skills in Market
Damage
IDENTIFYING CRITICAL EMPLOYEES
Jesus Guerro
R
HOW
CAN COMPANIES
REINFORCE
EMPLOYEE
ENGAGEMENT?
Jesus Guerro
R
Higher workplace engagement leads to 37% lower absenteeism,
41% fewer safety incidents, and 41% fewer quality defects.
Employee engagement programs can increase profits by $2400 per
employee per year (Workplace Research Foundation) 
Organizations that have over 50% employee engagement retain over
80% of their customers (Demand Metric) 
An engaged employee costs $127.76 per month in lost productivity
due to unhealthy days, while an actively disengaged employee costs
$236.20 (Gallup)
 
Highly engaged employees are:
- 2.5 times more likely to stay at work late if something needs to be
done after the normal workday ends 
more than twice as likely to help someone at work even if they don’t
ask for help 
-  more than three times as likely to do something good for the
company that is not expected of them 
-  more than five times as likely to recommend that a friend or
relative apply for a job at their company (Temkin Group)
u However: Only 55% of organizations have an explicit employee
engagement strategy (Edelman)  Jesus Guerro
R
Belief in senior leadership is the strongest engagement
driver, growth & development is the second (Modern Survey)
 
32% of Companies have seen an increase in retention as a
result of increasing their educational requirements
(CareerBuilder) 
Only 59% of employees say they can "grow and develop" at
their organization (Modern Survey)
Employees who believe their managers can highlight their
strengths are 71% more likely to feel engaged and
energized (The VIA Institute on Character) 
 
Employees who are supervised by highly engaged managers
are 59% more likely to be engaged but only 27% of workers
strongly agree that the feedback they currently receive helps
them do their work better (Gallup) 
The main factor in workplace discontent is not wages,
benefits or hours, but the boss (Gallup) Jesus Guerro
R
•  THE VALUES OF NEW GENERATIONS!
•  Only 29% of millennials are engaged at work, , 55% are
not engaged and 16% are actively disengaged (Gallup
•  Millennial turnover costs the U.S. economy $30.5 billion
annually in US (Gallup)
•  25% of Millennials believe that staying at a job for seven
months indicates they're loyal; Boomers believe that
number is five years (Ultimate Software) 
•  44% of Millennials say, if given the choice, they expect to
leave their current employers in the next two years
(Deloitte) 
•  50% of millennials say they would consider taking a job
with a different company for a raise of 20% or less.
•  30% of them report that higher salary is the biggest
contributor to their loyalty, compared to 20% of the
broader workforce (Gallup)
•  42% of millennials say opportunities for career
progression is the most desirable quality in a workplace,
competitive, Wages, (34%), flexibility at job (24%) (PWC) 
•  Only about 20% of Millennials want to advance if it
means spending less time with their families / personal
lives (Boston College) Jesus Guerro
R
Contribution to Performance
Value
Sharing
CareTraining
Coaching
Leaving
OUT ?
Organizations in which employees are primarily motivated by
shared values and a commitment to a mission and purpose are
nine times more likely to have high customer satisfaction
Jesus Guerro
R
HOW TO IMPLEMENT
An
EFFICIENT
TALENT ACQUISTION
SYSTEM?
Jesus Guerro
R
Acquisition means, Likely,
The most important
Stage in
Talent Management
Advanced Acquisition process
Is directly related with
Company´s Success
Talent attracts Talent
Jesus Guerro
R
Performance Level
Time
Outflow
Incorporation
Jesus Guerro
R
Performance Level
Time
Ou#low	
Incorpora.on	
Jesus Guerro
R
WHY
COMPANIES USE
HEADHUNTING FIRMS?
-  CONFIDENTIALLITY
-  PRECISE NETWORKING
-  REDUCING SCALE (FILTER)
-  PROFESSIONAL ASSESMENT
-  OBJECTIVITY
-  AVOIDING “NO” ANSWERS
-  EMPOWER BRANDING
Jesus Guerro
R
OPERATIONS

