In this assignment we had aligned the process, implemented servicenow tool. We had to delivery this project in a very tight deadlines of 2 months.
For more details please connect with upendra.vadaga@inputzero.com
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ITIL Process design and SerivceNow Implementation
1. Input Zero Technologies Pvt. Ltd.
Case Study – Implementation at BFSI customer
Client Requirements Key Challenges
Success & Deliverables
Modules: Incident, Change, Request,
Problem, CMDB, Catalogue, Reports, Process
Consulting
Requirement: Process Consulting &
Workshops, Implementation of ITSM modules
based on ITIL best practices & IZT proprietary
framework and Integration with SSO, AD,
Email, Jira & SMS gateway.
Customer is into BFSI domain running on IT
critical applications
• Aggressive time lines.
• Consulting in Catalogue , Processes,
Foundation Data streamlining.
• Migration from existing tool to ServiceNow
• Limited in-house expertise and had to deep
dive into systems for understanding existing
functionality and develop processes
Deliverables: Developing Process blueprint, GAP analysis, Cumulative process score card,
Process Reengineering & documentation. ITSM modules implementation. Integration with multiple
SSO and AD.
Delivered Implementation and Integration in 2 Months timeline.