Tqm 1

Learning Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is TQM? ,[object Object],[object Object]

Defining Quality – 5 Ways ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Manufacturing Quality vs. Service Quality ,[object Object],[object Object],[object Object],[object Object]

Evolution of TQM – New Focus

TQM Philosophy – What’s Different? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

TQM Philosophy– What’s Different? ( continued ) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Four Dimensions of Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Cost of Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Cost of Quality – 4 Categories ,[object Object],[object Object]

Ways of Improving Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

PDSA Details ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

PDSA (continued) ,[object Object],[object Object]

QFD Details ,[object Object],Voice of the engineer Voice of the customer Customer-based benchmarks

Seven Problem Solving Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Cause-and-Effect Diagrams ,[object Object],[object Object]

Flowcharts ,[object Object],[object Object]

Control Charts ,[object Object],[object Object]

Scatter Diagrams ,[object Object],[object Object]

Pareto Analysis ,[object Object],[object Object],[object Object],[object Object]

Histograms ,[object Object],[object Object],[object Object]

Quality Awards and Standards ,[object Object],[object Object],[object Object],[object Object]

MBNQA- What Is It? ,[object Object],[object Object],[object Object],[object Object],[object Object]

The Deming Prize ,[object Object],[object Object],[object Object],[object Object]

ISO Standards ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality Gurus ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Why TQM Efforts Fail ,[object Object],[object Object],[object Object]

Highlights ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Tqm 1

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Tqm 1