TECHICAL LEADERS

MID-MANAGEMENT

TOP-MANAGEMENT

C-LEVEL

BOARD

RECRUITMENT

-  Managing Volume

-  High Rotation

-  Fast Process

-  Broad Visibility

-  Intuition

-  Automation

HEADHUNTING

-  Managing Scarcity

-  Low Rotation

-  Accuracy

-  Patient Process

-  Confidentiality

-  Business Acumen

-  Personal Approach

CHOOSING OUR PARTNERS

RECRUITMENT vs HEADHUNTING

SPECIALIZATION

-  CRITICITY

-  HARD SKILLS

-  SCOPE

Jesus Guerro
R
33	33	
The 3-Steps Challenge in Acquisition Process
1.- Identification
2.- Attraction
3.- Seduction
By Accessing a Broad High-Quality
Networking
By Keeping a Personal
& Knowledgeable Approach
By Communicating our Client´s
Goals & Values
Jesus Guerro
R
TALENT MANAGEMENT – THE VIRTUOUS PROCESS
ORGANIZATION	
- 	Determina,on	
- 	Coordina,on	
- 	Awareness	
- 	Candor	
- 	Emo,onal	
Intelligence	
- 	Intui,on	
- Collaterals	
HEADHUNTER	FIRM	
	Business	Acumen	
	Networking	
	Personal		Touch	&Track	
	Trust	&ConfidenFal	Client	Insight	
Premium	Service	Oriented	-	FiJng	
	IntuiFon	
RECRUITING			PARTNER	
	High	Vol.	Capacity	àFront	&	Back	Office	
	Pull	of	Resources	–	TesFng	AutomaFon		
	Speed		
	Cost	Driver	oriented	
Junior	Profiles	
	AJtude	
	Sharpness	
	Wit	,	Punch	
	Empathy	
	CommunicaFon	
Some	SpecializaFon		
	Learning	Curve	
	CollaboraFve	
Senior	Profiles	
	RelaFonships	
	Integrity	
	Know	How	
	Full	ExperFse	
	Affinity	/	InFmacy	
	CommunicaFon		
	Learning	Curve	
	CollaboraFve	
HR	Business	
Partners	
Business	Managers	
Jesus Guerro
R
THANK YOU
VERY MUCH!!
Jesus Guerro
R

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Talent Management Today - Jesus Guerro

