#GlenLegal 2018 Conference Agenda

Welcome – Tuesday 27th
February

08.00 – 08.45: AI Keynote: Jie
Zhang, Research Director, Gartner
Jie Zhang will present a state of
nation keynote on the shape of
the AI landscape within legal
drawing on her 17 years of
experience, while sharing her
extensive insights having worked
on risk and security management
programs. Her areas of speciality
include enterprise legal
management, integrated risk
management and digital
innovation.
@GlenLegal - #GlenLegal

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Gartner audience or other intended recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further
copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
30 Oct – 2 Nov | Gold Coast, Australia
The Future of Legal Services Powered by AI
Jie Zhang
Gartner Inc.

5 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
By 2020, 15% of more the currently low-tier billable
legal work will be replaced by AI.

Today
Special Applied Analytics
Trained With Data
Pervasive in New Products by 2020
The Age of Amazing Innovations
From the 2011-2012 Big Bang Through Most of the Century

Law Firm
In-house Legal Department
Alternative Legal Services Provider (ALSP)
AI
Key Players

Disruptive History of Decadal Platform Paradigm Shifts
Mainframe Systems — 1960s.
Minicomputer Systems — 1970s.
PCs and File-Sharing LANs — 1980s.
Client/Server and GUIs — 1990s.
Internet and Intranets — Late 1990s to Midnaughts.
Mobile and Cloud — Late Naughts to Now.
What's Next?

Source: ALM Intelligence 2018
Time and Change

Rise of In-House Legal Operation

Who Face Real Challenge

0%
10%
20%
30%
40%
50%
60%
70%
80%
0
500
1,000
1,500
2,000
2,500
3,000
Latham&Watkins
BakerMcKenzie
DLAPiper
Skadden,Arps,Slate,Meagher&Flom
Kirkland&Ellis
CliffordChance
FreshfieldsBruckhausDeringer
Allen&Overy
Linklaters
JonesDay
SidleyAustin
MorganLewis&Bockius
HoganLovells
NortonRoseFulbright
GibsonDunn
White&Case
Ropes&Gray
HerbertSmithFreehills
GreenbergTraurig
Sullivan&Cromwell
SimpsonThacher&Bartlett
MayerBrown
ClearyGottlieb
WeilGotshal
WilmerHale
CMS
ReedSmith
Paul,Weiss,Rifkind,Wharton&…
DavisPolk&Wardwell
K&LGates
PaulHastings
QuinnEmanuelUrquhart&Sullivan
King&WoodMallesons
King&Spalding
Morrison&Foerster
AkinGumpStraussHauer&Feld
SquirePattonBoggs
Orrick,Herrington&Sutcliffe
Cooley
McDermottWill&Emery
Dechert
GoodwinProcter
Shearman&Sterling
WachtellLiptonRosen&Katz
ProskauerRose
Winston&Strawn
SlaughterandMay
Ashurst
Milbank,Tweed,Hadley&McCloy
MarginDollars
Revenue (in USDMM) Profit margin
Top 50 Law Firm Revenue
Data source: 2015 revenue from https://en.wikipedia.org/wiki/List_of_largest_law_firms_by_revenue

0
500
1,000
1,500
2,000
2,500
3,000
0% 10% 20% 30% 40% 50% 60% 70%
Revenue(U.S.$M)
Profit Margin
Bottom Heavy/Less Leveraged Boutique/Balanced Competitive/Highly Leveraged
Top 50 Law Firm Clusters
Data source: 2015 revenue from https://en.wikipedia.org/wiki/List_of_largest_law_firms_by_revenue

DESTINATION HOW TO GET THERE
Nowhere Natural Inclination Road
Anywhere Castle Revolutionary Road
Wherever Chicago I90
Next Stop Level Field
Starting Point First Pass Routine
Early Arrival Internal and Consumer Corner
Magic Place Kings Cross and 9 ¾ Platform
Choices of Destination

What to Do
Characterize AI Properly
Plan Around the Limitations
Invest in Applications
New Skills
Attend to the Bigger Issues

The AI Cycle — Amazement Is Transitory
Amazing
Innovation
Aging
Innovation
Always
Impossible
Technology
that does
what we
thought it
couldn't
Over
Familiarity
Zone

Amazing Innovation Today
 Primary: Deep Neural Networks
(DNNs – sometimes referred to as deep learning or deep training)
 Secondary: Natural-language processing
(Driven by DNNs and related technology)
Aging Innovation Can Sometimes Add Value at Lower Risk

Why Now, After 65 Years of Failure, Are We Succeeding?
The Big Bang of 2012
Massively parallel hardware:
 A million-fold improvement between 2008 and 2016
 Accept bigger DNN models
 Ingest more data

ImageNet Visual Recognition Challenge Best Error Rates
Classification error rate now better than humans in some cases

Centaur Computing — Human-Machine Symbiosis
 Humans and machines complement each other
and can outperform either alone.
 Humans aiding machines:
– Machines reach out to humans for assistance.
Examples: Facial recognition, speech to text,
intent uncertainty.
 Machines aiding humans:
– Upskilling, advisors, assistants, agents,
proactive suggestions.

