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TTI SUCCESS INSIGHTS
®
Management-StaffTM
Version
"He who knows others is learned.
He who knows himself is wise."
–Lao Tse
Jayprabhu Muniandy
Employee Comms Consultant
Intel Technology (M) Sdn Bhd
9-18-2007
Copyright © 1984-2007. Target Training International, Ltd.
Jayprabhu Muniandy
INTRODUCTION
Behavioral research suggests that the most effective people are those who understand
themselves, both their strengths and weaknesses, so they can develop strategies to
meet the demands of their environment.
A person's behavior is a necessary and integral part of who they are. In other words,
much of our behavior comes from "nature" (inherent), and much comes from "nurture"
(our upbringing). It is the universal language of "how we act," or our observable
human behavior.
In this report we are measuring four dimensions of normal behavior. They are:
how you respond to problems and challenges.
how you influence others to your point of view.
how you respond to the pace of the environment.
how you respond to rules and procedures set by others.
This report analyzes behavioral style; that is, a person's manner of doing things. Is the
report 100% true? Yes, no and maybe. We are only measuring behavior. We only
report statements from areas of behavior in which tendencies are shown. To improve
accuracy, feel free to make notes or edit the report regarding any statement from the
report that may or may not apply, but only after checking with friends or colleagues to
see if they agree.
"All people exhibit all four behavioral factors in varying degrees of intensity."
–W.M. Marston
Copyright © 1984-2007. Target Training International, Ltd. 1
Jayprabhu Muniandy
GENERAL CHARACTERISTICS
Based on Jayprabhu's responses, the report has selected general statements to provide a broad understanding
of his work style. These statements identify the basic natural behavior that he brings to the job. That is, if left on
his own, these statements identify HOW HE WOULD CHOOSE TO DO THE JOB. Use the general
characteristics to gain a better understanding of Jayprabhu's natural behavior.
Jayprabhu has a strong ego and usually projects this ego in friendly terms. He prefers
working for a participative manager. He does his best work in this kind of environment.
He, an outgoing person, feels at home with strangers. He likes public recognition for his
achievements. One of his motivating factors is recognition and "strokes." Jayprabhu likes
quality social relationships. He often will become friends with his customers or clients. He
tries to influence others through a personal relationship and many times will perform
services to develop this relationship. He likes feedback from his manager on how he is
doing. He likes to develop people and build organizations. Jayprabhu is driven by status
and power. He likes to get results through others. He is at his best when he has people
working with him.
Jayprabhu believes rules exist to serve rather than to be followed by him. Sometimes
he will seek the quick and simple decision. His aversion to detailed work motivates his
desire for simplicity. He likes working for managers who make quick decisions. He is
good at solving problems that deal with people. Jayprabhu tends to break the rules and
then attempts to sell you on the fact it was the proper thing to do. He usually makes
decisions after gathering some facts and supporting data. He tends to make snap
judgments or impulsive decisions. He may leap to a favorable conclusion without
Copyright © 1984-2007. Target Training International, Ltd. 2
Jayprabhu Muniandy
GENERAL CHARACTERISTICS
considering all the facts.
Jayprabhu can be intense and may not always fit the intensity to the situation. He may
have a tendency to oversell certain styles. He is comfortable with most people and can be
quite informal and relaxed with them. Even when dealing with strangers, Jayprabhu will
attempt to put them at ease. Sometimes he can get caught short on the facts and figures
needed to support his ideas. Jayprabhu will know many people. He has a tendency to be
a name dropper. He may do this without thinking, trying to establish rapport with people
he may not know well. Some see him as too talkative and emotional. He judges others by
their verbal skills and warmth. It is important for Jayprabhu to use his people skills to
"facilitate" agreement between people. He tends to look at all the things the group has in
common, rather than key in on the differences.
Copyright © 1984-2007. Target Training International, Ltd. 3
Jayprabhu Muniandy
VALUE TO THE ORGANIZATION
This section of the report identifies the specific talents and behavior Jayprabhu brings to the job. By looking at
these statements, one can identify his role in the organization. The organization can then develop a system to
capitalize on his particular value and make him an integral part of the team.
Builds confidence in others.
Usually makes decisions with the bottom line in mind.
Forward-looking and future-oriented.
Tenacious.
Initiates activity.
Creative in his approach to solving problems.
Positive sense of humor.
Will join organizations to represent the company.
Optimistic and enthusiastic.
Copyright © 1984-2007. Target Training International, Ltd. 4
Jayprabhu Muniandy
CHECKLIST FOR COMMUNICATING
Most people are aware of and sensitive to the ways with which they prefer to be communicated. Many people
find this section to be extremely accurate and important for enhanced interpersonal communication. This page
provides other people with a list of things to DO when communicating with Jayprabhu. Read each statement
and identify the 3 or 4 statements which are most important to him. We recommend highlighting the most
important "DO's" and provide a listing to those who communicate with Jayprabhu most frequently.
Do:
Present the facts logically; plan your presentation efficiently.
Offer special, immediate and continuing incentives for his willingness to take risks.
Support and maintain an environment where he can be efficient.
Provide ideas for implementing action.
Ask for his opinions/ideas regarding people.
Plan interaction that supports his dreams and intentions.
Read the body language for approval or disapproval.