  • 2. Ok.. Let´s talk about TALENT.. What does It really mean? Jesus Guerro R
  • 3. ü  Initiative ü  Vision/Intuition ü  Creativity ü  Sociability ü  Adaptability ü  Expertise ü  WIT ü  Integrity ü  Courage Jesus Guerro R
  • 4. MANAGING TALENT IS IMPOSSIBLE Someone said: “ Trying to manage talent… is like bathing a cat or Pasting gelatin in the wall” Jesus Guerro R
  • 5. So..what can we can do? 1º) IDENTIFY IT 2º) SEDUCE IT 3º) INTEGRATE IT & 4º) INSPIRE IT! Jesus Guerro R
  • 8. “TALENT is the Most important ASSET in Organizations.” “Money is only a commodity Talent is what make differece! “Most Competitive Firms are those capable to Keep an ongoing renewing stream of Talent” Jesus Guerro R
  • 9. 40% of companies are reporting loss of personnel as ONE OF THREE main concerns (SHRM) 38% of employers say lack of qualified talent results in the major cause of productivity lost. (Aflac)  When companies select the top 20% most talented candidates for a role, they frequently realize : - 10% increase in productivity - 20% increase in sales, - 30% increase in profitability, - 10% decrease in turnover and - 25% decrease in unscheduled absences (Gallup)  Companies that increase their number of talented managers and double the rate of engaged employees achieve, on average, 147% higher earnings per share than their competition (Gallup)   Jesus Guerro R
  • 10. Companies survive By Innovation And.. There is not Innovation Without Talent… TALENT MAKES THINGS HAPPEN Jesus Guerro R
  • 12. 1.- CHANGING TRENDS 2.- EMERGING SKILLS 3.- GLOBALITY 4.- DIVERSITY 5.- VISIBILITY 6.- ACCESSIBILITY (SOCIAL NETWORKS) Jesus Guerro R
  • 13. “At General Electric Managers spend 25% of time supporting Others´ Talent Development” “Talent Management is not an exclusive HR matter for longer but one of most important Managerial Skills at any level” Jesus Guerro R
  • 14. WHAT DOES FAILING IN TALENT MANAGMENT MEAN IN TERMS OF ORGANIZATIONAL COSTS? Jesus Guerro R
  • 15. Total turnover in 2014: 15.7% of the workforce (Compensation Force)  $11 billion is lost annually in USA due to employee turnover (Bloomberg BNA) Total voluntary turnover in 2014: 11% of the workforce (Compensation Force)  Cost of replacing entry level employees: 30-50% of their annual salary (ERE Media)  Cost of replacing mid-level employees: 150% of their annual salary (ERE Media)  Cost of replacing high-level or highly specialized employees: 400% of their annual salary (ERE Media) ” Jesus Guerro R
  • 16. When someone leaves The Company She/he makes a Bleeding Hurt The bleeding flow will depend on: -  Influence -  Singularity Jesus Guerro R
  • 17. Expected Vacancies Unexpected Outflows -  Expansion -  Retirement -  Promotion -  Mobility -  Layoff GAP Level of Damage? Internal External -  Team Role -  Informal Role -  Know How -  Value Sharing -  Customers -  Institutions -  Shareholders -  Partners Uncertainty Lack of control Productivity fall Sales/Shares Fall Value Lost Profile Singularity TALENT MANAGEMENT Strategic Fit Speed HR Search Firm BUSINESS MANAGERS AREA Region Which First? People or Strategy? ORG. Layers Jesus Guerro R
  • 19. 50% of organizations report difficulty recruiting for full-time, regular positions over the past 12 months (SHRM) 42% of companies struggle to retain top talent (CareerBuilder)  Only 34.1% of American workers are engaged, 49.5% of employees are "not engaged" and 16.5% are "actively disengaged" (Gallup). 33% of leaders at organizations with 100+ employees are currently looking for a job at another organization (Modern Survey)  Jesus Guerro R
  • 20. Only 45% of employees plan to stay at their jobs for at least another year (MetLife) 1 in 3 workers will change jobs in the next 6 months (Saba Software)  Only 47% of employees report feeling very loyal to their company (Metlife)  28% of employees have considered leaving their employer and moving to a competitor in the last 12 months (Mercer)  35% of employees report they will search a new job if they do not receive a pay raise in the next year (Glassdoor)  33% of leaders at organizations with 100+ employees are currently looking for a job at another organization (Modern Survey)  44% of employees say they would consider taking a job with a different company for a raise of 20% or less (Gallup)  Jesus Guerro R
  • 21. Impact in Business Flow Scarce of Skills in Market Damage IDENTIFYING CRITICAL EMPLOYEES Jesus Guerro R
