Infosys commissioned a study to develop a research methodology and get insights into the current nature of digital transformation enterprises undergo, across industry verticals. This deck provides industry specific insights from Automation, Innovation and learning. The study sought to understand a) the specific drivers of digital transformation for enterprises, b) the various facets of this transformation, c) expected and ensuing outcomes, and d) the role of Artificial Intelligence (AI).

1. www.infosys.com/human-amplification

2. HUMAN AMPLIFICATION IN THE ENTERPRISE
AUTOMATION. INNOVATION. LEARNING.
THE RESEARCH
THE STUDY REVEALS
• Specific drivers of digital transformation for enterprises
• The facets of this transformation
• Expected and ensuing outcomes
• Role of Artificial Intelligence (AI)- supported activities
through the digital transformation journey
The study outlines how an enterprise’s digital
transformation can become more than an
accelerator of business, an amplifier of its people.
2
IT and business decision makers
were interviewed from industry
verticals across the U.S., from a
range of organizations, with more
than
1,070
employees and
1,000
or more annual revenue
$500M

3. HUMAN AMPLIFICATION IN THE ENTERPRISE
AUTOMATION. INNOVATION. LEARNING.
KEY FINDINGS
3
29%
enterprises, who score low on their
innovation mandate, rate lifelong learning
as extremely important
63% who achieved their automation mandate,
also say they developed 20+ valuable
innovations in the past 12 months
66% need freedom from mundane tasks to
be more innovative
77% believe lifelong learning improves their
ability to fit into new roles
89%
growth companies help their people
automate, innovate and learn
lifelong
96% say pervasive automation is key to
their digital transformation
98% generate additional revenue through
AI-led transformation
84% say AI filled in gaps in their tribal
knowledge of the enterprise,
thereby making work easier

4. HUMAN AMPLIFICATION IN THE ENTERPRISE
AUTOMATION. INNOVATION. LEARNING.
CURRENT STATE OF DIGITAL TRANSFORMATION
4
96%
indicate their
organizations are
already implementing
digital transformation
programs, or will do so
in the near future
Is your company undergoing digital transformation?
75%
4%
4%
17%
Yes Yes, but only partially or in pockets
Not yet, but we plan to in the near future
No, we are not planning to execute on digital transformation initiatives

5. HUMAN AMPLIFICATION IN THE ENTERPRISE
AUTOMATION. INNOVATION. LEARNING.
AUTOMATION
5
Organizations are primarily automating functions such as curating and storing data, garnering insights from data and managing
voluminous and complex documents.
Their motivation to automate is to achieve greater people productivity, reduce costs, and minimize human errors.
CHALLENGES THAT HINDER
AUTOMATION
highlight lack of adequate focus
from senior leaders to achieve
pervasive automation
44%
see lack of business and IT
alignment as responsible for
the slow rate of automation
57%
When asked to rank the focus of their company’s automation effort,
processes emerge as a first choice for 42% of respondents
20%
30%
24%
26%
11%
17%
30%
42%
43%
27%
17%
13%
23%
27%
30%
20%
Applications Processes Infrastructure Data
First Second Third Fourth
FOCUS OF AUTOMATION EFFORT

6. HUMAN AMPLIFICATION IN THE ENTERPRISE
AUTOMATION. INNOVATION. LEARNING.
INNOVATION
6
Organizations that automate and reinvest their people
productivity gains into innovation efforts tend to be
more successful
BUT WHAT DRIVES PEOPLE TO BE
INNOVATIVE?
want freedom from having to perform
mundane tasks to be more innovative66%
seek more avenues for experimentation
in their organizations64%
of the respondents, from organizations
which have automated most of the tasks,
say they were able to develop 20+ valuable
innovations in the past 12 months
63%
What do you need to be more innovative?
Freedom from having to
perform mundane task
Avenues for
experimentation
Opportunities to learn
new skills
Exposure to
new/breakthrough
technologies
More collaboration
with other people
Teams of innovators
Innovation partners or
an innovation
ecosystem of partners
66%
64%
62%
48%
38%
25%
15%