Come prepared with all requirements, objectives and support material in a
well-organized "package."
Deal with details in writing, have him commit to modes of action.
Support the results, not the person, if you agree.
Use enough time to be stimulating, fun-loving, fast-moving.
Talk about him, his goals and the opinions he finds stimulating.
Copyright © 1984-2007. Target Training International, Ltd. 5
Jayprabhu Muniandy
DON'TS ON COMMUNICATING
This section of the report is a list of things NOT to do while communicating with Jayprabhu. Review each
statement with Jayprabhu and identify those methods of communication that result in frustration or reduced
performance. By sharing this information, both parties can negotiate a communication system that is mutually
agreeable.
Don't:
Forget or lose things, be disorganized or messy, confuse or distract his mind from
business.
Ask rhetorical questions, or useless ones.
Be redundant.
Try to build personal relationships.
Try to convince by "personal" means.
Leave decisions hanging in the air.
Take credit for his ideas.
Ramble on, or waste his time.
Come with a ready-made decision, or make it for him.
Reinforce agreement with "I'm with you."
Be dictatorial.
"Dream" with him or you'll lose time.
Be curt, cold or tight-lipped.
Copyright © 1984-2007. Target Training International, Ltd. 6
Jayprabhu Muniandy
COMMUNICATION TIPS
This section provides suggestions on methods which will improve Jayprabhu's communications with others. The
tips include a brief description of typical people with whom he may interact. By adapting to the communication
style desired by other people, Jayprabhu will become more effective in his communications with them. He may
have to practice some flexibility in varying his communication style with others who may be different from
himself. This flexibility and the ability to interpret the needs of others is the mark of a superior communicator.
When communicating with a person who is
ambitious, forceful, decisive, strong-willed,
independent and goal-oriented:
Be clear, specific, brief and to the point.
Stick to business.
Be prepared with support material in a
well-organized "package."
Factors that will create tension or
dissatisfaction:
Talking about things that are not relevant to
the issue.
Leaving loopholes or cloudy issues.
Appearing disorganized.
When communicating with a person who is
magnetic, enthusiastic, friendly, demonstrative
and political:
Provide a warm and friendly environment.
Don't deal with a lot of details (put them in
writing).
Ask "feeling" questions to draw their opinions
or comments.
Factors that will create tension or
dissatisfaction:
Being curt, cold or tight-lipped.
Controlling the conversation.
Driving on facts and figures, alternatives,
abstractions.
When communicating with a person who is patient,
predictable, reliable, steady, relaxed and modest:
Begin with a personal comment--break the ice.
Present your case softly, nonthreateningly.
Ask "how?" questions to draw their opinions.
Factors that will create tension or dissatisfaction:
Rushing headlong into business.
Being domineering or demanding.
Forcing them to respond quickly to your
objectives.
When communicating with a person who is
dependent, neat, conservative, perfectionist, careful
and compliant:
Prepare your "case" in advance.
Stick to business.
Be accurate and realistic.
Factors that will create tension or dissatisfaction:
Being giddy, casual, informal, loud.
Pushing too hard or being unrealistic with
deadlines.
Being disorganized or messy.
Copyright © 1984-2007. Target Training International, Ltd. 7
Jayprabhu Muniandy
IDEAL ENVIRONMENT
This section identifies the ideal work environment based on Jayprabhu's basic style. People with limited
flexibility will find themselves uncomfortable working in any job not described in this section. People with
flexibility use intelligence to modify their behavior and can be comfortable in many environments. Use this
section to identify specific duties and responsibilities that Jayprabhu enjoys and also those that create
frustration.
Freedom from controls, supervision and details.
Forum to express ideas and viewpoints.
Tasks involving motivated groups and establishing a network of contacts.
Work tasks that change from time to time.
Assignments with a high degree of people contacts.
Freedom of movement.
An innovative and futuristic-oriented environment.
Evaluation based on results, not the process.
Copyright © 1984-2007. Target Training International, Ltd. 8
Jayprabhu Muniandy
PERCEPTIONS
A person's behavior and feelings may be quickly telegraphed to others. This section provides additional
information on Jayprabhu's self-perception and how, under certain conditions, others may perceive his behavior.
Understanding this section will empower Jayprabhu to project the image that will allow him to control the
situation.
"See Yourself As Others See You"
SELF-PERCEPTION
Jayprabhu usually sees himself as being:
Enthusiastic Outgoing
Charming Inspiring
Persuasive Optimistic
OTHERS' PERCEPTION
Under moderate pressure, tension, stress or fatigue, others may see him as being:
Self-Promoting Glib
Overly Optimistic Unrealistic
And, under extreme pressure, stress or fatigue, others may see him as being:
Overly Confident Talkative
Poor Listener Self-Promoter
Copyright © 1984-2007. Target Training International, Ltd. 9
Jayprabhu Muniandy
DESCRIPTORS
Based on Jayprabhu's responses, the report has marked those words that describe his personal behavior. They
describe how he solves problems and meets challenges, influences people, responds to the pace of the
environment and how he responds to rules and procedures set by others.
