An ITaaS Story based on real life events in Education including: a villain, victim, hero, mission, and plan. Authored by Jason A. Stevenson, Scrum Master, ITIL Master, PMP, Cloud Certified Associate.

1. An ITaaS Story
Based on real-life events in Education

2. The Villain…
 Maintaining or lowering tuition costs to remain
competitive
 Reducing Information Technology (IT) costs to
compensate for reduced appropriations and/or grants
Expanding online education in a changing market
 Adapting to and leveraging cloud
computing
Increasing agility and scalability to
meet changing education needs

3. The Victim…
USERS
Receiving service…
 Students
Faculty
Staff
CUSTOMERS
Paying for service…
 Chancellors
Presidents
 Provosts
 Deans

4. The Hero…
You in I.T. !!! Devops
 Process Owners
 Service Owners
 Service Lifecycle Directors
 Officers
With great power comes great responsibility

5. The mission, if you choose to accept it…
 Federating college and campus IT units
 Structuring IT organization as an ITaaS with Devops under service and process
owners and managers within a lifecycle
 Defining shared and unit IT services and managing underlying projects
 Financing IT services and projects to positively influence deans, presidents,
provosts, and chancellors behavior while meeting needs
 Maturing unit and shared policies, processes, and procedures for agile IT
service management
 Sharing a IT service management SaaS across IT units
 Managing IT staff and updating their skills for a new era

6. I love it when a plan comes together…
 Raising awareness of ITaaS
 Assessing current state successes, areas for
improvement, and concerns around change
 Rallying colleges and campuses as a pilot,
early adopters, adopters, and potential
subscribers
 Identifying shared process owners, unit
managers, and stakeholders
 Workshopping, reviewing, accepting, and
publishing shared and unit policies,
processes, and procedures through sprints
 Structuring services and service offerings
through catalog management
 Identifying shared service owners and unit
managers
 Establishing charge-back or show-back for
services through business relationship,
demand, and finance management
 Establishing governance through Service and
Project Management Office and portfolio
management
 Configuring shared service management SaaS
to support service orientation and process
automation through sprints
 Onboarding units to federation including
roles and responsibilities, processes, and
systems
 Training IT staff on agile and service
management techniques and system
I pity the fool that doesn’t make a difference

7. Riddle me this…
Got questions?
Contact Jason Stevenson
Jason has over twenty years of experience as a leader in
technology services. He is also certified as a Scrum
Master, ITIL Master, Project Management Professional,
and Certified Associate in Cloud.