What to Do
New Skills

 The Robot Lawyers Are Here and Winning
 Buy an AI to Solve Your Problems
 AI Technologies Define Their Own Goals
 AI Has Human Characteristics
 AI Understands (or Performs Cognitive
Functions)
 AI Can Think and Reason
 AI Learns on Its Own
 It is not always applying to low-billable-tier
work
 It's Easy to Train Applications That Combine
DNNs and NLP
 AI-Based Computer Vision Sees Like we Do
(Or Better)
 For the Best Results, Standardize on One AI-
Rich Platform Now
 AI Is an Existential Threat (or It Saves All of
Humanity)
 There Will Never Be Another AI Winter
 Clients will be patient as they have in the past
Hype Hurts: Steering Clear of Dangerous AI Myths

Neural Nets Do Not See What We Might Think They See

Everett Rogers, Diffusion of Innovations (1962)
Technology Adoption Lifecycle
Marketshare%
100
75
50
25
0
Source: Based on Rogers, E. (1962) Diffusion of innovations
Innovators
2.5%
Early
Adopters
13.5%
Early
Majority
34%
Late
Majority
34%
Laggards
16%

Geoffrey Moore, Crossing the Chasm (1991)
Based on Moore, Geoffrey (1991) Crossing the Chasm
THE
CHASM
Marketshare%
100
75
50
25
0
Innovators
2.5%
Early
Adopters
13.5%
Early
Majority
34%
Late
Majority
34%
Laggards
16%

Geoffrey Moore, Crossing the Chasm (1991)
Based on Moore, Geoffrey (1991) Crossing the Chasm
THE
CHASM
Marketshare%
100
75
50
25
0
Innovators
2.5%
Early
Adopters
13.5%
Early
Majority
34%
Late
Majority
34%
Laggards
16%
4% in production
25% experimenting

Hype Cycle for Artificial Intelligence, 2017

The future isn’t here now, not yet
• Several generations (decades) of AI-enriched applications
to see the future. Don’t wait.
• There are a lot of powerful ‘tactical victories’ to seek,
exploit and learn from. Follow Fast.
• Leaders to laggards: Plan on short time-to-value and
portability.
• Too much focus on build today, too much angst over skill
shortages. Buy.

What to Do
New Skills

Application Category Definition
• Case Strategy: data-driven strategy making; especially for predicting the likelihood of
case outcomes by exploiting big data (case law, court opinion, etc.).
• Contract Review: automatically extracting terms, conditions and provisions included in
contracts and identifying anomalies.
• E-Discovery/E-Disclosure: machine learning mainly applied in early case
assessment and review steps. Often in the forms of technology-assisted-review or predictive
coding.
• Legal Research: auto retrieving and locating content faster and more accurately. (aka
‘search engine on thyroid’)
• Cost Analytics: combing both structured and unstructured data and providing insights on
legal cost, especially on outside counsel billing.
• Legal Aid: a software agent that can perform legal tasks or services for an individual (aka
‘Chatbot’)

Category Sample Supplier Illustration Client Impact Client Activity
1 Case Strategy Lexis Nexis (Ravel Law), Judicada Broad and deep Little visible
2 Contract Review Beagle.ai, Ebrevia, Evisort, Kira,
LawGeex, Legal Robot, Legal
Sifter, Luminance, RAVN, Seal
Large number of (niche)
players
25% experimenting to
learn
3 E-Discovery/E-
Disclosure
Onna, NextLP, Brainspace,
Catalyst, TextIQ, OpenText
Established and largely
accepted
15% ~ 75% cases
4 Legal Research ROSS, Watson, Neota Logic, Blue
J Legal, Legalmation, CaseText
Stronger curiosity, longer-
term innovation
Piloting, multi-channel
strategies becoming to
omni channel
5 Cost Analysis Brightflag, Bodhala, Legal Decoder,
Justly
GC/CLO interest Expecting fast
consolidation into e-
billing
6 Legal Aid Billy, DoNotPay, Lisa, CARA, Lexi Pressing interest from
courts and government
agencies
Little visible