Dominance
Demanding
Egocentric
Driving
Ambitious
Pioneering
Strong-Willed
Forceful
Determined
Aggressive
Competitive
Decisive
Venturesome
Inquisitive
Responsible
Conservative
Calculating
Cooperative
Hesitant
Low-Keyed
Unsure
Undemanding
Cautious
Mild
Agreeable
Modest
Peaceful
Unobtrusive
Influencing
Effusive
Inspiring
Magnetic
Political
Enthusiastic
Demonstrative
Persuasive
Warm
Convincing
Polished
Poised
Optimistic
Trusting
Sociable
Reflective
Factual
Calculating
Skeptical
Logical
Undemonstrative
Suspicious
Matter-of-Fact
Incisive
Pessimistic
Moody
Critical
Steadiness
Phlegmatic
Relaxed
Resistant to Change
Nondemonstrative
Passive
Patient
Possessive
Predictable
Consistent
Deliberate
Steady
Stable
Mobile
Active
Restless
Alert
Variety-Oriented
Demonstrative
Impatient
Pressure-Oriented
Eager
Flexible
Impulsive
Impetuous
Hypertense
Compliance
Evasive
Worrisome
Careful
Dependent
Cautious
Conventional
Exacting
Neat
Systematic
Diplomatic
Accurate
Tactful
Open-Minded
Balanced Judgment
Firm
Independent
Self-Willed
Stubborn
Obstinate
Opinionated
Unsystematic
Self-Righteous
Uninhibited
Arbitrary
Unbending
Careless with Details
Copyright © 1984-2007. Target Training International, Ltd. 10
Jayprabhu Muniandy
NATURAL AND ADAPTED STYLE
Jayprabhu's natural style of dealing with problems, people, pace of events and procedures may not always fit
what the environment needs. This section will provide valuable information related to stress and the pressure to
adapt to the environment.
PROBLEMS - CHALLENGESNatural
Jayprabhu is quite inquisitive and wants to be seen as an
outwardly competitive person who is adventuresome by
nature. He is results-oriented and likes to be innovative
in his approach to problem solving. Jayprabhu is not
necessarily confrontational by nature, but if a problem
does exist he will not turn down the opportunity for
confrontation.
Adapted
Jayprabhu sees no need to change his approach to
solving problems or dealing with challenges in his present
environment.
PEOPLE - CONTACTSNatural
Jayprabhu is sociable and optimistic. He is able to use
an emotional appeal to convince others of a certain
direction. He likes to be on a team and may be the
spokesman for the team. He will trust others and likes a
positive environment in which to relate.
Adapted
Jayprabhu seems to be animated and emotional in
persuading others. He feels the environment calls for a
positive approach to convincing others about his ideas,
products or services.
Copyright © 1984-2007. Target Training International, Ltd. 11
Jayprabhu Muniandy
NATURAL AND ADAPTED STYLE
PACE - CONSISTENCYNatural
Jayprabhu likes mobility and the absence of routine does
not traumatize him. He feels comfortable juggling
different projects and is able to move from one project to
another fairly easily.
Adapted
Jayprabhu sees his natural activity style to be just what
the environment needs. What you see is what you get for
activity level and consistency. Sometimes he would like
the world to slow down.
PROCEDURES - CONSTRAINTSNatural
Jayprabhu is independent by nature and somewhat
self-willed. He is open to new suggestions and can, at
times, be seen as somewhat freewheeling. He is most
comfortable in an environment where the constraints can
be "loosened" for certain situations.
Adapted
Jayprabhu seeks adventure and excitement. He wants to
be seen as his own person and will break rules to display
this desire for independence. He wants to be judged by
the bottom-line results--not how those results were
achieved.
Copyright © 1984-2007. Target Training International, Ltd. 12
Jayprabhu Muniandy
ADAPTED STYLE
Jayprabhu sees his present work environment requiring him to exhibit the behavior listed on this page. If the
following statements DO NOT sound job related, explore the reasons why he is adapting this behavior.
Using a creative approach in decision making.
Being independent and innovative.
Maintaining an ever-changing, friendly, work environment.
Using a direct, forthright and honest approach in his communications.
Being creative and unconventional in making a point.
Preferring people involvement over task focus.
Flexibility.
Acting independently and without precedent.
Willing to take risks when others may be hesitant.
Optimistic, future-oriented outlook.
Flaunting independence.
Dedicated to "going it alone" when necessary.
Contacting people using a variety of modes.
Copyright © 1984-2007. Target Training International, Ltd. 13
Jayprabhu Muniandy
KEYS TO MOTIVATING
This section of the report was produced by analyzing Jayprabhu's wants. People are motivated by the things
they want; thus wants that are satisfied no longer motivate. Review each statement produced in this section with
Jayprabhu and highlight those that are present "wants."
Jayprabhu wants:
Exposure to those who appreciate his results.
Flattery, praise, popularity and strokes.
A manager who practices participative management.
Public recognition of his ideas and results.
A forum to ventilate his emotions.
Rewards to support his dreams.
Freedom from control and detail.
To be measured by results.
A support system to do the detail work.
Independence.
Participation in meetings on future planning.
Copyright © 1984-2007. Target Training International, Ltd. 14
Jayprabhu Muniandy
KEYS TO MANAGING
In this section are some needs which must be met in order for Jayprabhu to perform at an optimum level. Some
needs can be met by himself, while management must provide for others. It is difficult for a person to enter a
motivational environment when that person's basic management needs have not been fulfilled. Review the list
with Jayprabhu and identify 3 or 4 statements that are most important to him. This allows Jayprabhu to
participate in forming his own personal management plan.
