Non-formal education systems need ISO 29990 certification to gain international visibility, grow in their business and become a reputed brand. The slide-show provides good knowledge on ISO29990 and how to implement it.
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3. AGENDA
DEVELOPMENT OF ISO 29990
ISO 29990:2010 STANDARD : CONCEPTS
ISO 29990:2010 STANDARD : SCOPE
ISO 29990:2010 STANDARD : STRUCTURE
ISO 29990 : FACTS & FEATURES
ISO 29990:2010 STANDARD : REQUIREMENTS
ISO 29990:2010 STANDARD IMPLEMENTATION
OUTCOMES
QUESTIONS
4. DEVELOPMENT OF ISO 29990
Millions of learning service providers (LSP’s) offering thousands of non formal education and training courses. There was no standard or guidelines to ensure quality of non formal education.
For learners , there is no mechanism to compare the similar kind of non formal education offerings from various LSP's.
Corporations consider knowledge as one of the key factors required for effective and efficient management and education is increasingly being regarded as a business-oriented service. To address all these issues, ISO 29990 was prepared by Technical Committee ISO/TC 232, Learning services for non-formal education and training.
5. DEVELOPMENT OF ISO 29990
Enhancing service quality in the field of learning
Enhancing the comparability and transparency of learning services
Optimizing ’ business processes
Maximizing LSPs’ organizational effectiveness
Protecting learners’ rights
Reducing the possibility of discrimination and technical trade barriers in transnational learning services caused by using national standards *LSP : Learning Service Provider
MAIN OBJECTIVES OF ISO/TC 232
6. ISO 29990:2010 Standard : Concepts
Standard enables change of focus from "training“ to "learning" to meet the undefined need of the learners. The replacement also ensures a focus on the outcome of the training with respect to the needs of the individual or the sponsoring entity – for example “how much learner has gained”
The term “learning services” has been instead of “educational services” which again emphasizes the results (outcome) of the learning process.
Standard ensures that the LSP should have a Financial and risk Management System in place to safeguard the learners against pre-closure of LSP’s *LSP : Learning Service Provider
7. ISO 29990:2010 Standard : Scope
Scope
This International Standard specifies basic requirements for providers of learning services in non-formal education and training.
NOTE 1 In cases where the learning service provider is part of an organization that delivers products (goods and services) in addition to learning services, this International Standard only applies to the unit providing the learning services.
NOTE 2 Examples of non-formal education and training could include vocational training, life- long learning and in-company training (either outsourced or in-house)
*Non-formal education : Definitions
Ref : http://www.iiep.unesco.org/fileadmin/user_upload/Research_Highlights_Emergencies/Chapter12.pdf - >
"Any organized and sustained educational activities that do not correspond exactly to the definition of formal education. Non-formal education may therefore take place both within and outside educational institutions and cater to persons of all ages.
Ref : ISO 29990:2010 ->
(learning services) organized educational activity outside established recognized formal systems of elementary, secondary or higher education
9. ISO 29990:2010 Standard : Structure
Foreword Introduction 1 Scope 2 Terms and definitions 3 Learning services 3.1 Determining learning needs 3.2 Design of the learning services 3.3 Provision of learning services 3.4 Monitoring the delivery oft he learning services 3.5 Evaluation carried out by learning service providers 4 Management of the learning service provider 4.1 General management requirements 4.2 Strategy and business management 4.3 Management review 4.4 Preventive actions and corrective actions 4.5 Financial management and risk management 4.6 Human resources management 4.7 Communication management (internal/external) 4.8 Allocation of resources 4.9 Internal audits 4.10 Feedback from interested parties Annex A(informative) Business plan content Annex B(informative) Information for management system reviews Annex C(informative) Preventive actions and corrective actions Annex D(informative) Examples of core competencies for learning service providers Annex E(informative) Correspondence between ISO 29990:2010 and ISO 9001:2008 Bibliography
10. ISO 29990:2010 Standard : Structure
Two Main Sections : Section A – focuses on learning services and Section B - on management of the learning service provider Learning services 3.1 determining learning needs 3.2 design of the learning service 3.3 provision of learning services 3.4 monitoring of delivery of the services 3.5 evaluation carried out by the provider Management of the learning service providers 4.1 General requirements 4.2 Strategy and business management 4.3 Management review 4.4 Preventive and corrective actions 4.5 Financial and risk management 4.6 Human resources 4.7 Communication management 4.8 Allocation of resources 4.9 Internal audits 4.10 Feedback from interested parties Management actions affect Learning services.
11. Learning Service Provider
Learner
Learning Services
Management of LSP
PROCESSES INTERACTION (PDCA APPROACH)
4.10
4.9
4.8
4.7
4.6
4.5
4.4
4.3
4.2
CONTINUAL IMPROVEMENT
Document / Record Control
Business Planning
Feedback
Internal Audits
Resource Management
Financial/Risk Management
CA/ PA
Management Review
4.1
Communication Management
HR Management
3.1 Determine Learning Needs
3.2
Design Learning Services
3.3
Provide Learning Services
3.4
Monitor Delivery of Learning Services
3.5 Evaluate Learning Services
12. ISO 29990 : FACTS & FEATURES
•ISO 29990 follows the PDCA cycle
•The standard focuses on the competency of LSPs.