What to Do
New Skills

“Law, Finance and
Technology"
A Lawyer Must Speak Three Languages

What to Do
Incorporate the New Tech Language

#GartnerSYM
 The End of Human Life
as We Know It
 More Dangerous Than
Nuclear Weapons
 Further Concentrations
of Economic Power
 Widespread Unemployment
and Social Unrest
 Conundrum: Replace or
Upskill People?
 Legal, Regulatory, Social
and Ethical Issues
 Privacy, Trust, Intimacy and
Fallibility Issues
 Performance of People Plus
Smart Machines
Bigger Issues

New Skills
What to Do

Recommended Gartner Research
 Cool Vendors in AI for Legal Affairs, 2017
Jie Zhang and Tom Austin (G00326303)
 Market Guide for Enterprise Legal Management Solutions
Jie Zhang (G00326389)
 IT Planning Guidance for Legal Professionals: The Gartner Legal IT 2020 Scenario
Jie Zhang, Alan Dayley, Alexander Linden, Debra Logan and others (G00290824)
 Market Guide for E-Discovery Solutions
Julian, Tirsu, Garth Landers, Shane Harris (G00313617)

… Is he real? Ask him…
… I always know you are special. You
were born; not made.
“Blade Runner 2049”

08.45 – 10.00: Pricing Panel
Discussion
How do firms prioritise their IT
expenditure?
How do they work smarter?
How do they demonstrate ROI?
We have some of the brightest
minds to lead our discussions on this
topic.
Speakers:
- Panel Chair - Mohammed Ajaz, Group Head of Legal
Operational Excellence, National Grid
- Adam Riley, Sales & Commercial Director, Accenture
Strategy
- Ian Gilbert, BD Director - Pricing, Strategic Research and
Operations, Herbert Smith Freehills
- Georgina Thorpe, Pricing Manager, Disputes, Herbert Smith
Freehills
- Michael van Leeuwen, Pricing Manager, De Brauw
Blackstone Westbroek N.V.
- Adrian Avanzato, Head of Pricing, Pinsent Masons

Problem Causes Options Solution
Georgina
Adrian
Michael
Ian
Adrian
Mo
And YOU
Innovative pricing dance
Dancers
Innovative pricing
isn’t being adopted
widely because of
the poor buying
and selling
behaviours of the
clients and the law
firms….
• Poor instructions
• Data quality issues
• Unfit pricing systems
• In-house unwilling to adopt
innovative billing
• Pricing teams are navigating
the partnership model
• Use of legal tech products
• Partners are law on to
themselves
• No guarantee of work
Value Based Solutions
DBA
Pricing Governance
Sole provider
arrangements
E-billing solutions
Transparent pricing
Dicuss and come
up with 3 solutions

10.00 – 10.30 – Pricing Q&A and
Workshops
- Alternative Pricing Models - How
can technology help & are there
any best practices/models?
- How do firms prioritise IT spend,
what are the drivers and how is
success measured?
- How to preserve/increase PEP in a
more competitive landscape.
- What pricing pressures are firms
experiencing? What technology are
they using to combat these
pressures?

10.30 – 13.30 – Gleneagles Activities
13.30 – 14.30 – Lunch

14.30 – 15.20 – Cybersecurity Keynote:
Daniel Pollick, CIO and Director of
Business Transformation, DLA Piper
Global law firm DLA Piper was
among organisations across the
world affected by a major cyber-
attack in June 2017.
Its Chief Information Officer
describes how the firm
responded and recovered,
followed by Q&A.

www.dlapiper.com 46February 2018
WHAT HAPPENED
DLA Piper's cyber attack of June 2017

www.dlapiper.com 47February 2018www.dlapiper.com
Day zero: June 27 2017 (all times UK)
3 am
• I arrive in Hong Kong
11 am
• first reports from users
1pm
• all online Windows devices
globally down or taken down
(1800+ servers, 6000+ PCs, 800+
applications)
• global network proactively taken
down, including internet
• All communications systems
down: email, phone, voicemail,
video, Skype
From 1pm
• Whatsapp
• Mobile phones
• LegalConnect conference calls
• Non-DLAP email
• Personal devices