Jayprabhu needs:
To handle routine paperwork only once.
Participatory management.
To be informed of things which affect him.
More logical presentations--less emotional.
To understand his role on the team--either a team player or the leader.
More control of body language.
Better organization of record keeping.
To negotiate commitment face-to-face.
A rational approach to decision making--analyze the facts.
To maintain focus on results and not sacrifice productivity just to make everyone
happy.
Help on controlling time and setting priorities.
Copyright © 1984-2007. Target Training International, Ltd. 15
Jayprabhu Muniandy
AREAS FOR IMPROVEMENT
In this area is a listing of possible limitations without regard to a specific job. Review with Jayprabhu and cross
out those limitations that do not apply. Highlight 1 to 3 limitations that are hindering his performance and
develop an action plan to eliminate or reduce this hindrance.
Jayprabhu has a tendency to:
Make decisions based on surface analysis.
Be too verbal in expressing criticism.
Be overly enthusiastic about his own shortcomings (weaknesses) and the
shortcomings of others.
Underinstruct and overdelegate--will rely on personality as opposed to a disciplined
approach to follow-up.
Be optimistic regarding possible results of his projects or the potential of his people.
Take information at face value without validation or substantial investigation.
Be inattentive to detail unless that detail is important to him or if detail work is of a
short duration.
Have difficulty planning and controlling time expenditure.
Copyright © 1984-2007. Target Training International, Ltd. 16
Jayprabhu Muniandy
ACTION PLAN
Professional Development
1. I learned the following behaviors contribute positively to increasing my professional
effectiveness: (list 1-3)
2. My report uncovered the following behaviors I need to modify or adjust to make me more
effective in my career: (list 1-3)
3. When I make changes to these behaviors, they will have the following impact on my career:
4. I will make the following changes to my behavior, and I will implement them by ____________:
Copyright © 1984-2007. Target Training International, Ltd. 17
Jayprabhu Muniandy
ACTION PLAN
Personal Development
1. When reviewing my report for personal development, I learned the following key behaviors
contribute to reaching my goals and the quality of life I desire: (list 1-3)
2. The following behaviors were revealed, which show room for improvement to enhance the
quality of my life: (list 1-3)
3. When I make changes to these behaviors, I will experience the following benefits in my quality
of life:
4. I will make the following changes to my behavior, and I will implement them by ____________:
Copyright © 1984-2007. Target Training International, Ltd. 18
Jayprabhu Muniandy
BEHAVIORAL HIERARCHY
The Behavioral Hierarchy graph will display a ranking of your natural behavioral style within a total of eight (8)
areas commonly encountered in the workplace. It will help you understand in which of these areas you will
naturally be most effective.
1. FREQUENT INTERACTION WITH OTHERS
0....1....2....3....4....5....6....7....8....9....10
7.0
2. CUSTOMER ORIENTED
0....1....2....3....4....5....6....7....8....9....10
6.5
3. FREQUENT CHANGE
0....1....2....3....4....5....6....7....8....9....10
6.2
4. VERSATILITY
0....1....2....3....4....5....6....7....8....9....10
6.0
5. URGENCY
0....1....2....3....4....5....6....7....8....9....10
5.0
6. COMPETITIVENESS
0....1....2....3....4....5....6....7....8....9....10
5.0
7. ANALYSIS OF DATA
0....1....2....3....4....5....6....7....8....9....10
4.5
8. ORGANIZED WORKPLACE
0....1....2....3....4....5....6....7....8....9....10
4.0
Copyright © 1984-2007. Target Training International, Ltd. 19
Jayprabhu Muniandy
STYLE INSIGHTS
®
GRAPHS
Intel Technology (M) Sdn Bhd
9-18-2007
MOST
Graph I
Adapted Style
D I S C
LEAST
Graph II
Natural Style
D I S C
0
10
20
30
40
50
60
70
80
90
100
0
10
20
30
40
50
60
70
80
90
100
64 88 41 15 51 62 44 41%
Norm 2003
Copyright © 1984-2007. Target Training International, Ltd. 20
Jayprabhu Muniandy
THE SUCCESS INSIGHTS
®
WHEEL
The Success Insights® Wheel is a powerful tool popularized in Europe. In addition to
the text you have received about your behavioral style, the Wheel adds a visual
representation that allows you to:
View your natural behavioral style (circle).
View your adapted behavioral style (star).
Note the degree you are adapting your behavior.
If you filled out the Work Environment Analysis, view the relationship of your
behavior to your job.
Notice on the next page that your Natural style (circle) and your Adapted style (star)
are plotted on the Wheel. If they are plotted in different boxes, then you are adapting
your behavior. The further the two plotting points are from each other, the more you
are adapting your behavior.
If you are part of a group or team who also took the behavioral assessment, it would
be advantageous to get together, using each person's Wheel, and make a master
Wheel that contains each person's Natural and Adapted style. This allows you to
quickly see where conflict can occur. You will also be able to identify where
communication, understanding and appreciation can be increased.