•It is intended to assist organizations and individuals to select an LSP who will meet the organization's needs and expectations for competency and capability development
•ISO 29990 can be used to certify LSPs for non formal education such as Vocational training; life-long learning; in-company training (either outsourced or in-house)
•ISO 29990 is not and should not be used as a replacement for formal education system but can be used as a tool to improve the formal system
13. ISO 29990:2010 STANDARD : REQUIREMENTS
3. Learning Services (Clause 3.1 to 3.5)
Conduct learning need analysis which will
Identify what skills and knowledge the learners already have
Highlight skills, knowledge and or competencies that need improvement
Identify clearly what learner wishes to achieve
Outline and define expectations and goals from the learners
Identify the content that best suits students needs
Determine what competencies and knowledge base required of the tutor for delivering course
Analyze whether the course matches learner's needs and expectations
Determine the most appropriate delivery format - class based, online or a mix of these and other formats such self-study
Determine the course duration, schedule, timings etc
Ways and means to enhance the sense of ownership and involvement of the learner as well as the trainer
determine the suitable evaluation mechanisms for assessing the effectiveness of the course
Identify any obstacles or difficulties which may arise during course delivery
Determine what can realistically be achieved with the current resources
Communicate the course fee , tuition fee, learning material fee etc to the learners or their sponsoring body.
This is for guidance purpose only and not a comprehensive list. You need to purchase the standard to understand the clause wise requirements.
14. ISO 29990:2010 STANDARD : REQUIREMENTS
4. Management of the LSP (Clause 4.1 to 4.10)
Organization shall determine the following
Define role and responsibilities for the management system
Document appropriate procedures for performing various jobs/tasks related to the core activities
Establish document and record control procedures considering the applicable contractual and legal requirements
Develop , document and maintain a business plan which includes business strategy and business objectives.
Document management review procedure and maintain records
Document procedures (Corrective and preventive actions ) for managing non-conformities
Establish a documented financial management system and a business continuity system based on its risk assessment
Determine and maintain the competencies required for delivering the courses.
Records of job descriptions reflecting the competency requirements
Measurement and evaluation criteria for competencies and performance of staff/trainers
Records for competency evaluation and competency enhancement in case of competency gaps This is for guidance purpose only and not a comprehensive list. You need to purchase the standard to understand the clause wise requirements
15. ISO 29990:2010 STANDARD : REQUIREMENTS
4. Management of the LSP (Clause 4.1 to 4.10) – continued
Records of continuous professional development
Records of feedback taken from the staff regarding their motivation and job satisfaction
Ensure that all legal requirements as well as basic principals of human rights are met and are reviewed regularly.
Establish two-way communication for internal and as well as external stakeholders
Maintain sufficient staff with required competencies for delivery of courses
Maintain required infrastructure for meeting delivery requirements of courses for example computers, projectors etc. It can be appropriate lighting , machines or equipment , working and learning environment etc.
Establish procedures for conducting internal audits, determine and implement correction, corrective action and Preventive action based on RCA.
Records for closure acceptance and review of non-conformities
Establish a feedback and complaint management system.
Maintain records for analysis, response and action based on feedback or complaints This list is for guidance purpose only and not a comprehensive list. You need to purchase the standard to understand the clause wise requirements
16. ISO 29990:2010 STANDARD : REQUIREMENTS
Mandatory Documents :
Quality Manual
Quality Policy
Business plan
Document control procedure
Control of records
Documented Curriculum for courses
Evaluation criteria for staff
Evaluation criteria for the learning's/courses offered
Learning Need analysis Procedure
Internal Audits Procedure
Preventive and Corrective Action Procedure
Management Review Records
Financial Management System
Risk Management
Complaint Management Procedure
Feedback Procedure - analysis and action
17. ISO 29990:2010 STANDARD : REQUIREMENTS
Other documents : Based on LSP’s requirements
Procedure for managing learners with difficulties
Communication procedure
Asset List – infrastructure
Applicable contractual and legal obligations
And more
18. ISO 29990:2010 STANDARD : REQUIREMENTS
RECORDS :
Candidate information gathering form with consent for learning needs analysis
Candidate requirements gathering form - language, culture, literacy or other special needs . This can be a part of the Candidate information form.
Candidate course joining form with his objectives or goals for the course
Course delivery agreement - detailing course objectives, duration, timings etc along with course fee and fee schedule and payment modes.
Records of AMC for any specific equipment required for delivery of courses
Records for learning delivery, assessment , monitoring and evaluation.
Job Descriptions and Competency assessment records for the staff
Continued professional development records and performance records of the staff
Roles and Responsibilities
Staff Feedback on their motivation and job satisfaction
Candidate Feedback on learning
Internal Audit Records
Management Review Records
CAPA Records
19. ISO 29990:2010 STANDARD IMPLEMENTATION
Purchase your original copy of ISO 29990:2010 standard
Designate Quality Management Representative
Establish and document your processes and Quality Management System
Determine objectives
Establish a business plan, financial management system and risk management system
Deliver the learning services in accordance with established processes
Monitor and measure efficiency of learning services and compliance with procedures
Identify opportunities for improvements
Perform Internal Audits/Identify non-conformities
Analyze Internal Audit results
Perform root cause analysis wherever applicable and take corrective actions and preventive actions,
Perform Management Review Meetings
Implement Management Review decisions / changes to your system
Invite a 3rd party Certification Authority for External Audit
Implement any actions required to close non-conformities raised during certification audit.
Get the certification after auditors approve the closures.
CELEBRATE
Maintain and continuously improve your Quality Management System
20. OUTCOMES
Benefits to Learner
Transparency/comparability of offers with international recognition
Optimized learning processes
Enhanced Learning Experience
Availability of resources, including competent trainer
Stronger professional qualifications
Higher value for the employer
21. OUTCOMES
Benefits to Learning Service Provider
Excellence of Training Programs
Clearly defined and documented processes
Recognition through ISO certification
Vehicle for continuous improvement /optimization
Active participation of staff in processes of change
Leadership position in the competitive market
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