What happened? Not Petya via MEdoc

Managing the recovery
Gold, Silver,
Bronze team
framework
• Central
• Regional
• Local
Communications
• Whatsapp
• Bulk SMS
• local Town Hall
meetings
• Conference calls
Recovery as a
project
• IT Org structure –
a war cabinet
• Exec air cover
• Project approach
• Meeting cadence
• Later: restoration
of civil society
Third parties
• Crisis
management
• PWC
• Technical advisors
and consultants
• law firms, clients,
others

www.dlapiper.com 50February 2018www.dlapiper.com
Day zero: June 27 2017 (all times UK)
Day 0
•Whatsapp
•Mobile phones
•LegalConnect
conference calls
•Non-DLAP email
•Personal devices
From day ½
•Off network local
business centres
•Non-DLAP email
•Personal devices
•Payroll
assurance
Day 2
•AD recovered
Day 3
•Email to mobile
devices and
OWA
•Password reset
•Cloud helpdesk
Day 6
•Emergency
document
management
service
Day 10-13
•Desktops/laptops
re-imaged and
back on network
•Email to desktop
•Document
management
Day 20
•Time recording
and billing
•VPN and remote
services
Day 35
•Full telephony inc
Skype
Guiding principle: safe recovery and enhanced security

Resilience, Continuity and Recovery
Resilience
Recovery
Continuity
Time
BAU

Lessons
Plans are worthless, but
planning is everything
Optimism tends to trump realism
External advisors are critical
Third party software – trusting by
assumption?
An open network helps
the bad guys too
The IT team needs air cover

The biggest lesson of all – it's a human challenge
not a technical challenge
Individual and collective heroism Extraordinary teamwork

15.20 – 15.40 – Cybersecurity Update:
Scott Cairns, CTO, T-Systems

Introduction
Scott Cairns
Chief Technology Officer & Head of UK Security Practice
T-Systems Limited
Contributor / Writer
Responsible Robotics Organisation
Independent Writer
Cyber Security, Artificial Intelligence Ethics
@synapfire https://www.synapfire.com cairnsscott
scott.cairns@t-systems.com http://www.t-systems.co.uk

Corporate prioritisation of security & security vendors
IT budget spent on security in 2016
Provision of regular security
education
Have security expert at board level
39%
4%
6%
49%

Changing motivations of the attacker
Political influence Geopolitical instability
2004
Nortel
attack
2016
Presidential
elections
2011
AP Twitter
feed attack
Financial gains

Artificial intelligence fuelled attacks
Contextual malware
Polymorphic defences
Darknet HaaS

A holistic approach to defensive strategy

Attackers have evolved….…. we should too!
Thank you

15.40 – 16.00 - Cyber Security Q&A and
Workshops
James Ratcliffe, UK Head of Operations,
TowerWatch
• Cybersecurity: how are firms
addressing the increasing challenges
around cyber-attacks. What lessons
have we learned from 2017?
• Security and confidentiality - issues
arising from client audits and how to
address these challenges.

Cyber Security Q&A and Workshops

Only one rule NO PHONES  - please use each other!
Q1 - Name 5 Data Leaks in 2017
Q1 – Acceptable Answers
Out of the many reported in 2017 you could have had…
• Equifax
• The NHS in the UK
• Verizon
• River City Media
• Zomato
• Uber
• Motor Vehicles Department in Kerala
• ESEA – E Sports Entertainment
• Xbox 360 ISO & PSP ISO
• Intercontinental Hotels Group
• Chipotle
• Yahoo ( Again)
• Forever 21
• Many more that I cant fit on this slide!
http://www.informationisbeautiful.net/visualizations/worlds-biggest-data-breaches-hacks

http://breachlevelindex.com/ - Taken 21st Feb 2018

Q2 - Create 3 Memorable “strong” Passwords – Longer than a week to break
Q2 – Acceptable Answers - lets test some!! https://howsecureismypassword.net/

Q3 -Name 5 Data fields that GDPR defines as Sensitive
Q3 – Acceptable Answers
Data which relate to a living individual who can be identified from the data and other information
which is in the possession of, or is likely to come into the possession of, the data controller
• Full Name
• Email Address
• Phone Number
• Address
• Passport Numbers
• Driving Licence details
• NHS Number
• Post Code
• ABA Routing Number
• Electoral Roll number
• NI numbers
• IBAN numbers
• Credit Card number
• Mobile Device IDs
• IP Addresses
• Pseudonymous Data
• Racial or Ethic Origin
• Religious or Philosophical beliefs
• Genetic Data
• Biometric Data
• Data concerning HealthSex life or Sexual
orientation

Homework!
When you go home! Change all your passwords!
Use the following key points
• Check it with https://howsecureismypassword.net/
• Make sure you use different ones for work home
• Change them regularly !