Copyright © 1992,1998. Target Training International, Ltd. 21
Jayprabhu Muniandy
THE SUCCESS INSIGHTS
®
WHEEL
Intel Technology (M) Sdn Bhd
9-18-2007
D
IS
C COND
U
CTOR
PERSUADER
PRO
M
O
TER
RELATER
SUPPO
R
TER
COORDINATOR
ANAL
YZER
IMPLEMENTOR 1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
4849
50
51
52
53
54
55
56
57
5859
60
5
q
Natural: q(13) PROMOTING PERSUADER
Adapted: 5(14) PERSUADING PROMOTER
Norm 2003
Copyright © 1992,1998. Target Training International, Ltd. 22

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DISC_Jayprabhu Muniandy

  • 1. TTI SUCCESS INSIGHTS ® Management-StaffTM Version "He who knows others is learned. He who knows himself is wise." –Lao Tse Jayprabhu Muniandy Employee Comms Consultant Intel Technology (M) Sdn Bhd 9-18-2007 Copyright © 1984-2007. Target Training International, Ltd.
  • 2. Jayprabhu Muniandy INTRODUCTION Behavioral research suggests that the most effective people are those who understand themselves, both their strengths and weaknesses, so they can develop strategies to meet the demands of their environment. A person's behavior is a necessary and integral part of who they are. In other words, much of our behavior comes from "nature" (inherent), and much comes from "nurture" (our upbringing). It is the universal language of "how we act," or our observable human behavior. In this report we are measuring four dimensions of normal behavior. They are: how you respond to problems and challenges. how you influence others to your point of view. how you respond to the pace of the environment. how you respond to rules and procedures set by others. This report analyzes behavioral style; that is, a person's manner of doing things. Is the report 100% true? Yes, no and maybe. We are only measuring behavior. We only report statements from areas of behavior in which tendencies are shown. To improve accuracy, feel free to make notes or edit the report regarding any statement from the report that may or may not apply, but only after checking with friends or colleagues to see if they agree. "All people exhibit all four behavioral factors in varying degrees of intensity." –W.M. Marston Copyright © 1984-2007. Target Training International, Ltd. 1
  • 3. Jayprabhu Muniandy GENERAL CHARACTERISTICS Based on Jayprabhu's responses, the report has selected general statements to provide a broad understanding of his work style. These statements identify the basic natural behavior that he brings to the job. That is, if left on his own, these statements identify HOW HE WOULD CHOOSE TO DO THE JOB. Use the general characteristics to gain a better understanding of Jayprabhu's natural behavior. Jayprabhu has a strong ego and usually projects this ego in friendly terms. He prefers working for a participative manager. He does his best work in this kind of environment. He, an outgoing person, feels at home with strangers. He likes public recognition for his achievements. One of his motivating factors is recognition and "strokes." Jayprabhu likes quality social relationships. He often will become friends with his customers or clients. He tries to influence others through a personal relationship and many times will perform services to develop this relationship. He likes feedback from his manager on how he is doing. He likes to develop people and build organizations. Jayprabhu is driven by status and power. He likes to get results through others. He is at his best when he has people working with him. Jayprabhu believes rules exist to serve rather than to be followed by him. Sometimes he will seek the quick and simple decision. His aversion to detailed work motivates his desire for simplicity. He likes working for managers who make quick decisions. He is good at solving problems that deal with people. Jayprabhu tends to break the rules and then attempts to sell you on the fact it was the proper thing to do. He usually makes decisions after gathering some facts and supporting data. He tends to make snap judgments or impulsive decisions. He may leap to a favorable conclusion without Copyright © 1984-2007. Target Training International, Ltd. 2
  • 4. Jayprabhu Muniandy GENERAL CHARACTERISTICS considering all the facts. Jayprabhu can be intense and may not always fit the intensity to the situation. He may have a tendency to oversell certain styles. He is comfortable with most people and can be quite informal and relaxed with them. Even when dealing with strangers, Jayprabhu will attempt to put them at ease. Sometimes he can get caught short on the facts and figures needed to support his ideas. Jayprabhu will know many people. He has a tendency to be a name dropper. He may do this without thinking, trying to establish rapport with people he may not know well. Some see him as too talkative and emotional. He judges others by their verbal skills and warmth. It is important for Jayprabhu to use his people skills to "facilitate" agreement between people. He tends to look at all the things the group has in common, rather than key in on the differences. Copyright © 1984-2007. Target Training International, Ltd. 3
  • 5. Jayprabhu Muniandy VALUE TO THE ORGANIZATION This section of the report identifies the specific talents and behavior Jayprabhu brings to the job. By looking at these statements, one can identify his role in the organization. The organization can then develop a system to capitalize on his particular value and make him an integral part of the team. Builds confidence in others. Usually makes decisions with the bottom line in mind. Forward-looking and future-oriented. Tenacious. Initiates activity. Creative in his approach to solving problems. Positive sense of humor. Will join organizations to represent the company. Optimistic and enthusiastic. Copyright © 1984-2007. Target Training International, Ltd. 4
