1. Feedback Communication
AS SENDERS
AS RECEIVERS
IN MESSAGES
SHL1013 Professional English 5 October 2012

2. Positive Feedback
 Positive feedback is more readily
and accurately perceived than
negative feedback.
 Positive feedback fits what most
people wish to hear and already
believe about themselves.
SHL1013 Professional English 5 October 2012

3. Negative Feedback
 Negative feedback is most likely to
be accepted when it comes from a
credible source and if it is objective
in form.
SHL1013 Professional English 5 October 2012

4. Subjective Feedback
 Subjective impressions carry
weight only when they come from a
person with high status and
credibility.
SHL1013 Professional English 5 October 2012

5. Developing Feedback Skills
 Focus on specific behaviors
 Keep feedback impersonal
 Keep feedback goal-oriented
 Make feedback well-timed
 Ensure understanding
 Create feedback as behavior that is
controllable by the recipient
SHL1013 Professional English 5 October 2012

6. Quiz Tips
 Positive vs. negative
 Objective vs. Subjective
 Professional vs. Non-professional vs.
Unprofessional
 Effective vs. Limited Effect vs.
Ineffective
SHL1013 Professional English 5 October 2012

7. Group Think
 Phenomena in which the norm for
consensus overrides the realistic
appraisal of alternative course of action
SHL1013 Professional English 5 October 2012