  • 23. Higher workplace engagement leads to 37% lower absenteeism, 41% fewer safety incidents, and 41% fewer quality defects. Employee engagement programs can increase profits by $2400 per employee per year (Workplace Research Foundation)  Organizations that have over 50% employee engagement retain over 80% of their customers (Demand Metric)  An engaged employee costs $127.76 per month in lost productivity due to unhealthy days, while an actively disengaged employee costs $236.20 (Gallup)   Highly engaged employees are: - 2.5 times more likely to stay at work late if something needs to be done after the normal workday ends  more than twice as likely to help someone at work even if they don’t ask for help  -  more than three times as likely to do something good for the company that is not expected of them  -  more than five times as likely to recommend that a friend or relative apply for a job at their company (Temkin Group) u However: Only 55% of organizations have an explicit employee engagement strategy (Edelman)  Jesus Guerro R
  • 24. Belief in senior leadership is the strongest engagement driver, growth & development is the second (Modern Survey)   32% of Companies have seen an increase in retention as a result of increasing their educational requirements (CareerBuilder)  Only 59% of employees say they can "grow and develop" at their organization (Modern Survey) Employees who believe their managers can highlight their strengths are 71% more likely to feel engaged and energized (The VIA Institute on Character)    Employees who are supervised by highly engaged managers are 59% more likely to be engaged but only 27% of workers strongly agree that the feedback they currently receive helps them do their work better (Gallup)  The main factor in workplace discontent is not wages, benefits or hours, but the boss (Gallup) Jesus Guerro R
  • 25. •  THE VALUES OF NEW GENERATIONS! •  Only 29% of millennials are engaged at work, , 55% are not engaged and 16% are actively disengaged (Gallup •  Millennial turnover costs the U.S. economy $30.5 billion annually in US (Gallup) •  25% of Millennials believe that staying at a job for seven months indicates they're loyal; Boomers believe that number is five years (Ultimate Software)  •  44% of Millennials say, if given the choice, they expect to leave their current employers in the next two years (Deloitte)  •  50% of millennials say they would consider taking a job with a different company for a raise of 20% or less. •  30% of them report that higher salary is the biggest contributor to their loyalty, compared to 20% of the broader workforce (Gallup) •  42% of millennials say opportunities for career progression is the most desirable quality in a workplace, competitive, Wages, (34%), flexibility at job (24%) (PWC)  •  Only about 20% of Millennials want to advance if it means spending less time with their families / personal lives (Boston College) Jesus Guerro R
  • 26. Contribution to Performance Value Sharing CareTraining Coaching Leaving OUT ? Organizations in which employees are primarily motivated by shared values and a commitment to a mission and purpose are nine times more likely to have high customer satisfaction Jesus Guerro R
  • 27. HOW TO IMPLEMENT An EFFICIENT TALENT ACQUISTION SYSTEM? Jesus Guerro R
  • 28. Acquisition means, Likely, The most important Stage in Talent Management Advanced Acquisition process Is directly related with Company´s Success Talent attracts Talent Jesus Guerro R
  • 31. WHY COMPANIES USE HEADHUNTING FIRMS? -  CONFIDENTIALLITY -  PRECISE NETWORKING -  REDUCING SCALE (FILTER) -  PROFESSIONAL ASSESMENT -  OBJECTIVITY -  AVOIDING “NO” ANSWERS -  EMPOWER BRANDING Jesus Guerro R
  • 32. OPERATIONS TECHICAL LEADERS MID-MANAGEMENT TOP-MANAGEMENT C-LEVEL BOARD RECRUITMENT -  Managing Volume -  High Rotation -  Fast Process -  Broad Visibility -  Intuition -  Automation HEADHUNTING -  Managing Scarcity -  Low Rotation -  Accuracy -  Patient Process -  Confidentiality -  Business Acumen -  Personal Approach CHOOSING OUR PARTNERS RECRUITMENT vs HEADHUNTING SPECIALIZATION -  CRITICITY -  HARD SKILLS -  SCOPE Jesus Guerro R
  • 33. 33 33 The 3-Steps Challenge in Acquisition Process 1.- Identification 2.- Attraction 3.- Seduction By Accessing a Broad High-Quality Networking By Keeping a Personal & Knowledgeable Approach By Communicating our Client´s Goals & Values Jesus Guerro R
  • 34. TALENT MANAGEMENT – THE VIRTUOUS PROCESS ORGANIZATION -  Determina,on -  Coordina,on -  Awareness -  Candor -  Emo,onal Intelligence -  Intui,on - Collaterals HEADHUNTER FIRM Business Acumen Networking Personal Touch &Track Trust &ConfidenFal Client Insight Premium Service Oriented - FiJng IntuiFon RECRUITING PARTNER High Vol. Capacity àFront & Back Office Pull of Resources – TesFng AutomaFon Speed Cost Driver oriented Junior Profiles AJtude Sharpness Wit , Punch Empathy CommunicaFon Some SpecializaFon Learning Curve CollaboraFve Senior Profiles RelaFonships Integrity Know How Full ExperFse Affinity / InFmacy CommunicaFon Learning Curve CollaboraFve HR Business Partners Business Managers Jesus Guerro R