16.30 – 17.10 – Innovation Panel
Discussion
‘Innovation’: It is a huge topic,
but in response to delegate
demand, we have got some of
the brightest minds in the
business to discuss what the IT
department and the workplace
of the future looks like and how
technology can support wider
innovation.
Speakers:
- Panel Chair – Caroline Hill, Editor-in-Chief,
Legal IT Insider
- Derek Southall, Head of Innovation and
Digital, Gowling WLG; Founder and CEO of
Hyperscale Group
- Gervais Carlton-Blake, CTO, Lawyers On
Demand

17.10 – 18.00 – Process Panel
Discussion
How can process increase
productivity? Which workflow
solutions are being used to
automate processes? And Is
document assembly and
automation just part of the
solution?
Speakers:
- Panel Chair - Sarah Barrett-Vane, Managing
Director, SBV Consulting (former Director of
Legal Operations, Royal Mail)
- Mike Polson, Head of Ashurst Advance, Co-
head of Innovation
- Barry Rodick, Product Owner, Eversheds
Ignite

08.30 – 09.00 – People and
performance panel discussion
Engaging your people is a huge
challenge, as is creating high
performing teams. We will hear
from those leading the way in
using technology to achieve
these aims.
Speakers:
- Panel Chair - Haig Tyler, Chief Information
Officer, Herbert Smith Freehills
- Oz Benamram, Chief Knowledge Officer,
White & Case
- Richard Tomlinson, Head of Knowledge
Architecture and Systems, Berwin Leighton
Paisner

09.00 – 09.30 – People and
Performance Q&A and Workshops
Workshops:
- Change management & service delivery
- Better Fee-Earner engagement with IT
- How to achieve high performing teams

09.30 – 10.10 – The Big Four Panel
Discussion
Speakers:
- Panel Chair - Caroline Hill, Editor-in-Chief,
Legal IT Insider
- Jeremy Barton, General Counsel, KPMG UK
- Matthew Kellett, Partner, UK Financial
Services Law Leader, EY
Competition: We will look not just
at the threat from the Big Four but
what law firms can learn from
other professions in terms of
applying AI, automation and
better processes and discuss what
the future competition and shape
of the legal market will look like.

10.10 – 10.40 – The Big Four Q&A
and Workshops
Workshops:
- What can law firms learn from other
professions?
- Should law firms be collaborating and
forming alliances to compete? Is now the
time to share data?
- Will there ultimately be a Big Four of law
firms?

11.10 – 11.50 – Change
Management Panel Discussion
Speakers:
- Panel Chair – Mark Whitley, Founder, Trinity
House Advisory
- Mike Giles, Finance Director, Fieldfisher -
LexisOne
- Jon Gould, IT Director, Blake Morgan –
Peppermint Technology
- Kim Curran, Global GPMS Consultant, Norton
Rose Fulbright - SAP
Implementing wholesale change is never
easy. We will hear from speakers who
have managed the rollout of ERPs
LexisOne, Peppermint and SAP, followed
by workshop discussions around wider
change management challenges.

11.50 – 12.30 – Change
Management Q&A and Workshops
Workshops:
- How do you build engagement to help push
through change?
- Does success revolve around good
communication or good technology?
- The pitfalls and how to avoid them
Implementing wholesale change is never
easy. We will hear from speakers who
have managed the rollout of ERPs
LexisOne, Peppermint and SAP, followed
by workshop discussions around wider
change management challenges.

13.30 – 14.15 – Cloud Panel
Discussion
Moving to the cloud - Microsoft will
present its cloud strategy and roadmap
for legal and Taylor Wessing; Seddons &
NewSignature will offer insights on the
‘How-Tos’ and early lessons learned from
their experiences of moving to the cloud.
Speakers:
- Panel Chair – James Temple, IT Director,
Seddons
- Matt O’Callaghan, Legal Sector Sales
Lead, Microsoft
- Dan Scarfe, Founder, NewSignature
- Richard Skinner, Senior Enterprise
Architect, Taylor Wessing

14.30 – 15.00 – Cloud Panel
Discussion
Moving to the cloud - Microsoft will
present its cloud strategy and roadmap
for legal and Taylor Wessing; Seddons &
NewSignature will offer insights on the
‘How-Tos’ and early lessons learned from
their experiences of moving to the cloud.
Workshops:
- Adoption of Cloud
- Migrating to The Cloud

15.00 – Chairman’s Closing Remarks & Conference Close

#GlenLegal 2018 Conference Agenda

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