  • 6. Jayprabhu Muniandy CHECKLIST FOR COMMUNICATING Most people are aware of and sensitive to the ways with which they prefer to be communicated. Many people find this section to be extremely accurate and important for enhanced interpersonal communication. This page provides other people with a list of things to DO when communicating with Jayprabhu. Read each statement and identify the 3 or 4 statements which are most important to him. We recommend highlighting the most important "DO's" and provide a listing to those who communicate with Jayprabhu most frequently. Do: Present the facts logically; plan your presentation efficiently. Offer special, immediate and continuing incentives for his willingness to take risks. Support and maintain an environment where he can be efficient. Provide ideas for implementing action. Ask for his opinions/ideas regarding people. Plan interaction that supports his dreams and intentions. Read the body language for approval or disapproval. Come prepared with all requirements, objectives and support material in a well-organized "package." Deal with details in writing, have him commit to modes of action. Support the results, not the person, if you agree. Use enough time to be stimulating, fun-loving, fast-moving. Talk about him, his goals and the opinions he finds stimulating. Copyright © 1984-2007. Target Training International, Ltd. 5
  • 7. Jayprabhu Muniandy DON'TS ON COMMUNICATING This section of the report is a list of things NOT to do while communicating with Jayprabhu. Review each statement with Jayprabhu and identify those methods of communication that result in frustration or reduced performance. By sharing this information, both parties can negotiate a communication system that is mutually agreeable. Don't: Forget or lose things, be disorganized or messy, confuse or distract his mind from business. Ask rhetorical questions, or useless ones. Be redundant. Try to build personal relationships. Try to convince by "personal" means. Leave decisions hanging in the air. Take credit for his ideas. Ramble on, or waste his time. Come with a ready-made decision, or make it for him. Reinforce agreement with "I'm with you." Be dictatorial. "Dream" with him or you'll lose time. Be curt, cold or tight-lipped. Copyright © 1984-2007. Target Training International, Ltd. 6
  • 8. Jayprabhu Muniandy COMMUNICATION TIPS This section provides suggestions on methods which will improve Jayprabhu's communications with others. The tips include a brief description of typical people with whom he may interact. By adapting to the communication style desired by other people, Jayprabhu will become more effective in his communications with them. He may have to practice some flexibility in varying his communication style with others who may be different from himself. This flexibility and the ability to interpret the needs of others is the mark of a superior communicator. When communicating with a person who is ambitious, forceful, decisive, strong-willed, independent and goal-oriented: Be clear, specific, brief and to the point. Stick to business. Be prepared with support material in a well-organized "package." Factors that will create tension or dissatisfaction: Talking about things that are not relevant to the issue. Leaving loopholes or cloudy issues. Appearing disorganized. When communicating with a person who is magnetic, enthusiastic, friendly, demonstrative and political: Provide a warm and friendly environment. Don't deal with a lot of details (put them in writing). Ask "feeling" questions to draw their opinions or comments. Factors that will create tension or dissatisfaction: Being curt, cold or tight-lipped. Controlling the conversation. Driving on facts and figures, alternatives, abstractions. When communicating with a person who is patient, predictable, reliable, steady, relaxed and modest: Begin with a personal comment--break the ice. Present your case softly, nonthreateningly. Ask "how?" questions to draw their opinions. Factors that will create tension or dissatisfaction: Rushing headlong into business. Being domineering or demanding. Forcing them to respond quickly to your objectives. When communicating with a person who is dependent, neat, conservative, perfectionist, careful and compliant: Prepare your "case" in advance. Stick to business. Be accurate and realistic. Factors that will create tension or dissatisfaction: Being giddy, casual, informal, loud. Pushing too hard or being unrealistic with deadlines. Being disorganized or messy. Copyright © 1984-2007. Target Training International, Ltd. 7
  • 9. Jayprabhu Muniandy IDEAL ENVIRONMENT This section identifies the ideal work environment based on Jayprabhu's basic style. People with limited flexibility will find themselves uncomfortable working in any job not described in this section. People with flexibility use intelligence to modify their behavior and can be comfortable in many environments. Use this section to identify specific duties and responsibilities that Jayprabhu enjoys and also those that create frustration. Freedom from controls, supervision and details. Forum to express ideas and viewpoints. Tasks involving motivated groups and establishing a network of contacts. Work tasks that change from time to time. Assignments with a high degree of people contacts. Freedom of movement. An innovative and futuristic-oriented environment. Evaluation based on results, not the process. Copyright © 1984-2007. Target Training International, Ltd. 8
  • 10. Jayprabhu Muniandy PERCEPTIONS A person's behavior and feelings may be quickly telegraphed to others. This section provides additional information on Jayprabhu's self-perception and how, under certain conditions, others may perceive his behavior. Understanding this section will empower Jayprabhu to project the image that will allow him to control the situation. "See Yourself As Others See You" SELF-PERCEPTION Jayprabhu usually sees himself as being: Enthusiastic Outgoing Charming Inspiring Persuasive Optimistic OTHERS' PERCEPTION Under moderate pressure, tension, stress or fatigue, others may see him as being: Self-Promoting Glib Overly Optimistic Unrealistic And, under extreme pressure, stress or fatigue, others may see him as being: Overly Confident Talkative Poor Listener Self-Promoter Copyright © 1984-2007. Target Training International, Ltd. 9