7. HUMAN AMPLIFICATION IN THE ENTERPRISE
AUTOMATION. INNOVATION. LEARNING.
LEARNING
7
Transformation is most fruitful when based in a culture of lifelong
learning that ensures people remain relevant even in a vastly
changed, increasingly digital landscape
respondents in enterprises
that are nearing completion
of digital transformation
insist on the importance of
lifelong learning
93%
organizations that are
nearly complete with the
digital transformation say
improving the ability to fit
into new roles is the main
factor behind the
importance of lifelong
employee learning
89%
Importance of lifelong learning and digital
transformation progress
Near CompleteLimited Progress
3% 6%
21%
41%
29%
0% 2% 1% 4%
Not important at all Slightly important Moderately important
Important Extremely important
93%

8. HUMAN AMPLIFICATION IN THE ENTERPRISE
AUTOMATION. INNOVATION. LEARNING.
KEY GOALS TO ACHIEVE WITH DIGITAL TRANSFORMATION
8
This research also took a look into what enterprises
mandate for their senior leadership to achieve to be
able to meet their organizations’ 12-month growth plans.
say making data-led insights available
on demand for business decisions is
the most difficult goal to achieve
43%
believe creating or improving products
and services is the toughest to attain17%
REASONS THAT MAKE IT DIFFICULT TO
ACHIEVE THE MANDATED GOALS?
say it is a lack of automated access
to data60%
say it is lack of time/bandwidth to
invest in innovation45%
state not having in-house skills in the
right technologies as the cause41%
Make better use of data
For business decisions
Innovate to create or improve
Products, services
Create new revenue
channels
Monetize data
Increase profit
43%
17%
9%
8%
8%
Which goals are most difficult to achieve?

9. HUMAN AMPLIFICATION IN THE ENTERPRISE
AUTOMATION. INNOVATION. LEARNING.
ENTERPRISES MUST COMPLETE THE JOURNEY
9
Digital
transformation
– spanning the complete cycle
of automation-innovation-
learning – can empower leaders
to deal with the 12-month
challenge effectively
The impact of digital transformation on enterprises
Finding ways to get
ready insights from data
Introducing
products/service
innovations
Delivering great
customer/employee
experience
Limited Progress Near Complete Progress
33%
11%
28%
7%
49%
27%

10. HUMAN AMPLIFICATION IN THE ENTERPRISE
AUTOMATION. INNOVATION. LEARNING.
ROLE OF AI
10
AI, when integral to the digital transformation journey, greatly
amplifies the outcomes of transformation.
Enterprises can significantly benefit from AI-led automation,
simplification, real-time efficiencies, greater people
productivity and potential to uncover new value.
cite AI-supported activities
significantly improve their efficiency96%
say predictive modeling and
machine learning play a role in
creating innovations that generate
new value, in new ways
9 in10
Have AI applications played a role in your
company’s digital transformation initiative?
18% 75%Machine learning
44% 53%
Automated predictive analytics
and response
34% 57%Cognitive AI-led processes/tasks
42% 47%
Robotic automation of
processes
36% 55%
Institutionalization of enterprise
knowledge using AI
47% 45%
Building AI-based applications to
improve products/services
37% 54%Automation of decision making
40% 49%Natural voice recognition services
34% 52%The use of chatbots
7%
3%
9%
11%
9%
8%
9%
11%
14%
Yes, significant Yes, somewhat No

11. HUMAN AMPLIFICATION IN THE ENTERPRISE
AUTOMATION. INNOVATION. LEARNING.
ROLE OF AI
11
IMPACT OF AI-LED AUTOMATION
respondents, who have made significant
progress in their digital transformation by
using AI-supported activities, indicate
that it generated additional revenue for
their organizations
98%
respondents from enterprises with
significant growth indicate that their
organizations made more than $10
million directly from AI applications
compared to only 7% of the respondents
from companies with marginal growth
56%
91% 88%
85% 84%
AI-led automation efforts
undertaken by my organization
have freed up some of my time to
focus on more creative activities.
AI has helped my
organization make
processes more real time
and efficient.
AI filling in the gaps in
my tribal knowledge of
the enterprise makes
my work easier.
My organization’s AI
implementations are the biggest
driver of productivity increases
that we experience.

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