  • 11. Jayprabhu Muniandy DESCRIPTORS Based on Jayprabhu's responses, the report has marked those words that describe his personal behavior. They describe how he solves problems and meets challenges, influences people, responds to the pace of the environment and how he responds to rules and procedures set by others. Dominance Demanding Egocentric Driving Ambitious Pioneering Strong-Willed Forceful Determined Aggressive Competitive Decisive Venturesome Inquisitive Responsible Conservative Calculating Cooperative Hesitant Low-Keyed Unsure Undemanding Cautious Mild Agreeable Modest Peaceful Unobtrusive Influencing Effusive Inspiring Magnetic Political Enthusiastic Demonstrative Persuasive Warm Convincing Polished Poised Optimistic Trusting Sociable Reflective Factual Calculating Skeptical Logical Undemonstrative Suspicious Matter-of-Fact Incisive Pessimistic Moody Critical Steadiness Phlegmatic Relaxed Resistant to Change Nondemonstrative Passive Patient Possessive Predictable Consistent Deliberate Steady Stable Mobile Active Restless Alert Variety-Oriented Demonstrative Impatient Pressure-Oriented Eager Flexible Impulsive Impetuous Hypertense Compliance Evasive Worrisome Careful Dependent Cautious Conventional Exacting Neat Systematic Diplomatic Accurate Tactful Open-Minded Balanced Judgment Firm Independent Self-Willed Stubborn Obstinate Opinionated Unsystematic Self-Righteous Uninhibited Arbitrary Unbending Careless with Details Copyright © 1984-2007. Target Training International, Ltd. 10
  • 12. Jayprabhu Muniandy NATURAL AND ADAPTED STYLE Jayprabhu's natural style of dealing with problems, people, pace of events and procedures may not always fit what the environment needs. This section will provide valuable information related to stress and the pressure to adapt to the environment. PROBLEMS - CHALLENGESNatural Jayprabhu is quite inquisitive and wants to be seen as an outwardly competitive person who is adventuresome by nature. He is results-oriented and likes to be innovative in his approach to problem solving. Jayprabhu is not necessarily confrontational by nature, but if a problem does exist he will not turn down the opportunity for confrontation. Adapted Jayprabhu sees no need to change his approach to solving problems or dealing with challenges in his present environment. PEOPLE - CONTACTSNatural Jayprabhu is sociable and optimistic. He is able to use an emotional appeal to convince others of a certain direction. He likes to be on a team and may be the spokesman for the team. He will trust others and likes a positive environment in which to relate. Adapted Jayprabhu seems to be animated and emotional in persuading others. He feels the environment calls for a positive approach to convincing others about his ideas, products or services. Copyright © 1984-2007. Target Training International, Ltd. 11
  • 13. Jayprabhu Muniandy NATURAL AND ADAPTED STYLE PACE - CONSISTENCYNatural Jayprabhu likes mobility and the absence of routine does not traumatize him. He feels comfortable juggling different projects and is able to move from one project to another fairly easily. Adapted Jayprabhu sees his natural activity style to be just what the environment needs. What you see is what you get for activity level and consistency. Sometimes he would like the world to slow down. PROCEDURES - CONSTRAINTSNatural Jayprabhu is independent by nature and somewhat self-willed. He is open to new suggestions and can, at times, be seen as somewhat freewheeling. He is most comfortable in an environment where the constraints can be "loosened" for certain situations. Adapted Jayprabhu seeks adventure and excitement. He wants to be seen as his own person and will break rules to display this desire for independence. He wants to be judged by the bottom-line results--not how those results were achieved. Copyright © 1984-2007. Target Training International, Ltd. 12
  • 14. Jayprabhu Muniandy ADAPTED STYLE Jayprabhu sees his present work environment requiring him to exhibit the behavior listed on this page. If the following statements DO NOT sound job related, explore the reasons why he is adapting this behavior. Using a creative approach in decision making. Being independent and innovative. Maintaining an ever-changing, friendly, work environment. Using a direct, forthright and honest approach in his communications. Being creative and unconventional in making a point. Preferring people involvement over task focus. Flexibility. Acting independently and without precedent. Willing to take risks when others may be hesitant. Optimistic, future-oriented outlook. Flaunting independence. Dedicated to "going it alone" when necessary. Contacting people using a variety of modes. Copyright © 1984-2007. Target Training International, Ltd. 13
  • 15. Jayprabhu Muniandy KEYS TO MOTIVATING This section of the report was produced by analyzing Jayprabhu's wants. People are motivated by the things they want; thus wants that are satisfied no longer motivate. Review each statement produced in this section with Jayprabhu and highlight those that are present "wants." Jayprabhu wants: Exposure to those who appreciate his results. Flattery, praise, popularity and strokes. A manager who practices participative management. Public recognition of his ideas and results. A forum to ventilate his emotions. Rewards to support his dreams. Freedom from control and detail. To be measured by results. A support system to do the detail work. Independence. Participation in meetings on future planning. Copyright © 1984-2007. Target Training International, Ltd. 14
  • 16. Jayprabhu Muniandy KEYS TO MANAGING In this section are some needs which must be met in order for Jayprabhu to perform at an optimum level. Some needs can be met by himself, while management must provide for others. It is difficult for a person to enter a motivational environment when that person's basic management needs have not been fulfilled. Review the list with Jayprabhu and identify 3 or 4 statements that are most important to him. This allows Jayprabhu to participate in forming his own personal management plan. Jayprabhu needs: To handle routine paperwork only once. Participatory management. To be informed of things which affect him. More logical presentations--less emotional. To understand his role on the team--either a team player or the leader. More control of body language. Better organization of record keeping. To negotiate commitment face-to-face. A rational approach to decision making--analyze the facts. To maintain focus on results and not sacrifice productivity just to make everyone happy. Help on controlling time and setting priorities. Copyright © 1984-2007. Target Training International, Ltd. 15
  • 17. Jayprabhu Muniandy AREAS FOR IMPROVEMENT In this area is a listing of possible limitations without regard to a specific job. Review with Jayprabhu and cross out those limitations that do not apply. Highlight 1 to 3 limitations that are hindering his performance and develop an action plan to eliminate or reduce this hindrance. Jayprabhu has a tendency to: Make decisions based on surface analysis. Be too verbal in expressing criticism. Be overly enthusiastic about his own shortcomings (weaknesses) and the shortcomings of others. Underinstruct and overdelegate--will rely on personality as opposed to a disciplined approach to follow-up. Be optimistic regarding possible results of his projects or the potential of his people. Take information at face value without validation or substantial investigation. Be inattentive to detail unless that detail is important to him or if detail work is of a short duration. Have difficulty planning and controlling time expenditure. Copyright © 1984-2007. Target Training International, Ltd. 16
  • 18. Jayprabhu Muniandy ACTION PLAN Professional Development 1. I learned the following behaviors contribute positively to increasing my professional effectiveness: (list 1-3) 2. My report uncovered the following behaviors I need to modify or adjust to make me more effective in my career: (list 1-3) 3. When I make changes to these behaviors, they will have the following impact on my career: 4. I will make the following changes to my behavior, and I will implement them by ____________: Copyright © 1984-2007. Target Training International, Ltd. 17
  • 19. Jayprabhu Muniandy ACTION PLAN Personal Development 1. When reviewing my report for personal development, I learned the following key behaviors contribute to reaching my goals and the quality of life I desire: (list 1-3) 2. The following behaviors were revealed, which show room for improvement to enhance the quality of my life: (list 1-3) 3. When I make changes to these behaviors, I will experience the following benefits in my quality of life: 4. I will make the following changes to my behavior, and I will implement them by ____________: Copyright © 1984-2007. Target Training International, Ltd. 18
  • 20. Jayprabhu Muniandy BEHAVIORAL HIERARCHY The Behavioral Hierarchy graph will display a ranking of your natural behavioral style within a total of eight (8) areas commonly encountered in the workplace. It will help you understand in which of these areas you will naturally be most effective. 1. FREQUENT INTERACTION WITH OTHERS 0....1....2....3....4....5....6....7....8....9....10 7.0 2. CUSTOMER ORIENTED 0....1....2....3....4....5....6....7....8....9....10 6.5 3. FREQUENT CHANGE 0....1....2....3....4....5....6....7....8....9....10 6.2 4. VERSATILITY 0....1....2....3....4....5....6....7....8....9....10 6.0 5. URGENCY 0....1....2....3....4....5....6....7....8....9....10 5.0 6. COMPETITIVENESS 0....1....2....3....4....5....6....7....8....9....10 5.0 7. ANALYSIS OF DATA 0....1....2....3....4....5....6....7....8....9....10 4.5 8. ORGANIZED WORKPLACE 0....1....2....3....4....5....6....7....8....9....10 4.0 Copyright © 1984-2007. Target Training International, Ltd. 19
  • 21. Jayprabhu Muniandy STYLE INSIGHTS ® GRAPHS Intel Technology (M) Sdn Bhd 9-18-2007 MOST Graph I Adapted Style D I S C LEAST Graph II Natural Style D I S C 0 10 20 30 40 50 60 70 80 90 100 0 10 20 30 40 50 60 70 80 90 100 64 88 41 15 51 62 44 41% Norm 2003 Copyright © 1984-2007. Target Training International, Ltd. 20
  • 22. Jayprabhu Muniandy THE SUCCESS INSIGHTS ® WHEEL The Success Insights® Wheel is a powerful tool popularized in Europe. In addition to the text you have received about your behavioral style, the Wheel adds a visual representation that allows you to: View your natural behavioral style (circle). View your adapted behavioral style (star). Note the degree you are adapting your behavior. If you filled out the Work Environment Analysis, view the relationship of your behavior to your job. Notice on the next page that your Natural style (circle) and your Adapted style (star) are plotted on the Wheel. If they are plotted in different boxes, then you are adapting your behavior. The further the two plotting points are from each other, the more you are adapting your behavior. If you are part of a group or team who also took the behavioral assessment, it would be advantageous to get together, using each person's Wheel, and make a master Wheel that contains each person's Natural and Adapted style. This allows you to quickly see where conflict can occur. You will also be able to identify where communication, understanding and appreciation can be increased. Copyright © 1992,1998. Target Training International, Ltd. 21
  • 23. Jayprabhu Muniandy THE SUCCESS INSIGHTS ® WHEEL Intel Technology (M) Sdn Bhd 9-18-2007 D IS C COND U CTOR PERSUADER PRO M O TER RELATER SUPPO R TER COORDINATOR ANAL YZER IMPLEMENTOR 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 4849 50 51 52 53 54 55 56 57 5859 60 5 q Natural: q(13) PROMOTING PERSUADER Adapted: 5(14) PERSUADING PROMOTER Norm 2003 Copyright © 1992,1998. Target Training International, Ltd. 22